Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build team relationships. Organized Collection's Specialist who effectively identifies and resolves complex financial issues. Thrives in fast-paced and ever-changing business environments.
MS Office guru
Debt and credit management
Excellent time management
Delinquency Control CounselorJul 2016 to Current Navy Federal Credit Union － Pensacola, FLExceeded average monthly sales goals by 30%. Effectively managed on average more than 2,200 client relationships per month. Built knowledge about latest banking products and services through Navy Fed's renowned collection's training. Provided expert financial advice on credit card and personal loans.
Bellman/ValetMay 2011 to Jul 2016 Margaritaville Beach Hotel － Pensacola, FLResponsible for enhancing the guest's arrival and departure experience, resolving guest issues and complaints, engaging with guests to build a connection and anticipating the guest's needs. Developed a personable, guest service oriented mentality. My ability to multi-task and strong verbal skills allowed me to succeed and provide pristine service.
Bachelor of Science, Electrical Engineering2018University of West Florida － Pensacola, FLMember of Artificial Intelligence Research Group. Coursework in Cal II & III, Java Programming, C++ programming, University Physics, Professional Ethics, etc.
Associate of Arts, General2014Pensacola State College － Pensacola, FLCoursework in University Physics, Calculus, Environmental Science, Public Speech, etc.