Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Case Manager offering 23 years of planning, assessing and reporting experience with children, adults with disabilities and family court system. Proficient in documentation and compliance. Versatile Case Manager with expertise in a wide range of environments. Hardworking and dedicated to top outcomes. Excellent time manager, communicator and problem solver. Patient-focused Residential Manager with 7 years’ experience. Expert in all elements of patient care and successful in working as part of a team to treat a wide range of medical conditions. Skilled in prioritizing patients’ needs within high-stress environments. Creative and enthusiastic social work professional with experience managing case loads of up to 125 in clients with special needs environments. Passionate about building trust and rapport with at-risk youth through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Adept at needs evaluation, treatment planning and facilitating group or individuals. Responsible with excellent communication skills demonstrated by 23 years of experience in healthcare.

  • Quality assurance and control
  • Patient management
  • Process improvement
  • Data entry
  • Direct patient care
  • Patient privacy and confidentiality
  • Needs assessment
  • Staff management
  • Regulatory compliance
  • Case management
  • Treatment planning
  • Charting and clinical documentation
Work History
QIDP / Day Service Manager /Residential Manager Ftmc Willard, OH,
  • Copied, logged and scanned supporting documentation
  • Entered details such as payments, account information and call logs into computer system
  • Responded to customer requests via telephone and email
  • Obtained documents, clearances, certificates and approvals from local, state and federal agencies
  • Worked directly with [departments, clients, management] to achieve best life for individual
  • Achieved budgets for program by working with staff
  • Developed new process for employee evaluation which resulted in marked performance improvements
  • Analyzed departmental documents for appropriate distribution and filing
  • Performed initial client assessment and analysis to begin research process
  • Verified data integrity and accuracy
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards
Case Manager DCS Of Indiana City, STATE,
  • Represented and interpreted the agency's functions and services to other institutions, the public, government agencies and other organizations
  • Administered assessments and developed academic goals based on specific disabilities and barriers to learning
  • Coordinated Quality Improvement Activities (QIA’s) to identify performance areas for improvement
  • Established and maintained systems that safely met residents' needs
  • Monitored unit budget to ensure financial objectives were met
  • Provided case management services, counseling, education and life-skills training to diverse, at-risk student population
  • Ensured efficacy of treatments through monitoring of treatment regimens
Referral Systems Coordinator / Parent Educator 4C Of Southern Indiana, Inc. City, STATE,

• Parent Intake/Referral: phone calls and e-mails, input into system, run referrals, e-mail, fax, mail, file weekly reports, cover over 100 calls weekly
• Completed follow up on surveys, review and analyze, 5 to 75 week
• Establish positive and productive relationships with families and providers
• Quality Assurance
• Home visits with parents for Parents As Teacher program, 2 to 5 children for each family up to 10 families
• Trainer for 1234 Parents program up to 30 people, class offered every month

Lead Teacher/Site Supervisor CAPE Head Start City, STATE,

• Ensured well-run purposeful program responsive to participant needs
• Supported social and emotional development and provided positive guidance to children, families and directed to services needed
• Created lesson plans using Creative Curriculum theory every week
• Maintained all records, reports, and personnel at Caldwell and reported to CAPE, for 18 children and their families
• Followed state guidelines pertaining to facility, including food service
• Supervisor for 2 teachers, 1 assistant and 1 volunteer
• Scheduled and maintained home visits for each family 4 times year

Expected in
Associate of Applied Science: Education / Early Childhood
University Of Southern Indiana - Evansville, IN
Expected in
Associate of Applied Science: Human Services
Ivy Tech Community College Of Indiana - Evansville, IN,
Expected in
Bachelor of Science: Professional Studies
University Of Southern Indiana - Evansville, IN

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Resume Overview

School Attended

  • University Of Southern Indiana
  • Ivy Tech Community College Of Indiana
  • University Of Southern Indiana

Job Titles Held:

  • QIDP / Day Service Manager /Residential Manager
  • Case Manager
  • Referral Systems Coordinator / Parent Educator
  • Lead Teacher/Site Supervisor


  • Associate of Applied Science
  • Associate of Applied Science
  • Bachelor of Science

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