Experienced Case Manager offering 23 years of planning, assessing and reporting experience with children, adults with disabilities and family court system. Proficient in documentation and compliance. Versatile Case Manager with expertise in a wide range of environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Patient-focused Residential Manager with 7 years’ experience. Expert in all elements of patient care and successful in working as part of a team to treat a wide range of medical conditions. Skilled in prioritizing patients’ needs within high-stress environments. Creative and enthusiastic social work professional with experience managing case loads of up to 125 in clients with special needs environments. Passionate about building trust and rapport with at-risk youth through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Adept at needs evaluation, treatment planning and facilitating group or individuals. Responsible with excellent communication skills demonstrated by 23 years of experience in healthcare.
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• Parent Intake/Referral: phone calls and e-mails, input into system, run referrals, e-mail, fax, mail, file weekly reports, cover over 100 calls weekly
• Completed follow up on surveys, review and analyze, 5 to 75 week
• Establish positive and productive relationships with families and providers
• Quality Assurance
• Home visits with parents for Parents As Teacher program, 2 to 5 children for each family up to 10 families
• Trainer for 1234 Parents program up to 30 people, class offered every month
• Ensured well-run purposeful program responsive to participant needs
• Supported social and emotional development and provided positive guidance to children, families and directed to services needed
• Created lesson plans using Creative Curriculum theory every week
• Maintained all records, reports, and personnel at Caldwell and reported to CAPE, for 18 children and their families
• Followed state guidelines pertaining to facility, including food service
• Supervisor for 2 teachers, 1 assistant and 1 volunteer
• Scheduled and maintained home visits for each family 4 times year
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