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Day Spa Manager Resume Example

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DAY SPA MANAGER
Professional Summary


Proficient Manager experienced in customer service and retail environments. Motivated and professional with friendly demeanor and hard-working nature. Seeking to support high-volume operations with strong multi-tasking abilities and high energy.
Work History
08/2008 to Current
Day Spa ManagerSerenity Day Spa – Hazel Crest, Illinois
  • Met all customer call guidelines including service levels, handle time and productivity.
  • Managed work flow to exceed quality service goals.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints in an empathetic manner.
  • Scheduled staff shifts to cover peaks and lulls in customer inquiries.
  • Communicated all client reservations to appropriate staff.
  • Managed all front desk tasks, including the maintenance of client records and data.
  • Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
  • Processed guest credit card information for spa services.
  • Served as a primary point of contact for members and guests for information on spa products and services.


01/2003 to 06/2008
Massage TherapistSoma Spa – Flossmoor, Illinois
  • Served as a primary point of contact for members and guests for information on spa products and services.
  • Maintained a solid knowledge base of all products and services.
  • Anticipated a client's concerns and addressed them immediately.
  • Performed the appropriate modality for each client in a timely manner. Addressed all concerns, and followed up with a client as needed.
  • Maintain current Illinois license and continuing education requirements.

10/1996 to 10/2001
Systems AnalystPerot System – Chicago, Illinois
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Maintained and administered computer networks and environments, including computer hardware, software and applications.
  • Resolved or escalated problem tickets to resolve user issues.
  • Assessed, defined and document scope of projects.



02/1988 to 09/1996
Computer Engineer/Assistant Project MangerIBM – Chicago, Illinois
  • Served as the primary contact for IBM customers requiring service on IBM and OEM hardware.
  • Analyzed and isolate LAN problems, which include Token-Ring and Ethernet hubs in a client server environment.
  • Repaired and replaced hardware, including IBM PC's, laptops, printers and OEM equipment.
Education
1987
Bachelor of Arts: Accounting
Chicago State University - Chicago, Illinois
Certifications

2002 License Massage Therapist, Illinois License 227-003689

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Resume Overview

Companies Worked For:

  • Serenity Day Spa
  • Soma Spa
  • Perot System
  • IBM

School Attended

  • Chicago State University

Job Titles Held:

  • Day Spa Manager
  • Massage Therapist
  • Systems Analyst
  • Computer Engineer/AssistantProject Manger

Degrees

  • Bachelor of Arts : Accounting

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