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dental surgical assistant resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable dental assistant professional with 3 of expertise in dentistry and patient care, and 8 of experience in customer service. Highly motivated, self driven, dependable, and hard worker individual. Efficient at problem solving while following protocols. Fluency in English and Spanish.

Skills
  • Problem solver
  • Bilingual- fluency English/Spanish
  • Responsible and reliable
  • Companionate
  • Ensure compliance with OSHA and HIPAA
  • Radiology for dental auxiliary
  • Skilled at emergency response
  • Patient Care Standards
  • Cleaning and Sanitizing
  • Disinfection and Sterilization
  • Detail-Oriented
  • Appointment Scheduling
  • Pre and post operation preparation procedures
Education
The Dental Assistant Academy of Charlotte Charlotte, NC , Expected in 05/2018 Associate of Arts : Dental Assisting - GPA :

-Accomplished a 13 week dental assistant training program -Completed an externship with a general dentist.

  • Continuing education in dental assisting.
Community Valley Community College Hickory, NC , Expected in 05/2013 Associate of Arts : Photographic Technology - GPA :
Certifications
  • Certified Basic Life Support- American Heart Association.
  • Certified in Dental Anesthesia Assistant (DAANCE).
  • Nitrous Oxide Administration Certified.
  • X-Ray Certification.
Work History
Specialty1 Partners - Dental Surgical Assistant
Bloomfield Hills, MI, 01/2019 - Current
  • Help dentists complete routine and advanced procedures by preparing patients and instruments for expected needs.
  • Educate patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Measure and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Prepare rooms for patient treatment by cleaning and sterilizing tools and equipment for schedule surgeries.
  • Take dental images following strict patient protection rules.
  • Administer desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Support dentists during procedures to restore teeth, like dental fillings, permanent and temporary crowns.
  • Assist dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
Simco Electronics - Customer Service Representative
Scottsdale, AZ, 01/2014 - 04/2019
  • Acknowledge and resolve customer's concerns -Answer phones professionally while being efficient -Flexibility -Calm under pressure -Effective communication skills.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Willamette Dental Group - Dental Assistant -Externship
Hobart, WA, 01/2018 - 12/2018
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared dental rooms and materials.
  • Supported office efficiency by answering phones, replying to emails and answering patient inquiries.
  • Accurately entered patient clinical data into computer to update charts.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Sterilized rooms and prepped equipment and instruments for procedures daily.
Simco Electronics - Customer Service Representative
Santa Clara, CA, 01/2013 - 01/2014
  • Knowledge retention with products and services -Attention to detail -Organization -Effective communication skills -Attentive listening to customer's over phone -Adaptability to changes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Languages
English :
Native or Bilingual
Negotiated :
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • The Dental Assistant Academy of Charlotte
  • Community Valley Community College

Job Titles Held:

  • Dental Surgical Assistant
  • Customer Service Representative
  • Dental Assistant -Externship
  • Customer Service Representative

Degrees

  • Associate of Arts
  • Associate of Arts

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