Dedicated, reliable, and hard-working customer service professional with 10+ years' experience motivated to maintain customer satisfaction and contribute to company success. Deliver positive results by multi-tasking, problem solving, being detailed-oriented as well as deadline and customer-focused. Contributing team player by training, listening and assisting others. Aiming to secure a full-time position that will enable me to use my current skills and experiences while learning and attaining new ones for career development
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
Professional and mature
SAP, ARIBA and Maximo systems
Dedicated team player
Meticulous attention to detail
Strong communication skills
Strong organizational skills
Active listening skills
Bachelor of Science:GeographyMay 2005Penn State University, University Park, PAGeography Dean's List
Worked for the Merck site in West Point by updating various data information on various equipment and assets that is critical and essential for the site to run properly onto the Maximo system
Prepare and organized equipment data for migration from the Maximo system into the SAP system using different processes attaining to the particular location and criticality of the equipment on the Merck WP site.
Attained additional experience in working in the knowledge of Maximo system as well as Microsoft Excel in sorting data
Developed experience of the Merck West Point, PA site and in various sectors of maintenance and facilities departments
VWR InternationalMalvern, PAEquipment Services Coordinator05/2013 to 02/2016
Primary liaison that provided superior customer service by scheduling planned and corrective Maintenance activity, for various laboratory equipment that is critical for scientific development and research
Investigated and assisted in adding new equipment to the ELIS program
Point-of-contact for customers for communicating with vendors to schedule on or off-site service in a timely matter so that customer's duties are not interrupted
Created, organized, monitored, and completed all service calls using the SAP and Maximo computer systems ensuring that all purchase orders are resolved and closed within 60 days
Used Microsoft Excel to download and export lists of all open service calls to investigate and resolve issues
Assisted in managing the inventory of laboratory equipment and directing contract renewal requests to the with Procurement Team to secure the service contracts for various instruments.
Accenture (ICG Commerce)King of Prussia, PACustomer Service Procurement Specialist03/2007 to 05/2013
Supported operational tasks of creating purchase orders for both hard goods (indirect materials) and services to customers using the SAP and Ariba Systems with the assistance of internal customer relations management tools
Assisted with investigating and correcting issues from both customers and suppliers relating to purchase orders and invoices Generated savings by negotiation, invoice corrections, and competitive bid
Gained knowledge of the implementation of preferred suppliers in relations to the customer
Supported and Communicated with customers and suppliers via phone and e-mail to produce positive results in a timely matter
Assisted with the expediting of hard goods and services per customer request.
Bank of AmericaHorsham, PACustomer Service Associate04/2006 to 10/2006
Interacted with Business and Consumer Credit Cards customers via phone support for resolution in credit card issues.
Handled 70-80 calls a day in a high volume call center.
Provided excellent customer service by addressing and assisting customers by researching and providing inquiries with various issues such as payments and balances, credit line, and collection issues in a timely and accurate fashion.
PSU EMS LibraryUniversity Park, PAGeography/GIS Intern11/2004 to 05/2005
Assisted in the creation of online index maps for EMS library website.
Interpreted and analyzed data from paper maps to electronic using ESRI GIS Software.
Used basic and complex cartographic methods for accuracy in creating digital maps.
attention to detail, basic, call center, Strong communication skills, competitive, contracts, Credit, customer relations, excellent customer service, Customer service, directing, e-mail, ESRI, fashion, GIS, phone support, inventory, laboratory equipment, listening, managing, materials, Access, Microsoft Excel, Excel, Microsoft Office, Outlook, PowerPoint, Word, negotiation, Strong organizational skills, Problem resolution, Procurement, researching, research, SAP, scheduling, scientific, team player, phone, website