Dynamic career Logistics Operations Expert experienced in designing customer-oriented solutions through consultative sales, and operational implementation, both individually and as a proven leader of winning teams.
Skills
Contract execution and management
Develop and Drive Process Excellence
Multiple Facilities Collaborative Oversight
Team Coaching and mentoring
Trend & KPI analysis
Keeps Strategic Initiative moving to goal
Relationship building
Client account management
History of reducing costs
Problem-Solving
Process improvements
Operations Oversight
Budgeting
Sales
Experience
06/2015 to 07/2022
Director of OperationsJohnson Brothers – Sparta, NJ,
Established new location, $3.22MM annual revenue in first 6 months.
Established second and third new locations, $4.5MM annual revenue within first 12 months.
Produced addition of 4 more smaller locations adding $800M annual revenue.
During first 24 months, started up 7 new Dedicated Contract Operation teams to increase divisional oversight to 17 divisions, 10 Operations Managers with 91 CDL-A employees, driving success on $16.3MM direct fixed billing revenue.
Supported business growth through strategic planning and process development.
Monitored budget and utilized operational resources.
Leveraged experience through vital management positions guiding business to success.
Met customer service standards and expectations consistently by effectively communicating and actively listening.
Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
Documented processes and drafted SOPs to comply with regulations and company policies.
Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Kept current with industry trends and identified areas of opportunity to drive improvements.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Achieved positive customer experience through day-to-day supervision and management of Dedicated Contract Carriage.
Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
Oversaw day-to-day production of multi-million dollar Dedicated Transportation operations.
Defined, implemented and revised operational policies and guidelines.
01/1997 to 05/2014
General ManagerPersevus Veteran Careers – Traverse City, MI,
New start up common carrier operation, accomplished multi-million dollar sales with 9% gross margin on $7M in new revenue within first 5 years. Increased those revenues by 35% within next 5 years to in excess of $9M in revenue while achieving 16% gross margin.
Reviewed operations reports to understand numbers and trends.
Established new freight brokerage division to manage growing demands from clients
Identified procedure or process changes required to improve performance and productivity.
Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Sourced Transportation Management System and Electronic Data Interchange capabilities to meet carrier qualification standards
Analyzed Cost of freight movement modes to strategically gain additional contract awards through new Requests for Pricing contract bidding.
Increase revenues to $14M with gross margin on sales raising to 18.2% with just 5 office employees
Trained, coached and mentored staff to support smooth adoption of new TMS and EDI communication initiatives.
Advanced productivity KPIs to achieve key business goals and objectives.
Partnered with vendors and suppliers to effectively manage and budget.
Education
Expected in to to
Bachelor of Science: Illinois State University - Normal, Illinois, GPA:
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