KmartJune 1996 to February 2013Department Manager
Cartersville, GaDelivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Pic n Pay ShoesFebruary 1990 to June 1996Store Manager
Dallas, GaOpened a new store location and assisted in recruiting and training new staff.
Design and implemented customer satisfaction metrics.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Fulfilled customer shipping needs using UPS and USPS methods.
Completed weekly schedules according to payroll policies.
Trained staff to deliver outstanding customer service.
Worked closely with the district manager to formulate and build the store brand.
