Day Spa Manager Resume Example
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DAY SPA MANAGER
Professional Summary
Work History
08/2008 to Current
Day Spa ManagerCompany Name – City, State
- Met all customer call guidelines including service levels, handle time and productivity.
- Managed work flow to exceed quality service goals.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Scheduled staff shifts to cover peaks and lulls in customer inquiries.
- Communicated all client reservations to appropriate staff.
- Managed all front desk tasks, including the maintenance of client records and data.
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
- Processed guest credit card information for spa services.
- Served as a primary point of contact for members and guests for information on spa products and services.
01/2003 to 06/2008
Massage TherapistCompany Name – City, State
- Served as a primary point of contact for members and guests for information on spa products and services.
- Maintained a solid knowledge base of all products and services.
- Anticipated a client's concerns and addressed them immediately.
- Performed the appropriate modality for each client in a timely manner. Addressed all concerns, and followed up with a client as needed.
- Maintain current Illinois license and continuing education requirements.
10/1996 to 10/2001
Systems AnalystCompany Name – City, State
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Diagnosed, troubleshot and resolved network and system problems.
- Maintained and administered computer networks and environments, including computer hardware, software and applications.
- Resolved or escalated problem tickets to resolve user issues.
- Assessed, defined and document scope of projects.
02/1988 to 09/1996
Computer Engineer/Assistant Project MangerCompany Name – City, State
- Served as the primary contact for IBM customers requiring service on IBM and OEM hardware.
- Analyzed and isolate LAN problems, which include Token-Ring and Ethernet hubs in a client server environment.
- Repaired and replaced hardware, including IBM PC's, laptops, printers and OEM equipment.
Education
1987
Bachelor of Arts: Accounting
Chicago State University - City, State
Chicago State University - City, State
Certifications
2002 License Massage Therapist, Illinois License 227-003689
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Resume Overview
School Attended
- Chicago State University
Job Titles Held:
- Day Spa Manager
- Massage Therapist
- Systems Analyst
- Computer Engineer/Assistant Project Manger
Degrees
- Bachelor of Arts : Accounting
