department lead shipment team resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview

Organized, focused, and personable Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor, and 4.5 years experience!

At the age of 16, I moved to South Florida and began my own marketing and administration business for real estate agents and small business owners. I graduated from high school a year early and transitioned into working out of the office, remotely, when I started classes. I attended Florida Gulf Coast University as an Honors student working towards a Bachelor of Sciences in Nursing, but continued with my administrative work and started a job closer to campus working as a hostess and a server in the clubhouse of a highly formal Golf & Country Club. Unfortunately, I had to leave school and the hostessing position in order to care for my grandmother, in which time I worked as a department lead at Old Navy. I am now looking to relocate to the Saint Augustine, Florida area and find a position in the administrative/customer service field, but will be spending the duration of my summer, through mid August at the very least, in Frederick, Maryland.

Skill Highlights
  • Customer service
  • Communication
  • Problem resolution
  • Respectable and responsible
  • Organized and self motivated
  • Microsoft Office
  • Report Analysis
  • Research and Transcription
  • Quickbooks
  • Medical Terminology
Core Accomplishments


  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment, both in the office and as a hostess in the clubhouse of a highly formal Country Club.


  • Answered multiple phone lines, transferred calls to corresponding departments, handled questions, comments, and complaints of customers/residents, prepared and distributed payroll, performed many other odd-jobs in the office and clubhouse when need be.


  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Customer Service

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Professional Experience
09/2015 to 02/2016 Department Lead & Shipment Team Old Navy | City, STATE, Working early hours before open unboxing and placing all store items in a timely, accurate, and efficient manner as well as re-organizing all equipment, displays, and signage. Also responsible for managing pricing, sales, and transactions and maintaining a cleanly work space. Strong emphasis on customer service, multi-tasking, quick learning, and flexibility.
10/2014 to 03/2015 Hostess & Server Heritage Palms Golf And Country Club | City, STATE,

I very much enjoyed my opportunity to work with lots of interesting people and help the business run smoothly, particularly when it came to problem solving and keeping the members as happy as possible with their experiences there. Out of necessity, I very quickly adapted to working very fast paced, demanding and rigorous days with little to no room for error and have applied these skills in my day to day life since.

08/2013 to 04/2017 Administration and Marketing Specialist PRISM Services For Realtors, Inc. | City, STATE,

I have been working remotely for this company since originally leaving FGCU. I frequently fly to and from our headquarters in Fort Myers, Florida. I will not be working for this company anymore as of May 1st as the social media division has been taken over by a third party marketing company in Canada.

Expected in 2018 Bachelor of Science | Nursing Florida Gulf Coast University, Estero, Florida GPA:

A member of the Honor's Program and active campus director of Project Linus, a nonprofit charity group that makes blankets from microfleece and donates them to children's hospitals.

Expected in 2013 High School Diploma | North Nicholas High School, Cape Coral, Florida GPA:

I graduated early as valedictorian, with the highest GPA of my graduating class.

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Resume Overview

School Attended

  • Florida Gulf Coast University
  • North Nicholas High School

Job Titles Held:

  • Department Lead & Shipment Team
  • Hostess & Server
  • Administration and Marketing Specialist


  • Bachelor of Science
  • High School Diploma

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