Effective at managing and leading teams, managing store operations and promoting merchandise to increase store profits. Driven to apply a strong work ethic while motivating all staff members to achieve store goals, as well as employee and customer satisfaction.
Staff training and development
Department Manager, 02/2014 to Current H&M – 515 Broadway
Interviewed job candidates and made staffing decisions.
Assigned employees to specific duties to best meet the needs of the store.
Responsible for the commerciality of a 4 million dollar department.
Examined merchandise to verify that it was correctly priced and displayed.
Responsible for ensuring that staff provides direct and indirect customer service.
Coached, trained and developed all staff including internal and external supervisors and managers.
Effectively scheduled staff according to business needs.
Counted cash drawers and made bank deposits.
Conducted yearly store inventories.
Supervisor, 07/2013 to 02/2014 H&M
Ensured that sales team processed and replenished shipment before store opening.
Responsible for leading sales advisors on the selling floor and made business decisions that impacted the business needs.
Cash Office Responsible, 06/2005 to 07/2013 H&M
Completed all opening and closing office routines.
Daily auditing of all monetary accounts which included banking and corrections.
Researched all cash differences and partnered with management and loss prevention.
Secured execution of damages and store transfers.
Responsible for ensuring that the cash office was compliant to the company's store audit in partnership with the store manager.