Motivated Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs. With 22 years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Conflict resolution skills
Outstanding communication skills
Accurate cash handling
Store opening and closing procedures
12/2007 to Current
Department ManagerLowes － Port Artur, TXDelivered excellent customer service by greeting and assisting each customer. Reorganized the sales floor to meet company demands. Fulfilled customer Delivery needs thru our delivery team and 3rd party service. Managed up to 30 associates in the store.
04/2003 to 07/2007
Store ManagerFamily Dollar － Colorado Springs, COOpened a new store location and assisted in recruiting and training new staff. Stocked and restocked inventory when shipments were received. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager.
08/1997 to 04/2003
Customer Service managerWalmart － Colorado Springs, CODirected and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Recommended and helped customers select merchandise based on their needs. Served as liaison between customers, store personnel and various store departments.
High School Diploma: HighschoolTitan High School － Groves, Texas, USA