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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Forward thinking, versatile, multifaceted employee, with a technical-brilliance in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over 5 years of experience working in the corporate settings.

Skills
  • Microsoft Office expertise
  • Customer relations
  • Business development understanding
  • Route management
  • Conflict mediation
  • System implementation
  • Cross-functional collaboration
  • Direct sales
  • Senior leadership support
Experience
09/2019 to Current
Delta Sky Club Ambassador / VIP Select State Of Montana Assembly Of God Church, MT,
  • Promoted the safety, comfort and welfare of passengers by following Federal Regulations and Company policy action plans.
  • Maintained a friendly, positive attitude when dealing with distressed passengers.
  • Reduced company costs through diligently having on time departures, also by rebooking passengers using Snapp / Delta Term.
  • Cross sold multiple items for passengers to get access into the Delta Sky Club including direct club membership, Delta Amex co-branded cards.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating issues.
  • Screened guests for specific entrance criteria, refused patrons for not meeting Delta Skyclub standards, while providing alterative options for entrance.

VIP Select Agent

  • Provided the highest level of customer service to our high end clientele that consisted of Entertainers, Domestic and International Political leaders, and high valued passengers.
  • Pre-Assembled pertinent travel documentation upon passenger arrival for an uncomplicated stream lined travel experience.
  • Discretely chauffeured passengers through the airport in provided luxury vehicles with the option of stopping by the Delta Skyclub Lounge or directly bringing them plane side for an ontime departure.
  • Coordinated pick up/ drop off times with handlers/ drivers and assistants for a smooth transition.
05/2015 to 09/2017
Aircraft Loading Agent Westerra Credit Union Lakewood, CO,
  • Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
  • Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
  • Validated load plans, cargo cleanliness and transportation documentation.
  • Inspected received items to reconcile against invoices to record shortages and reject damaged goods.
  • Directed cargo loading to monitor even distribution of weight.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
07/2009 to 01/2015
Correctional Officer NYC Department Of Corrections City, STATE,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Transported inmates to and from personal appointments, including medical and dental appointments, funerals, work details and court hearings.
  • Instructed inmates on work detail and oversaw work-site transportation.
11/2006 to 07/2009
Personal Banker Washington Mutual Bank City, STATE,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Expanded client base through consistent product promotion and sales strategy.
  • Maximized branch revenue by optimizing daily operations.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Profiled customers effectively to identify needs and match bank products.
Education and Training
Expected in 01/2003
Associate of Science: Business Management
Five Towns College - Dix Hills, NY,
GPA:
Expected in
Certificate in Business Administration Coursework in Business Administration Coursework in Finance and Economics Coursework in Professional Prospecting Skills Coursework in Speech and Communication, Sociology and Psychology:
- ,
GPA:

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Resume Overview

School Attended

  • Five Towns College

Job Titles Held:

  • Delta Sky Club Ambassador / VIP Select
  • Aircraft Loading Agent
  • Correctional Officer
  • Personal Banker

Degrees

  • Associate of Science
  • Certificate in Business Administration Coursework in Business Administration Coursework in Finance and Economics Coursework in Professional Prospecting Skills Coursework in Speech and Communication, Sociology and Psychology

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