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Data Steward Specialist Resume Example

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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Career Overview
Dedicated, reliable, and hard-working customer service professional with 10+ years' experience motivated to maintain customer satisfaction and contribute to company success. Deliver positive results by multi-tasking, problem solving, being detailed-oriented as well as deadline and customer-focused. Contributing team player by training, listening and assisting others. Aiming to secure a full-time position that will enable me to use my current skills and experiences while learning and attaining new ones for career development
Core Strengths
  • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
  • Customer service-oriented
  • Problem resolution
  • Deadline-oriented
  • Professional and mature
  • SAP, ARIBA and Maximo systems
  • Dedicated team player
  • Meticulous attention to detail
  • Strong communication skills
  • Strong organizational skills
  • Active listening skills
  • Pleasant demeanor
Educational Background
Expected in May 2005 Bachelor of Science | Geography Penn State University, University Park, PA GPA:
Geography Dean's List
Work Experience
01/2016 to Data Steward Specialist Bass Pro Shops | Columbus, OH,
  • Worked for the Merck site in West Point by updating various data information on various equipment and assets that is critical and essential for the site to run properly onto the Maximo system
  • Prepare and organized equipment data for migration from the Maximo system into the SAP system using different processes attaining to the particular location and criticality of the equipment on the Merck WP site.
  • Attained additional experience in working in the knowledge of Maximo system as well as Microsoft Excel in sorting data
  • Developed experience of the Merck West Point, PA site and in various sectors of maintenance and facilities departments
04/2013 to 01/2016 Equipment Services Coordinator VWR International | City, STATE,
  • Primary liaison that provided superior customer service by scheduling planned and corrective Maintenance activity, for various laboratory equipment that is critical for scientific development and research
  • Investigated and assisted in adding new equipment to the ELIS program
  • Point-of-contact for customers for communicating with vendors to schedule on or off-site service in a timely matter so that customer's duties are not interrupted
  • Created, organized, monitored, and completed all service calls using the SAP and Maximo computer systems ensuring that all purchase orders are resolved and closed within 60 days
  • Used Microsoft Excel to download and export lists of all open service calls to investigate and resolve issues
  • Assisted in managing the inventory of laboratory equipment and directing contract renewal requests to the with Procurement Team to secure the service contracts for various instruments.
02/2007 to 04/2013 Customer Service Procurement Specialist Accenture (ICG Commerce) | City, STATE,
  • Supported operational tasks of creating purchase orders for both hard goods (indirect materials) and services to customers using the SAP and Ariba Systems with the assistance of internal customer relations management tools
  • Assisted with investigating and correcting issues from both customers and suppliers relating to purchase orders and invoices Generated savings by negotiation, invoice corrections, and competitive bid
  • Gained knowledge of the implementation of preferred suppliers in relations to the customer
  • Supported and Communicated with customers and suppliers via phone and e-mail to produce positive results in a timely matter
  • Assisted with the expediting of hard goods and services per customer request.
03/2006 to 09/2006 Customer Service Associate Bank Of America | City, STATE,
  • Interacted with Business and Consumer Credit Cards customers via phone support for resolution in credit card issues. 
  • Handled 70-80 calls a day in a high volume call center.
  • Provided excellent customer service by addressing and assisting customers by researching and providing inquiries with various issues such as payments and balances, credit line, and collection issues in a timely and accurate fashion.
10/2004 to 04/2005 Geography/GIS Intern PSU EMS Library | City, STATE,
  • Assisted in the creation of online index maps for EMS library website.
  • Interpreted and analyzed data from paper maps to electronic using ESRI GIS Software.
  • Used basic and complex cartographic methods for accuracy in creating digital maps.
Skills
attention to detail, basic, call center, Strong communication skills, competitive, contracts, Credit, customer relations, excellent customer service, Customer service, directing, e-mail, ESRI, fashion, GIS, phone support, inventory, laboratory equipment, listening, managing, materials, Access, Microsoft Excel, Excel, Microsoft Office, Outlook, PowerPoint, Word, negotiation, Strong organizational skills, Problem resolution, Procurement, researching, research, SAP, scheduling, scientific, team player, phone, website

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Resume Strength

  • Formatting
  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Penn State University
Job Titles Held:
  • Data Steward Specialist
  • Equipment Services Coordinator
  • Customer Service Procurement Specialist
  • Customer Service Associate
  • Geography/GIS Intern
Degrees
  • Bachelor of Science

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