Proficient Manager experienced in customer service and retail environments. Motivated and professional with friendly demeanor and hard-working nature. Seeking to support high-volume operations with strong multi-tasking abilities and high energy.
Work History
08/2008 to Current
Day Spa ManagerSerenity Day Spa – Hazel Crest, Illinois
Met all customer call guidelines including service levels, handle time and productivity.
Managed work flow to exceed quality service goals.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Communicated all client reservations to appropriate staff.
Managed all front desk tasks, including the maintenance of client records and data.
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Processed guest credit card information for spa services.
Served as a primary point of contact for members and guests for information on spa products and services.
01/2003 to 06/2008
Massage TherapistSoma Spa – Flossmoor, Illinois
Served as a primary point of contact for members and guests for information on spa products and services.
Maintained a solid knowledge base of all products and services.
Anticipated a client's concerns and addressed them immediately.
Performed the appropriate modality for each client in a timely manner. Addressed all concerns, and followed up with a client as needed.
Maintain current Illinois license and continuing education requirements.
10/1996 to 10/2001
Systems AnalystPerot System – Chicago, Illinois
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Diagnosed, troubleshot and resolved network and system problems.
Maintained and administered computer networks and environments, including computer hardware, software and applications.
Resolved or escalated problem tickets to resolve user issues.
