Delinquency Control Counselor highly skilled in negotiating successful payments; that bring member's account(s) current. Energetic counselor, with strong time management skills who thrives in a fast-paced environment. Always looking for new challenges. Set goals and reach them.
Adheres to member service procedures
Avaya Software knowledge
Active Listening Skills
Energetic Work Attitude
Excellent Communication Skills
Pay great attention to details
Delinquency Control Counselor, 09/2015 to Current Navy Federal Credit Union (GPO) – Pensacola
Effectively managed a high-volume of inbound and outbound calls. Accurately documented, research, and resolved members issues; while maintaining high levels of professionalism. Educated members about past due accounts and offered assistance to bring delinquent accounts current.
Patient Care Tech , 06/2013 to 06/2015 Baptist Hospital – Pensacola
Aided nurses in assisting with patient's need. Took and charted vitals signs. Assisted in patient's hygiene needs. Made certain patients and their family were comfortable.
Behavioral Tech, 08/2012 to 06/2013 Lakeview – Pensacola
Checked on patients. Assisted patients with their needs. Listened and gave advice about issues. Demonstrated high levels of integrity when it came to patient's personal business. Assisted nurses with vitals signs and also charted patients day to day behavior.
Associate of Arts: Registered Nursing, Current Pensacola State College - Pensacola
Diploma: Medical Assisting, 2010 Virginia College - Pensacola
High School Diploma: 2006 West Florida High School of Advance Technology - Pensacola