Highly dedicated and accomplished Manager with an exceptional work ethic and customer service record. I am hardworking, business minded ,and I have a high ability to manage multiple operations.
Proficient in Microsoft Office 2007
Proficient in Windows 2008
Motivated and excels in Self-Leadersip
Outstanding communication skills
Exceptional Customer Service Skills
Honest and dependable
Lowe'sOctober 2009 to CurrentDepartment Manager Hendersonville, TNDelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Daily store operations including but not limited to supervision of 30+ employees, scheduling, meeting payroll budgets, asset control, bank deposits, store recovery, store opening and closing procedures. Maintained and exceeded sales goals, coordinate floor sets and price changes according to Corporate direction. Maintained a clean and organized store.
Lowe'sJune 2006 to September 2009Customer Service Department manager Hendersonville, TNResponsible the front end opening and closing procedures, supervision and scheduling for 20-25 employees, handled employee and customer service issues on a daily basis. In charge of inventory control, till exchange, and deposit reconciliation. Promoted excellent customer service within my self and my team.
Goody's Family ClothingAugust 1993 to July 2006Assistant Manager Gallatin, TNResponsible for overall store opening and closing operations, shrink control, supervision and scheduling of 30+ employees. Cash handling, deposits, floor merchandising resets, addressing employee and customer service issues in a professional manner. Maintained a clean and organized store.
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Companies Worked For:
Goody's Family Clothing
Job Titles Held:
Customer Service Department manager
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