Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Career Focus
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Summary of Skills
SalesForce, MS Office, Lotus Notes, MVS/ESA/IMS,DYL280,SAGENT,COGNOS, CICS, TSO/ISPF, COBOL, Visual BASIC, Microfocus Workbench, SQL,SSIS, RPGII, JCL, Panvalet, Panapt, UNIX, DOS, Integral Human Resource Systems, Cyborg Payroll Systems
HARDWARE SKILLS
IBM 3090, HP9000, IBM 34-36, WANG VS 15-300, UNIVAC 90/30
Accomplishments
Professional Experience
07/2011 to CurrentData Quality Specialist SrAmerican International Group | Boise, ID,
Manage team of 5-10 data analyst that are responsible for quality control.
Responsible for analysis and capture of data received for a real estate solution systems.
Supported and trained coworkers on system processes and procedures.
Provided solutions to enhance and maintain new tools that were being developed for platforms implemented.
Analyzed and documented new processes as they were defined for new software releases.
Coordinate and work with team remotely on successful mainframe conversion project.
Trained team members on use of tools over multiple platforms to assist with analysis in data quality Designed dashboards in Sales Force to accurately measure workflow and areas for improvement Worked with managers to provide cross collaboration of current process and standards Developed SQL queries to analyze and enhance data quality standards Provided executive summaries to management to keep visibility of department progress Eliminated backlog in Quality Review by automating processes and cross training employees so data is processed accurately and efficiently Supported special projects which enabled customer requests to be resolved by doing data analysis Participated on team to implement quality standards to improve and enhance quality of data Identify and streamline processes that reduced cycle time for customer delivery Tested new systems(Sales Force/QC Enhancement Project) and provided training for team.
04/1996 to 06/2011Senior Programmer AnalystAmerican International Group | Buffalo, NY,
Responsible for development and implementation of programs to improve and maintain the inventory control systems.
Worked closely with corporate personnel to provide solutions to maintain and improve systems that supported dealer network.
Provided system maintenance to support interfaces that with international main office in Japan.
Analyzed end user daily issues and assisted with problem resolution and training on software.
Implemented a process to provide electronic distribution of recall vehicle campaigns to outside vendors.
Reduced hours providing government compliant reports by 30 %.
Created interfaces to load business intelligence systems to provide users with easy access to data.
Reduced reporting time by 50 %.
Designed and implemented system to support Supplier Owned Manufacturing Inventory system that interfaced with Japan and Distributor systems.
Allowed for daily billing of distributors and reduced man hours needed by 40% producing one plus million in revenue monthly.
Oversight of Dealer Address Request system that allowed all dealer information to be accessed and reported.
Increased marketing demographic analysis by 60%.
01/1989 to 01/1996Senior Programmer AnalystBanner Health | Sun City, AZ,
Led teams of four junior level programmers on major projects requiring prepared project schedules, task assignments and training of users.
Generated cost savings for reduction of manual efforts.
01/1987 to 01/1989Systems ConsultantAmerican International Group | Las Vegas, NV,
Prepared System Test and Quality Assurance Plans under structured methodology environments.
Launched an Imaging System for Admissions department of major university.
Reduced paper flow and storage 50%.
01/1984 to 01/1987Senior Programmer AnalystAetna Inc. | Yorktown Heights, NY,
Implemented enhancements to convert batch processing to CICS on-line Personnel subsystem.
Changed all major systems software and hardware in a period of two years with zero down time.
01/1983 to 01/1984Consultant ProgrammerHo Chunk | Fort Belvoir, VA,
Developed and maintained purchased Human Resource applications.
Supported 7000 employees using business applications.
01/1980 to 01/1983ProgrammerGIBSON DUNN & CRUTCHER | City, STATE,
Developed and maintained custom time and billing software.
Supported attorneys using the applications.
Education
Expected in Bachelor of Science | Business AdministrationUniversity of Phoenix, Fountain Valley, CAGPA: Business Administration
Professional Affiliations
Skills
streamline, billing, business intelligence, CICS, COBOL, COGNOS, HARDWARE, conversion, Cyborg, data analyst, data analysis, delivery, DOS, training employees, government, HP9000, Human Resource, IBM, IBM 3090, Imaging, IMS, Inventory, inventory control, JCL, Lotus Notes, mainframe, marketing, Microfocus Workbench, access, MS Office, office, MVS/ESA, network, Panvalet, Payroll, Personnel, problem resolution, processes, producing, progress, Quality, quality control, Quality Assurance, real estate, reporting, RPGII, Sales, SQL, structured, TSO/ISPF, UNIX, Visual BASIC, WANG, workflow
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