Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Highlights
Excel, Word, Power Point, Publisher *Forklift certified *Experienced with Warehouse Management Systems including AS400 and Proprietary systems *Microsoft Certified Solutions Expert (MCSE) training
Education
University of Phoenix Phoenix, AZ Expected in August 2006 Bachelors of Science : Business Management - GPA : GPA: 3.27 Business Management GPA: 3.27
Mesa Community College Mesa, AZ Expected in May 2002 Associates of Science : Computer Information Systems - GPA : GPA: 3.71 Computer Information Systems
Accomplishments
Experience
Kuehne & Nagel Logistics, Inc. - DC Logistics Manager
East Point, GA, -
  • Manage daily operations for receiving picking, and shipping.
  • Responsible for training, mentoring, developing, leading new and existing employees.
  • Manage daily production of 70+ direct reports to exceed performance metrics in place.
  • Increased overall productivity by 5% consistently over 6-moth period.
  • One of five people to be selected to the employee engagement committee for entire U.S.
  • 4 Distribution Centers).
  • use IT systems to manage stock levels, delivery times and transport costs; use associated information systems to coordinate and control the order cycle; use data from IT systems to evaluate performance and quality and to plan improvements; allocate and manage staff resources according to changing needs; manage staff; liaise and negotiate with customers and suppliers; develop business by gaining new contracts, analysing logistical problems and producing new solutions; understand, work with and possibly help to develop e-commerce; Continually try to improve and develop business performance within the constraints of legislation, fuel costs and rising environmental pressures.
  • Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management Oversee day-to-day operations of finished goods and raw material warehouse.
  • Directs the operations of the warehouse team to achieve objectives.
  • Effect necessary communication and motivation to staff.
  • Monitors individual performance via observation and review of various productivity metrics.
  • Counsels and disciplines as necessary.
  • Develop visible procedure and key performance indicators to monitor quality and regular measurements to determine effectiveness of procedures implemented Oversees warehousing activities to ensure processes and procedures are understood and followed; oversees warehouse compliance for inventory management, cycle counting, product handling, and other services as required.
  • Develops leadership team and provides daily oversight for all operational requirements for warehouse operational staff; leads and develops hourly workforce teams in a union environment.
- Development and Compliance Officer
Tucson, AZ, 01/2012 - 01/2014
  • In cooperation with clients, developed processes to seamlessly integrate their company with our system by creating Customer Relationship Management associations and web plug-ins for remote access.
  • Implemented system for compliance review to keep claims within state and federal laws, with a continuous improvement process that speeds up processing.
  • Played a key part in substantial sales growth that in two years took company from $200K to over $1M per year.
  • Developed CRM software Revenue Cycle Management Sales Designed, tested and implemented CRM software for claims department to electronically work and track progression of claims increasing productivity and AR by 50%.
Hilton Grand Vacations - Warehouse Operations Manager
City, STATE, 01/2004 - 01/2012
  • Hired as a PT sales person, promoted to Warehouse and Sales Manager in 2005, then to Warehouse Operations Manager in 2007, report to General Manager.
  • Managed daily operations, maintenance, information technology, and inventory.
  • Manage HR Conduct interviews for hiring warehouse staff.
  • Conduct evaluations for warehouse employees.
  • Set work schedules for all employees.
  • Payroll Manage discipline and termination of employees.
  • Created proprietary WMS for inventory and logistic control.
  • Manage new inventory of 8000+ pieces for distribution to installation projects at major hotels and Casinos.
  • Manage used inventory of 100,000+ pieces for distribution to customers, stores and hotels in U.S.
  • and Mexico.
  • Coordinate logistics of inbound and outbound trucks.
  • Put into action and used standards (such as LEAN) for reducing time, waste, and costs associated with ineffective work practices.
  • Reduced load time of outbound new inventory by 20% Reduced unload time of inbound new/used inventory by 50% Reduced damage to new and used inventory saving 15% each month.
  • Ensured total adherence to all Federal statutes regarding warehouse operations including OSHA regulations.
  • Implemented safety rules as well as maintained and coordinated routine safety inspections and meetings.
  • Directed and facilitated sales and logistics for seven wholesale clients in the U.S.
  • and Mexico with sales totaling $600,000.00 profit yearly.
IRCA Hotel Renovations - Lead Collector
City, STATE, 01/2001 - 01/2004
  • Employed a customer-centered approach to collections on owed credit card debt producing top collector award 8 out 12 months.
  • Used up-selling practices to advertise additional programs and assistance.
  • Set site records for beating monthly forecasted numbers by 21%, 27%, and 32%, receiving many accolades demonstrating superior customer service.
Languages
Spanish (fluent - read, write, speak)
Interests
Volunteer at Feed My Starving Children Boy Scouts of America - Eagle Scout
Additional Information
  • Activities Volunteer at Feed My Starving Children Boy Scouts of America - Eagle Scout
Skills
approach, AR, AS400, develop business, continuous improvement, contracts, credit, Customer Relationship Management, CRM, clients, customer service, cycle counting, delivery, e-commerce, Forklift, General Manager, hiring, HR, information systems, information technology, inventory management, inventory, leadership, logistics, meetings, mentoring, access, Microsoft Certified, MCSE, Excel, Power Point, Publisher, Word, Monitors, Payroll, processes, producing, profit, quality, quality management, read, receiving, safety, selling, Sales, Sales Manager, shipping, Six Sigma, Spanish, transportation, warehousing

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Resume Overview

School Attended

  • University of Phoenix
  • Mesa Community College

Job Titles Held:

  • DC Logistics Manager
  • Development and Compliance Officer
  • Warehouse Operations Manager
  • Lead Collector

Degrees

  • Bachelors of Science
  • Associates of Science

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