Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Proficient Manager experienced in customer service and retail environments. Motivated and professional with friendly demeanor and hard-working nature. Seeking to support high-volume operations with strong multi-tasking abilities and high energy.
Work History
07/2008 to CurrentDay Spa ManagerHand & Stone | Euless, TX,
Met all customer call guidelines including service levels, handle time and productivity.
Managed work flow to exceed quality service goals.
Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Maintained up-to-date knowledge of product and service changes.
Investigated and resolved customer inquiries and complaints in an empathetic manner.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Communicated all client reservations to appropriate staff.
Managed all front desk tasks, including the maintenance of client records and data.
Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Processed guest credit card information for spa services.
Served as a primary point of contact for members and guests for information on spa products and services.
2003 to 05/2008Massage TherapistGenesis Health Group | Aledo, IL,
Served as a primary point of contact for members and guests for information on spa products and services.
Maintained a solid knowledge base of all products and services.
Anticipated a client's concerns and addressed them immediately.
Performed the appropriate modality for each client in a timely manner. Addressed all concerns, and followed up with a client as needed.
Maintain current Illinois license and continuing education requirements.
09/1996 to 09/2001Systems AnalystAmerican Cast Iron Pipe Company | Fort Lauderdale, FL,
Performed system analysis, documentation, testing, implementation and user support for platform transitions.
Diagnosed, troubleshot and resolved network and system problems.
Maintained and administered computer networks and environments, including computer hardware, software and applications.
Resolved or escalated problem tickets to resolve user issues.
Assessed, defined and document scope of projects.
01/1988 to 08/1996Computer Engineer/Assistant Project MangerIBM | City, STATE,
Served as the primary contact for IBM customers requiring service on IBM and OEM hardware.
Analyzed and isolate LAN problems, which include Token-Ring and Ethernet hubs in a client server environment.
Repaired and replaced hardware, including IBM PC's, laptops, printers and OEM equipment.
Education
Expected in 1987Bachelor of Arts | AccountingChicago State University, Chicago, IllinoisGPA:
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