I am fluent in Russian and English. Not only I am a quick
learner, but I am great at meeting and interacting with new people, keeping
myself highly organized, dedicated and focused. Strong verbal and written communication. An indepedent and self-motivated professional; able to grow positive relationships with clients and colleagues at all organizational levels. Seeking a position where I can provided service support, positive interaction skills with my 10
year customer service experience, also promote and maintain good customer relations.
Mastery of Microsoft Office programs (Word, Excel, and PowerPoint), ability to work with several operating systems, including Windows, Mac OSX.
Accurate keyboarding skills.
Participated in a LEAN event at the Park Nicollet Clinic, St. Louis Park, MN: from gathering data (visitor tallies) to being on the LEAN meeting, brainstorming solutions.
Department Assistant February 2016 to CurrentPark Nicollet Clinic － St. Louis Park, MN
Volunteering Mondays and Tuesday 4 hours each day at the Jane Brattain Breast Center.
Clerical and department support.
Greeting patients as they arrive for appointments, reassure them as needed.
Escort patients to appropriate location.
Restock patient waiting rooms.
Manager February 2014 to September 2015Vitali's Kosher Bistro － St. Louis Park, MN
Trained and supervised
staff of 5 people.
Handled customer inquiries and complaints.
Provided excellent customer service.
Helped staff in the kitchen with food prep.
customers' orders and operated the cash register.
Opened and closed the
restaurant with proper procedures.
Took reservations and to go orders over the
Used knowledge of coffee and options to assist customers.
Case Management September 2011 to December 2012Midwest Disability Law Firm － Coon Rapids, MN
Comprehensive communications skills
Filed Social Security Disability Applications and Appeals.
Educated clients on the application and appeals process.
Kept clients updated on the status of their cases.
Communicated with the Social Security Administration to facilitate the processing of disability claims.
Send, receive, and follow up on paperwork sent to the Social Security Administration and clients.
Obtained client medical records from medical providers and submit them to the Social Security Administration.
Used Case Management Software to perform all tasks and document all actions taken in a case.
Protected clients' information, maintained the utmost level of privacy.
Constantly worked toward improving my position by creating efficiency and implementing new ideas.
Sales Associate October 2010 to May 2011Tj Maxx － St. Louis Park, MN
Greeted and interacted with customers while answering their questions.
Assisted in completing price changes within the department.
Operated the cash register and finalized sales.
Stocked shelves and returned merchandise to its proper location.
Closed the store by completing housekeeping tasks and performing additional necessary duties.
Sales Associate August 2009 to October 2010Radio Shack － Wayzata, MN
Ensured that customers received outstanding service by greeting and acknowledging every customer, providing a friendly environment, and maintaining solid product knowledge.
Assisted in floor moves, merchandising, display maintenance, and housekeeping.
Aided customers in locating merchandise.
Assisted in ringing up sales at registers and bagged merchandise.
Completed other tasks as assigned by management staff.
Sales Associate November 2007 to May 2009Bath And Body Works － Los Angeles, CA
Operated cash register.
Greeted customers and helped them with product information.
Helped in transporting merchandise from the back room to the sale floor and restocked the shelves with products.
Provided excellent customer service by interacting with customers to find out exactly what they were looking for.
Made sure that the sales floor was always organized and easily accessible to costumers.
Hostess October 2005 to August 2007Applebee's Restaurant － Minneapolis, MN
Provided excellent customer service.
Escorted customers to their tables and organized waiting times for parties of up to 10 or more people.
Informed customers of daily specials.
Answered phone calls and organizing carry-out orders and deliveries.
Assisted waiters with helping bring the food out to customers and in the cleanup of tables.
Coordinated in-restaurant birthday parties and other special occasions.
High School Diploma : 2004North High School － Minneapolis, MN
Case Management, Computer Proficiency, Clerical, Excellent Customer Service, Data Entry, Merchandising, Microsoft Office Programs, Excel, PowerPoint, Windows, Word, Operating Systems, Windows, Mac OSX, Organizational Skills, Quick Learner, Well Organized, Telephone Skills, Bilingual, Problem Solving, Professional and Friendly, Cash Handling.