IT Support Technician with technical and troubleshooting repair expertise. Team player who is flexible, reliable and adaptable to dynamic environments.
Work History
February 2013-October 2016Data Recovery Technician | Tekserve | New York, NY
Diagnose failing hard drives in order to recover data from them.
Recovered data from failing hard drives via proprietary data recovery hardware and software.
Reintegrated recovered data to customer's computer, both Windows and Mac.
January 2008-January 2013Configuration Supervisor/Special Projects CoordinatorTekserve |
Customer outreach and order management.
Supervised configuration staff.
Performed customer specified new computer upgrades on computers and IOS devices.
Installed software, modified and repaired hardware and resolved technical issues.
January 2006-January 2008Configuration Team MemberTekserve |
Hardware and software upgrades on 75+ Apple devices daily.
Data migration from older Mac volumes to new machines.
PC to Mac data transfers.
Macintosh warranty repairs.
Large scale hardware and software custom corporate configurations.
IOS custom imaging.
November 2005-December 2006Service Advisor | Tekserve | New York, NY
Provided outstanding customer service.
Provided base level IT support to non-technical customers.
Triaged incoming customer repair requests.
Maintained high departmental standards for quality and productivity metrics.
Worked closely with team members to meet or exceed all customer service requirements.
Identified and solved technical issues with a variety of diagnostic tools.
