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Deliveries And Order Fulfillment Associate Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable Order Fulfillment Associate experienced with warehouse, distribution, and stock management operations. Helps team members deliver on order promises with organized spaces and quickly filled shipments. Excels under pressure and understands how to safely use equipment, including heavy machinery and lift equipment. Reliable and hardworking, offering years of experience in Customer Service. Sucessful and Eager to meet challenging productivity objectives. Well-organized and efficient in managing both as part of a team or individual worker to meet company quotas on the day-to-day basis.

Skills
  • Shipping and receiving
  • Order execution
  • Product selection
  • Order picking skills
  • Loading and unloading
  • Detail-oriented
  • Multitasking abilities
  • Verbal and written communication
  • Customer service
  • Flexible & Adaptable
  • Data management
Education
SUNY New Paltz New Paltz, NY, Expected in No Degree : Computer Science And Programming - GPA :

Recent Transfer from previous Institution, continuing to get Bachelor's in Computer Science.

E.L. Bowsher High School Toledo, OH, Expected in 05/2018 High School Diploma : - GPA :
  • Dean's List Freshman, Sophomore, Junior and Senior Years
  • Member of National Honor's Society, graduated with Honors Diploma
  • Graduated with Salutatorian Honors, completing education with 4.8 GPA
  • Earned the Director's Award, an award given by the Bowsher Band's Director for excellent musicianship and for participating in outside events to further the art, such as competitions and charity events
  • Earned the Academic Honor's Medallion, given by the District Superintendent
Certifications

Certified Forklift, Reach and Electric Ladder Operator

Work History
The Home Depot Inc - Deliveries and Order Fulfillment Associate
City, STATE, 08/2020 - Current
  • Reviewed daily queue report to confirm orders were processed as scheduled, or rescheduled those that required so.
  • Maintained up-to-date order lists by documenting all orders/deliveries still in-house, and correcting any orders that have to or already had been cancelled, refunded or reordered regularly.
  • Licensed to operate heavy machinery and lift equipment including the Electric Ladder/"Ballymore", the Order Picker, the Reach, and Propane Forklift(s).
  • Reduced fulfillment errors by using RF scanners to quickly pick items, assess store inventory to locate additional items if needed, and correcting product placement errors should there be any.
  • Contacted suppliers and vendors about issues with deliveries or products, making sure to follow through to resolutions or attempt to resolve issues before escalation.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • Supervised and helped train delivery staff, fostering a positive relationship among the team and towards the company to encourage efficiency and pride in one's work.
  • Earned over 5 Management Recognition "Homer" Rewards, brought Order Fulfillment error percentage down 4%, decreased average order fulfillment times from nearly 2-hours to under 1 hour, (with highest percentage of orders being filled under 30-minutes).
  • Helped increase customer satisfaction surveys from under 70% (out of 100%) to nearly 85% by encouraging customers to report their experiences to our surveys.
Menards Inc. - Home Improvement - Cashier, Early Morning Stocker
City, STATE, 08/2019 - 08/2020
  • Helped customers complete purchases, locate items and join reward programs, all while maintaining fast and friendly service.
  • Earned Sales Rep. Super Star Title by having the highest percentage of the customer loyalty card sign-ons percentage per transaction, nearly half, at 47.2%.
  • Regularly assessed sales floor stock levels to replenish with backstock merchandise before depletion.
  • Maintained well-organized restocking areas to avoid creating safety hazards while preparing merchandise for the sales floor by removing packaging, verifying price information and affixing labels.
  • Worked closely with shift managers to solve problems and handle customer concerns, encouraging a positive and open environment among employees and management.
  • Operated manual pallet jacks, safely relocating heavy merchandise throughout the sales floor for timely stocking.
  • Maintained accurate inventory counts by properly labeling and stocking merchandise to the correct capacities and assessing each product for quality issues, returning unacceptable products or materials to vendors.
Boston Market - Front of House Team Member, Store Opener
City, STATE, 05/2018 - 04/2019
  • Stayed vigilant in keeping clean and tidy ares by checking the entryway regularly and handing needs such as window cleaning and trash removal. Sanitized all stations regularly.
  • Established welcoming atmosphere by greeting each guest warmly, following through with interactions and being sure to foster repeat business.
  • Helped increased the store's satisfaction surveys by over 23.0 % within the first 4 months of working, with more than half of those surveys referencing the service provided by me positively.
  • Upsold higher profit items, such as seasonal specialties or exclusive promotions that encouraged further purchases.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Coordinated and oversaw food handling and regularly inspected the equipment used for safety and compliance with FDA laws.
Languages
English :
Negotiated :

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Resume Overview

School Attended
  • SUNY New Paltz
  • E.L. Bowsher High School
Job Titles Held:
  • Deliveries and Order Fulfillment Associate
  • Cashier, Early Morning Stocker
  • Front of House Team Member, Store Opener
Degrees
  • No Degree
  • High School Diploma

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