Day Spa Manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Most of my background is in sales , training and anything to do with creating from creating goals problem solving training and a eye for Beauty rather it is in the Beauty industry to having the ability to create what is needed in home decorating or business to succeed

Great problem-solving skills, devotion to personal standards of excellence to lead employees by example. Committed to reaching big-picture goals through managing organizational details and implementing daily improvements.

Detail-oriented [Job Title] with [Number] years of experience in leadership roles. Dedicated to streamlining office and spa functions for excellent and cost-effective customer service. Skilled at employee training and supervision with extensive knowledge of [Area of expertise] and inventory management.

Flexible hard worker ready to learn and contribute to team success.

[Area of study] student pursuing [Degree] seeks internship opportunity to gain hands-on experience. Outgoing and friendly with strong motivation for success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.


Outstanding sales strategy

Great customer service and problem solving


Trainer and educator

  • Employee supervision
  • Conflict mediation
  • Performance review
  • Troubleshooting
  • Maintenance & Repair
  • Supervision
  • Teambuilding
  • Critical thinking
  • Flexible
  • Work ethic
  • Conflict resolution
  • Project planning
  • Training & Development
  • Time management
  • Planning
Day Spa Manager, 10/2003 to Current
Hand & StoneRolling Meadows, IL,
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Recruited and hired talented professionals with drive and dynamic skills to build success within organization.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Conducted performance reviews providing coaching and feedback to benefit both company and employee.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Established organizational vision and developed strategies to achieve sales and customer service goals.
  • Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
  • Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
  • Reduced costly waste in manufacturing by identifying and eliminating overproduction.
  • Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
  • Documented client records and information.
  • Recruited, trained and monitored performance for [Number] employees.
  • Hired, led and provided performance management for all spa employees.
  • Maintained meticulous records to document client information.
  • Developed seasonal and targeted promotions to drive brand exposure and generate revenue.
  • Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
  • Created seasonal and targeted offers to enhance visibility and generate revenue.
  • Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
  • Successfully supervised operations for $[Amount] spa, including staff personnel recruitment and management, implementing regular trainings to keep employee skills sharp.
  • Oversaw spa renovation, including coordinating design and managing vendors.
  • Guided new members on tours of spa facility and clearly explained all available services, resulting in [Number]% influx in new patrons.
  • Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
  • Applied marketing, networking and interpersonal skills to build [Type] practice and loyal clientele.
  • Used social media content to drive revenue, including Instagram, Facebook and LinkedIn.
  • Rebranded spa by implementing digital and promotional marketing plans, including new website and creating collateral and leveraging social media outreach with Facebook.
  • Saved costs, negotiating with suppliers to maintain optimal pricing strategy.
  • Successfully directed all operations for $[Amount] spa, including supervising team of [Number] employees and overseeing $[Amount] budget.
  • Developed programs focused on client objectives.
  • Built successful private practice of [Type] clients through marketing, networking and interpersonal skills.
  • Managed strategic business-building relationships with [Number] professional beauty brands, including Matrix, Joico, Redken, Paul Mitchell and TIGI.
  • Used print advertising, SEO strategy and industry referrals to build client base.
  • Marketed business heavily through print advertising, web presence and industry referrals, realizing increase in walk-in rate of [Number]%.
  • Grew revenue from $[Amount] to $[Amount] in [Year], a [Number]% increase after implementing customer incentive program.
  • Coached team members to effectively support national chain salon business which delivered [Number]% of total annual sales.
  • Managed $[Amount] renovation to spa, including design and supervision of vendors.
Interior Decorator, 08/2000 to Current
Hudson's Bay CompanyKaty, TX,
  • Planned, designed, and furnished residential properties to create aesthetically unique living spaces.
  • Provided information about available color palettes and helped select colors that reflected client personality and goals.
  • Worked with clients to discuss project scope and desires for spaces.
  • Set up furniture to facilitate traffic flow and design objectives.
  • Selected suitable furniture, décor and accessories for staging markets.
  • Gathered and organized furniture and accessories for staging projects.
  • Gave clients information about strategies to keep spaces fresh and inviting.
  • Used natural and artificial lighting strategies to highlight features and areas of rooms.
  • Completed accessory purchases to coordinate with furniture purchases and enhance rooms.
  • Performed minor room adjustments to freshen up environments.
  • Planned, designed and furnished over [Number] [Type of space.]
  • Organized layout and setup for [Number] events.
  • Extensively researched current trends in [Type] market to ensure modern designs.
  • Worked with real estate partners to create effective home staging plans and enhance property marketing strategies.
  • Coordinated movers and assistant stylists to complete project installations and styling.
  • Researched and monitored industry to maintain currency on changing styles and trends.
  • Managed contracts with fabricators, suppliers and installers.
  • Staged [Type of place] for reselling.
  • Promoted company on Facebook and Google+.
Jewelry Sales Associate, 11/2011 to 01/2012
Sears Hometown & Outlet Stores Inc.City, STATE,
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
  • Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Followed store opening and closing procedures as per company guidelines.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Restocked merchandise from inventory during downtime when items upfront became low.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Honed conflict resolution skills as result of diffusing tense situations with unhappy customers.
  • Provided information to customers on upcoming promotions, including [Event].
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Enthusiastically worked with entire sales staff to give great service to every customer, cutting wait times at register by [Number] minutes.
  • Increased sales by [Number]% through effectively helping customers choose products to represent specific needs.
  • Achieved Premier level company status for selling more than $[Number] million in fine jewelry annually.
Education and Training
Graduate Aesthetics/ Full Specialist : Aesthetic Full Specialist , Expected in 01/2003
Hollywood Beauty College - Orlando, FL
  • Completed continuing education in [Subject]
  • [Student Organization or Club Name] Member
  • Ranked in Top [Number]% of class
  • Major in [Subject]
  • Completed coursework in [Subject], [Subject] and [Subject]

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Resume Overview

School Attended

  • Hollywood Beauty College

Job Titles Held:

  • Day Spa Manager
  • Interior Decorator
  • Jewelry Sales Associate


  • Graduate Aesthetics/ Full Specialist

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