Day Spa Manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Most of my background is in sales , training and anything to do with creating from creating goals problem solving training and a eye for Beauty rather it is in the Beauty industry to having the ability to create what is needed in home decorating or business to succeed
Great problem-solving skills, devotion to personal standards of excellence to lead employees by example. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.
Detail-oriented [Job Title] with [Number] years of experience in leadership roles. Dedicated to streamlining office and spa functions for excellent and cost-effective customer service. Skilled at employee training and supervision with extensive knowledge of [Area of expertise] and inventory management.
Flexible hard worker ready to learn and contribute to team success.
[Area of study] student pursuing [Degree] seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Skills
Outstanding sales strategy
Great customer service and problem solving
Marketing
Trainer and educator
Employee supervision
Conflict mediation
Performance review
Troubleshooting
Maintenance & Repair
Supervision
Teambuilding
Critical thinking
Flexible
Work ethic
Conflict resolution
Project planning
Training & Development
Time management
Planning
Experience
Day Spa Manager, 10/2003 to Current Hand & Stone – Rolling Meadows, IL,
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
Recruited, hired and trained crew members on application of projects, customer relations and customer service.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Established organizational vision and developed strategies to achieve sales and customer service goals.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Reduced costly waste in manufacturing by identifying and eliminating overproduction.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
Documented client records and information.
Recruited, trained and monitored performance for [Number] employees.
Hired, led and provided performance management for all spa employees.
Maintained meticulous records to document client information.
Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
Created seasonal and targeted offers to enhance visibility and generate revenue.
Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
Successfully supervised operations for $[Amount] spa, including staff personnel recruitment and management, implementing regular trainings to keep employee skills sharp.
Oversaw spa renovation, including coordinating design and managing vendors.
Guided new members on tours of spa facility and clearly explained all available services, resulting in [Number]% influx in new patrons.
Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
Applied marketing, networking and interpersonal skills to build [Type] practice and loyal clientele.
Used social media content to drive revenue, including Instagram, Facebook and LinkedIn.
Rebranded spa by implementing digital and promotional marketing plans, including new website and creating collateral and leveraging social media outreach with Facebook.
Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
Successfully directed all operations for $[Amount] spa, including supervising team of [Number] employees and overseeing $[Amount] budget.
Developed programs focused on client objectives.
Built successful private practice of [Type] clients through marketing, networking and interpersonal skills.
Managed strategic business-building relationships with [Number] professional beauty brands, including Matrix, Joico, Redken, Paul Mitchell and TIGI.
Used print advertising, SEO strategy and industry referrals to build client base.
Marketed business heavily through print advertising, web presence and industry referrals, realizing increase in walk-in rate of [Number]%.
Grew revenue from $[Amount] to $[Amount] in [Year], a [Number]% increase after implementing customer incentive program.
Coached team members to effectively support national chain salon business which delivered [Number]% of total annual sales.
Managed $[Amount] renovation to spa, including design and supervision of vendors.
Interior Decorator, 08/2000 to Current Hudson's Bay Company – Katy, TX,
Planned, designed, and furnished residential properties to create aesthetically unique living spaces.
Provided information about available color palettes and helped select colors that reflected client personality and goals.
Worked with clients to discuss project scope and desires for spaces.
Set up furniture to facilitate traffic flow and design objectives.
Selected suitable furniture, décor and accessories for staging markets.
Gathered and organized furniture and accessories for staging projects.
Gave clients information about strategies to keep spaces fresh and inviting.
Used natural and artificial lighting strategies to highlight features and areas of rooms.
Completed accessory purchases to coordinate with furniture purchases and enhance rooms.
Performed minor room adjustments to freshen up environments.
Planned, designed and furnished over [Number][Type of space.]
Organized layout and setup for [Number] events.
Extensively researched current trends in [Type] market to ensure modern designs.
Worked with real estate partners to create effective home staging plans and enhance property marketing strategies.
Coordinated movers and assistant stylists to complete project installations and styling.
Researched and monitored industry to maintain currency on changing styles and trends.
Managed contracts with fabricators, suppliers and installers.
Staged [Type of place] for reselling.
Promoted company on Facebook and Google+.
Jewelry Sales Associate, 11/2011 to 01/2012 Sears Hometown & Outlet Stores Inc. – City, STATE,
Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Followed store opening and closing procedures as per company guidelines.
Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
Restocked merchandise from inventory during downtime when items upfront became low.
Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
Provided information to customers on upcoming promotions, including [Event].
Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Enthusiastically worked with entire sales staff to give great service to every customer, cutting wait times at register by [Number] minutes.
Increased sales by [Number]% through effectively helping customers choose products to represent specific needs.
Achieved Premier level company status for selling more than $[Number] million in fine jewelry annually.
Education and Training
Graduate Aesthetics/ Full Specialist : Aesthetic Full Specialist , Expected in 01/2003 Hollywood Beauty College - Orlando, FL GPA:
Completed continuing education in [Subject]
[Student Organization or Club Name] Member
Ranked in Top [Number]% of class
Major in [Subject]
Completed coursework in [Subject], [Subject] and [Subject]
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