Dependable and enthusiastic Decision Review Officer, with over 29 yearsof service in the Veterans Benefits Administration, and more than 16 years of experience working as a Decision Review Officer. Expertise in managing workflow and functioning as a team member to enhance customer service and resolution of claims. In-depth knowledge of Veterans compensation and pension benefits, and job-related computer applications such as Veterans Benefits Management System (VBMS) and Veterans Appeals Control and Locator System (VACOLS). Proven track record of accomplishing superior work quality and productivity in all positions held in the Veterans Benefits Administration over a 29-year career.
Outstanding performance evaluation for Fiscal Year 2020 - Exceptional level of performance in all elements of the DRO performance standard, to include a 100% quality level and exceptional production level.
Supervisor: Tina Collins (540-597-1389)
Okay to contact this supervisor: Yes
Active member of the Honor Society of Phi Kappa Phi
Tina Collins (540-597-1389)
Scott Sartini (540-597-1209)
Jennifer Coburn (540-597-1202)
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