I am a dedicated worker who strives in leadership by having the ability to maintain a positive, flexible and productive work environment. A highly motivated and detailed individual, with hands on experience implementing superior customer service and leadership skills, as well as using problem solving methods to help with resource management. With strong oral and interpersonal skills, I am able to organize and efficiently prioritize multiple tasks within a team to better production and overall morale. I have understanding of loss prevention and budgeting to help succeed any given company.
-Responsible for managing and supervising a team of over forty employees performing maintenance and mechanical inspections on over 1.5 billion dollars' worth of military/governmental assets over a four year span accident free.
-Revamped and improved employee training programs by integrating multiple training classes and lessons into one platform, increasing productivity by more than thirty percent.
-Developed and implemented a comprehensive physical training for any given unit of peers, resulting in higher physical training outcomes.
-Instructed and taught international technicians on proper technical procedures and job functions, accomplishing the breakdown of the language and cultural barriers.
-Mentored numerous employees personally and professionally though sharing experiences and results that were achieved to better the relationship.
-Guided a team of individuals in working on constructing a professional and effective work environment in a bare and undisclosed location.
-Advised Quality Control on multiple ways to increase the safety of the employees in the work place.
-Established an excel product to better support and help upper management with the understandings of the flight line employee work habits.
-Led and trained a group of over thirty employees in customer service sales, policies and goals of the company.
-Managed the credit card program to help increase the store sales by over approximately twenty percent.
-Monitored the Loss Prevention program, which resulted in fifteen percent decrease throughout the store.
-Audited cash handling procedures and policies as well as any paperwork that was needed.
-Assisted in developing schedules for any given department and monitored payroll on a daily basis.
- Provided customers with on the spot solutions and when necessary provided refund when dissatisfied with company's solutions.
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