Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Polite and positive receptionist with exceptional telephone etiquette. Proficient in assisting guests with reservations, valuables and baggage. Easily adaptable to change and able to perform well under pressure. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Ability to handle all front office operations. Multi-talented . Experience in policy development and staff management procedures positively impacting overall morale and productivity. I always do my best no matter what circumstances come my way. I am a very dependable individual who will help others and work as a team. I have a motto: "There is no I in team."
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