Forward thinking, versatile, multifaceted employee, with a technical-brilliance in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 5 years of experience working in the corporate settings.
Skills
Microsoft Office expertise
Customer relations
Business development understanding
Route management
Conflict mediation
System implementation
Cross-functional collaboration
Direct sales
Senior leadership support
Experience
09/2019 to Current
Delta Sky Club Ambassador / VIP SelectState Of Montana – Assembly Of God Church, MT,
Promoted the safety, comfort and welfare of passengers by following Federal Regulations and Company policy action plans.
Maintained a friendly, positive attitude when dealing with distressed passengers.
Reduced company costs through diligently having on time departures, also by rebooking passengers using Snapp / Delta Term.
Cross sold multiple items for passengers to get access into the Delta Sky Club including direct club membership, Delta Amex co-branded cards.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Resolved guest concerns or complaints and kept supervisors informed of escalating issues.
Screened guests for specific entrance criteria, refused patrons for not meeting Delta Skyclub standards, while providing alterative options for entrance.
VIP Select Agent
Provided the highest level of customer service to our high end clientele that consisted of Entertainers, Domestic and International Political leaders, and high valued passengers.
Pre-Assembled pertinent travel documentation upon passenger arrival for an uncomplicated stream lined travel experience.
Discretely chauffeured passengers through the airport in provided luxury vehicles with the option of stopping by the Delta Skyclub Lounge or directly bringing them plane side for an ontime departure.
Coordinated pick up/ drop off times with handlers/ drivers and assistants for a smooth transition.
05/2015 to 09/2017
Aircraft Loading AgentWesterra Credit Union – Lakewood, CO,
Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
Validated load plans, cargo cleanliness and transportation documentation.
Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
Directed cargo loading to monitor even distribution of weight.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Motivated and encouraged team members to communicate more openly and constructively with each other.
07/2009 to 01/2015
Correctional OfficerNYC Department Of Corrections – City, STATE,
Inspected cells and conducted random searches of common areas.
Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
Detected potential threats and quickly defused conflicts.
Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Supervised residents during meal distribution and intake, recreation time and work-site performance.
Applied non-violent response tools and physical restraint during problematic situations.
Enforced resident behavior management protocols and drafted incident reports for infractions.
Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
Instructed inmates on work detail and oversaw work-site transportation.
11/2006 to 07/2009
Personal BankerWashington Mutual Bank – City, STATE,
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Expanded client base through consistent product promotion and sales strategy.
Maximized branch revenue by optimizing daily operations.
Promoted diverse array of financial products by continuously acquiring new industry knowledge.
Profiled customers effectively to identify needs and match bank products.
Education and Training
Expected in 01/2003
Associate of Science: Business Management Five Towns College - Dix Hills, NY, GPA:
Expected in
Certificate in Business Administration
Coursework in Business Administration
Coursework in Finance and Economics
Coursework in Professional Prospecting Skills
Coursework in Speech and Communication, Sociology and Psychology: - , GPA:
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School Attended
Five Towns College
Job Titles Held:
Delta Sky Club Ambassador / VIP Select
Aircraft Loading Agent
Correctional Officer
Personal Banker
Degrees
Associate of Science
Certificate in Business Administration
Coursework in Business Administration
Coursework in Finance and Economics
Coursework in Professional Prospecting Skills
Coursework in Speech and Communication, Sociology and Psychology
