data privacy project manager resume example with 20+ years of experience

Jessica Claire
  • MontgJessicay Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
To combine my project management and technical acumen to spearhead enterprise information technology infrastructure projects, encompassing cloud management platforms, data center support, helpdesk, project management, data privacy, cybersecurity, audit, risk & compliance
  • Databases/Hardware MS SQL Server/ IIS, HTML, ASP, JavaScript, Assemble/Build Server, Hardware troubleshooting/Diagnostics
  • Business Applications
  • Platforms
  • Professional Certifications Printing, Desktop/Software troubleshooting, Microsoft Office Suite, MS Project, MS Visio, Share Point
  • Linux RHEL (5,6 & 7) Windows Server 10/8.1/8/202/7/2008/2003/XP/2000, Active Directory, Novell 3.x/5.x/6.x, Citrix Presentation Server 4.x/5,x/6.x XENAPP 4.x/5.x/6.x NetScaler 8.0, VMWare. IDS/HIDS/IPS (Security Onion, OSSEC, OpenWIPS-NG, Suricata, Bro IDS), SYSLOG (Cisco), File Integrity Monitoring (AlientVault, Tripwire, Solarwind, Trustwave, Vulnerability Scanners (Nessus, OpenVAS, Nexpose, GFI Lan-Guard, Core Impact, Qualys
  • Microsoft Certified Systems Administrator (MCSA) , HIPAA, FDA, ITAR, ITIL (Up-to-date)
Data Privacy Project Manager, 05/2009 - Current
Securitas Security Services Usa, Inc. Garden City, ID,
  • Managing 4 IBM & 15 CustJessica data centers across North America to maintain audit & compliance throughout the enterprise with expertise in Cloud Management Platforms (Public, Private and Hybrid) environments, Storage System technology, Media Management, Backups & Tape Operations, Problem Management, Incident Management, Vendor Management, Asset Management, Vulnerability Management & Disaster Recovery Management Guide administrative support efforts to actively manage IBM/CustJessica Data Centers, IBM Midrange/Backup & Recovery/Storage teams Developing, managing and maintaining accurate data privacy project plans and schedules.
  • Performing estimation, forecasting, planning, analysis, issue/risk/change management, escalation management, meeting facilitation, variance analysis, and status reporting Spearhead 20 cloud integration and 45 data center migration projects in the IBM Portable Storage Media environment across North America, South America, Europe & Asia Designed and built proof-of-concept solutions; enterprise privacy impact assessment process; assisted in development; implementation and maintenance of disaster recovery plan; assisted custJessica business in privacy-by-design product development with Cloud Management Platforms; Storage System technology and architecting storage solutions for Astellas Pharma, Chubb Insurance, Chrysler, Citizen's Bank, CNA, Northern Trust Bank & Philips Electronics saving custJessicas millions of dollars in state of the art encrypted tape backup solutions Authored and published SOW, Privacy Risk/Impact Assessments, Risk Letters, Program Policies, LEAN methodologies, Privacy Program, Work Instructions for Startups, Baseline accounts, Reporting of KPI's and Operational Metrics in the IBM PSM environment across US Communication, US Distribution, US Financial Services, US Public & US Industrial Sectors Successfully led organization through 30 Key Control Operations (KCO); 20 SOX audits, 25 SSAE16; 15 BCRS; 7 IBM Corporate Audits & 4 RCAs for data privacy/security related incidents and emphasized on communication to the stake holders/custJessicas and regulators in 2015 & 2016.
Site Lead, 10/2005 - 05/2009
IBM Bank Of America City, STATE,
  • Supervised Bank of America Call Center, averaging over 100,000 custJessica calls a day in zero downtime environment Following successful real-world disaster recovery (135 S LaSalle bank fire), drafted and implemented revised disaster recovery plan for Bank of America Managed project timelines and maintained SLA performance, exceeding all SLA's four years consecutively for all severity levels Implemented Altiris RDP with Release Management team to enable build version control, software release and vulnerability management Controlled Citrix Farm maintenance and support, solution implementation, change coordination and risk analysis.
Senior LAN Administrator, 05/1999 - 10/2005
ABN-AMRO Services Company City, STATE,
  • Lead Midwest Call Center to align with Project Atlas (Windows 2000, Active Directory and SANs data storage implementation) Managed second and third level support at the Midwest Call Center, supporting 525 zero-downtime Windows workstations and 450 users Spearhead project to convert 545 workstations to Windows 2000 in one month's time to unify Chicago and Michigan Call Centers Managed Nice CLS analog/digital voice archive, backing up over 100,000 calls per day for legal and retrieval purposes Administered NetWare 5, NT, Windows 2000, Windows 2003, Active directory and SQL servers, repairing servers on site as needed Awards & Recognition IBM Manager Choice Award for outstanding department performance in 2014, 2015, 2016 & 2017 Astellas Pharma, Chubb Insurance, CNA, JLL, Philips Electronics custJessica recognition for outstanding performance on various Media Destruction Projects for 2014, 2015, 2016 & 2017 Successfully met 8 years contractual SLAs for Chubb Insurance, Citizen's Bank, City of Chicago, CNA, Northern Trust, State Street custJessicas.
Education and Training
Bachelors: Computer Information System/Networking, Expected in 1997
Preston University - ,
Status - Computer Information System/Networking
Interests include reading, traveling, volunteer work, involved with multiple non-profit organizations and charities 2
Activities and Honors
Active Directory, administrative support, art, ASP, Asset Management, Backup, tape backup, Call Center, CLS, CNA, change management, Cisco, Citrix, Hardware, concept, version control, Databases, Disaster Recovery, Electronics, Financial, forecasting, Hardware troubleshooting, HTML, IBM, IDS, IIS, Insurance, ITIL, JavaScript, Lan, legal, Letters, Linux, managing, Managing 4, meeting facilitation, Microsoft Certified, Microsoft Office Suite, MS Project, Share Point, Windows, Windows 2000, 2000, NT, migration, Nice, enterprise, Novell 3.x, NetWare 5, Policies, design product, project plans, repairing, reporting, risk analysis, Scanners, servers, SLA, Software troubleshooting, MS SQL Server, SQL, variance analysis, Vendor Management, Visio, Windows Server
Additional Information
  • Additional Information Interests include reading, traveling, volunteer work, involved with multiple non-profit organizations and charities 2

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Resume Overview

School Attended

  • Preston University

Job Titles Held:

  • Data Privacy Project Manager
  • Site Lead
  • Senior LAN Administrator


  • Bachelors

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