Patient-focused Dental Assistant / Front Desk Clerk offering 5 or more years of experience in providing dentistry support in rapidly growing dental offices. Skilled in preparing patients for examinations and providing chairside assistance during routine and complex procedures. Quick to build relationships and successful in easing patients anxiety. Focused on delivering exceptional support for patient needs. Successfully manages concerns and resolves conflicts to maximize patients needs. Offers strong background in patients relations and communications. Highly skilled in managing appointments, telephone calls and patients inquiries. Poised and professional with total commitment to patient satisfaction.
Greeted patients and guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system and assist 150+ patient's phone calls per day to respond to inquiries and transfer calls to correct departments and personnel.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Used computer system to maintain and record patient data and generate reports.
Facilitated communication between patients and various departments and staff.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Assisted dentist with paperwork and protocol for both routine and less common procedures.
Managed doctor's schedules and calendars to coordinate administrative planning and execution.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Scheduled appointments for over 200 new and existing patients, factoring in provider availability and scheduling loads.
Typed patient data into computer system while following privacy laws and maintaining high level of accuracy.
Greeted visitors and patients upon arrival, offered assistance and answered questions to build rapport and retention.
Carried out day-day-day duties accurately and efficiently and maintained energy and enthusiasm in fast-paced environment.
Demonstrated respect, friendliness and willingness to help wherever needed, Offering friendly and efficient service to patients, handled challenging situations with ease.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Improved operations through consistent hard work and dedication to patient care.
Explained treatment procedures and instructed patients on home care guidelines.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Assist Dentist in management of dental emergencies and dental rodeos of 100+ patients per day.
Documented patient dental health information, medical history and vital signs for future reference.
Managed multi-line phone system and pleasantly greeted patients.
Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Completed patient referrals to other medical specialists.
Supported office staff and operational requirements with administrative tasks.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Education
Expected in 09/2016 to to
Certificate: Dental Assistant US Army Dental Activity - Oahu, Hawaii, GPA:
Expected in 05/2008 to to
Associate of Arts: Integral Bancario NUC University - Caguas, Puerto Rico, GPA:
Expected in to to
: Graphic Design Atlantic College - Guaynabo, Puerto Rico, GPA:
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