Reliable Department Manager with 18 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.Determined department manager with strong interpersonal skills and extensive retail and sales experience.Motivated department manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Outstanding communication skills
Recipient of best sales and inventory award, associate of the year and customer care awards.
KmartJune 1996 to February 2013Department Manager Cartersville, GaDelivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands.
Pic n Pay ShoesFebruary 1990 to June 1996Store Manager Dallas, GaOpened a new store location and assisted in recruiting and training new staff. Design and implemented customer satisfaction metrics. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Fulfilled customer shipping needs using UPS and USPS methods. Completed weekly schedules according to payroll policies. Trained staff to deliver outstanding customer service. Worked closely with the district manager to formulate and build the store brand.
Marietta Voc-tech1976certificate: Parapro Marietta, GA, United States