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day spa manager business owner resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Website
  • Jessicadespa.com
Professional Summary

Service-oriented Spa Manager committed to building an engaged and talented team with superior guest relations for maximum return on investment. Understands a broad scope of spa services and day spa operations. Troubleshoots and resolves technical and personal issues resourcefully, leaving the dignity of those involved intact. Trains team members to focus on client needs first and empower staff members to take creative and independent action within managerial guidelines to ensure guest satisfaction. Personable, versatile, and engaging professional with expertise delivering spa services and managing esthetic programs, body treatments, and massage modalities. Possesses an astute business sense in meeting budgets combined with personal service orientation and direct client care. Listens attentively to customer concerns and turns potential challenges into opportunities for improved business and increased client loyalty. Committed to meeting big-picture goals by implementing day-to-day improvements while working closely with coworkers to uphold spa and client service standards of excellence and identify weaknesses. Practical and creative problem-solver and goal-oriented manager. Experienced Esthetician with over 25 years of experience in the beauty and skin care industry. Hardworking and passionate job seeker eager to secure mid-level Spa Manager position in a day spa environment. Prepared to help the right business and its team achieve a new level of success toward expanded business goals.

Skills
  • Energetic, Inspirational, and Positive
  • Creative Marketing
  • Website Design Skills
  • Schedule Management
  • Spa operations
  • Mediation
  • Employee training
  • Flexible and Adaptable
  • Decision Making
  • Good Communication and Organization
  • Solid Spokesperson
  • Extraordinary Sale Skills
  • Dependable and Responsible
  • Impressive Telephone Etiquette
Work History
07/2012 to Current
Day Spa Manager/Business Owner LeVonne De Spa + Esthetics City, STATE,
  • Maximized efficiency and effectiveness through time management, teamwork, and staff supervision to boost productiveness and client satisfaction.
  • Outsourced essential accounting functions and audits of spa finances to maintain accurate records.
  • Established a collaborative network of cost savings maintenance personnel for the entire facility, notifying management of required service repairs and turn-around time.
  • Developed and utilized promotions, print, and digital marketing to attract new clients and re-engage existing clients, promoting prompt return visits.
  • Greet spa guests and high-priority clients warmly to create a positive first impression and ensure their comfort, led spa facility tours for new visitors to familiarize guests with spa offerings, and disseminated appropriate spa information to guests through existing marketing materials, returned phone calls, and follow-up emails, while managing day-to-day activities of spa and employees to maximize profits.
  • Conducted staff meetings with individual or group of employees to address and improve performance issues, resolving internal disturbances and crises utilizing leadership and role model qualities, thus boosting overall morale and profitability by elevating the spa programs and the customer service experience.
  • Developed and managed workshops related to staff training, elevated and improved treatment procedures/protocols by monitoring professional trend information, and accredited training programs for a marked improvement in customer spa service experience satisfaction, inventory management, and subsequent marketing.
  • Responded to customer inquiries or complaints with a focus on neutralizing negative impact by offering a reasonable resolution to produce a positive outcome for the spa and client.
  • Improved operational efficiency, employee performance levels, and customer service standards to increase spa profits by 34% per quarter.
08/2002 to 08/2004
Cosmetology & Skin Care Consultant Beauty First City, STATE,
  • Performed skin care services, body therapy, and waxing to improve overall appearance and health of skin and body.
  • Analyzed condition of clients' skin, body, hair, nails, and feet to make recommendations to enhance skin appearance and quality further.
  • Advised clients on proper home-care products and regimens to maximize results of service.
  • Notified supervisor of supply needs to maintain stock of necessary items to ensure appropriate products for service demands.
  • Flexibly worked early mornings, evenings, and weekends to maintain proper spa coverage.
  • Sanitized and disinfected equipment for client treatments.
  • Performed consultations for clients before reserving treatments.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Educated clients on additional treatment options available during their scheduled service appointment.
  • Resolved customer complaints and deescalated crises with reasonable resolutions.
  • Consistently informed guests of proper products known to increase retail sales and overall service tickets.
  • Nurtured friendly, warm, and exceptional customer experience and developed individualized professional trust in regard to recommended therapeutic skin, body, and hair care programs.
  • Discussed suggested future services and treatment options with clients to attain specific goals.
  • Stocked treatment rooms with proper supplies.
  • Assisted manager with daily spa operations when needed.
  • Assisted in product inventory checks, stocking, and client service, and retail consultations.
  • Participated in local marketing events which promoted the business in the community with immediate booking results.
  • Involved in management training classes within the corporation with 95% score.
02/1997 to 01/2001
Cosmetologist/Business Owner LeVonne At The Pendale City, STATE,
  • Performed professional cuts, color services, hair extensions to salon customers, manicures, pedicures, artificial nail enhancements, and European facial and body treatments, collaborated with local barber to introduce beauty services to patrons' wives.
  • Offered upscale hairstyling, makeup, and nails for client special events and occasions.
  • Provided nail services for significant events such as the Pittsburgh International Wellness & Beauty Expo, upscale fashion shows, and hair expos.
  • Researched latest trends in hair and makeup to stay updated on trending colors, styles, and techniques.
  • Attended regular training and workshops to maintain cosmetology license and stay current on evolving industry techniques and skills.
  • Interviewed clients regarding health history, expectations, services, and safety and customer satisfaction procedures.
  • Maintained work areas, tools, and cleaned equipment, properly sanitized implements to minimize disease transfer and health risk of shared environment.
  • Reserved appointments, answer phones, greet clients, created client service tickets, and processed payments.
  • Created marketing, effective advertisements to increase community awareness of services to boost sales.
  • Supported reception desk, received phone calls, entered appointments, and collect payments for services rendered.
  • Created memorable customer experiences, adding complementary services such as arm, hand, head, and neck massages during scheduled services to promote cross-over treatments.
  • Consistently received positive performance reviews from guests resulting in 50% growth through direct referrals in first year of business.
  • Built solid and lasting rapport with clients through consistent delivery of requested services and exceptional results, resulting in client loyalty.
Education
Expected in 05/2022 to to
Diploma: CIDESCO Diploma in Beauty & Spa Management
The Esthetic Institute Training Center - Calgary, Alberta,
GPA:
  • Continuing education in Beauty & Spa Mangement
Expected in 07/2017 to to
Diploma: Certified Microblading Specialist (CMS)
The Academy @ New You Face & Body, LLC - Portage, MI,
GPA:
Expected in 08/1986 to to
Cosmetology License: Cosmetology And Advance Nail Technology
Pittsburgh Beauty Academy - Pittsburgh, PA,
GPA:
Expected in 04/1978 to to
Tam O'Shanter Program For Exceptional Youths: Fine Arts Program
Carnegie Mellon University - Pittsburgh, PA
GPA:
Accomplishments


  • Designed interactive website encouraging pre-paid luxury services.
  • Created and successfully launched a 100% prepaid day spa in the Metro Detroit area.
  • Six growth moves and four spa renovations led to the current luxury dual-level day spa establishment.
  • Remodeled the day spa during the height of the COVID-19 Pandemic creating a fresh vibe that increased profit by 40% compared to the previous year.
  • Mentored and supervised two spa service candidates to expand their skill set by enrolling them in state cosmetology apprenticeship programs.
  • Achieved skin care service expansion by completing a state-certified Body Art License program which increased business esthetic service tickets by 32% in the first year.
  • Served as a Panel Expert for the 9th International Congress for Salon & Spa Professionals in 2007.
  • Speaker for Repechage Annual Power Lunch - Art of Recommendation in 2021
  • Recipient of Onyx Woman Award in 1998.


Contributor/Freelance Journalist:

The Oakland Press
Detroit Black Pages
Creative Age Publications & Communications
Nails, Nailpro, Day Spa Magazines (1993-2015)
Nails Magazine - Career Handbook (2015)
Heart & Soul Magazine
Pittsburgh International Airport Magazine
New Pittsburgh Courier
Attaché Magazine (International Airport Display & Publishing Co.)


Published Accomplishments:

Onyx Woman Magazine Award
Nails Magazine Techniques Award (2014, 2015)
Top Ten Business Woman in Michigan 2002 (Nominated)
Top 25 Black-Owned Day spas in the USA (#19)
First African American Female National Cosmetology Association Educator in PA (1992)

Consistently received positive performance reviews from guests on Yelp, Google, SpaFinder, Yahoo, Rate-a-biz, Wayspa, Merchant Circle, Groupon.
Achieved steady 5-star customer satisfaction rates for spa/salon service experiences.


Affiliations

Repechage / Sarkli

CIDESCO

National Cosmetology Association

World Association of Lash Artistry and Development (WALAD)


Certifications


  • The Academy - Portage, MI - Certified Microblading Specialist
  • Licensed Body Artist (Michigan)
  • Licensed Cosmetologist (Michigan)
  • Licensed Cosmetologist (Pennsylvania)
  • Bloodborne Pathogens Standard Training Certification (RedCross, National CPR Institute)
  • Brow Architecture Training with Stacey Neilsen (United States)
  • Microblading Training with Stacey Neilsen (United States)
  • Manual Hairstroke Training with Stacey Neilsen (United States)
  • Trained in Advanced Color Theory & Pigment Formulas

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Resume Overview

School Attended

  • The Esthetic Institute Training Center
  • The Academy @ New You Face & Body, LLC
  • Pittsburgh Beauty Academy
  • Carnegie Mellon University

Job Titles Held:

  • Day Spa Manager/Business Owner
  • Cosmetology & Skin Care Consultant
  • Cosmetologist/Business Owner

Degrees

  • Diploma
  • Diploma
  • Cosmetology License
  • Tam O'Shanter Program For Exceptional Youths

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