Results-oriented Customer Service and Collection Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Over 15 years of experience in the Office Administration, Sales, Customer Service and Management industries seeking employment with a company whose challenges are as rewarding as its opportunities.
08/2012 to Current
Dean of Ceremony/ProfessorTexas Bible Institute － Dallas, TX
Teach courses in their subject area
Work with students who are studying for a
degree or a certificate or certification or are taking classes to improve
their knowledge or career skills
Develop an instructional plan (known as a course outline or syllabus)
for the course(s) teach and ensure that it meets college and department
standards Plan lessons and assignments
Work with colleagues to develop or modify the curriculum for a degree
or certificate program involving a series of courses
Assess students' progress by grading papers, tests, and other work
Advise students about which classes to take and how to achieve their
Stay informed about changes and innovations in their field
Conduct research and experiments to advance knowledge in their field
Supervise graduate students who are working toward doctoral degrees
Publish original research and analysis in
books and academic journals
Serve on academic and administrative
committees that review and recommend policies, make budget decisions, or
advise on hiring and promotions within their department.
02/2009 to 05/2009
Tax PrepH&R Block Enterprises － Dallas, Texas
Calculates form preparation fee according to complexity of return and amount of time required to prepare forms.
Computes taxes owed, using adding machine or personal computer, and completes entries on forms, following tax form instructions and tax tables.
Interviews client to obtain additional information on taxable income and deductible expenses and allowances.
Consults tax law handbook or bulletins to determine procedure for preparation of atypical returns.
Verifies totals on forms prepared by others to detect errors in arithmetic or procedure, as needed.
11/1984 to 12/1996
Customer Service Supervisor/ManagerTCI Cable － Dallas, Texas
Monitor, train, evaluate, hire representatives.
Resolve customer's issues when rep.
Calculates accounting and other numerical data, such as amounts customers owe, sales totals, and inventory data, using calculating machine.
Posts totals to records and prepares bill or invoice to be sent to customers, using billing machine.
Compiles, sorts, and verifies accuracy of data to be entered.
Files completed documents.
Keeps record of completed work.
Client Service Account ManagerEtan General Inc － Dallas, TexasProvided detailed monthly departmental reports and updates to senior management.
Interact with customers to provide information in response to inquiries about products and services Handle and resolve complaints.
Receive incoming calls from Manager, General Manager, President.
Invoicing client, write program for billing systems.
Monitor client collection process monitor.
Prepare letter for client to update customer.
Inform client when input has not been receive.
Train client on website usage.
Manage client's collection (bad debit).
Graduate Bachelor of Science: ManagementUniversity of PhoenixGraduate of Wilmer Hutchins, HS
Attended 39 Court Reporting @CRID, Banker Teller School of America
Colorado Tech University Associate General Studies Management
Graduate Bachelor of Theology degree: Christian EducationTexas Bible Institute and SeminaryChristian Education
Graduate Master of Theology degree: Christian EducationTexas Bible Institute and SeminaryChristian Education
Graduate Doctrine of Theology degree: Christian EducationTexas Bible Institute and SeminaryChristian Education
Occupational Experience Managers, All Other (15 yrs.)
Employment, Recruitment, and Placement Specialists (10 yrs.)
Medical Records and Health Information Technicians (15 yrs.)
Bill and Account Collectors (15 yrs.)
Billing, Cost, and Rate Clerks (15 yrs.)
Billing, Posting, and Calculating Machine Operators (15 yrs.)
Customer Service Representatives (15 yrs.)
Data Entry Keyes (15 yrs.)
academic, accounting, adding machine, administrative, Billing, billing systems, budget, client, Customer Service, Data Entry, debit, Email, English, experiments, Flash, forms, General Manager, hiring, Internet Explorer, inventory, Invoicing, Plan lessons, Mainframe, Excel, Outlook, PowerPoint, Word, policies, Printers, progress, Read, Recruitment, Reporting, research, sales, Scanners, Spreadsheet, tables, tax law, tax, taxes, Typing Speed, website, Word Processing, WordPerfect
Graduate Bachelor of Science : Management Graduate Bachelor of Theology degree : Christian Education Graduate Master of Theology degree : Christian Education Graduate Doctrine of Theology degree : Christian Education
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