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Data Management Analyst Resume Example

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DATA MANAGEMENT ANALYST
Summary

Accurate Data Management Analyst proficient in database management. Strong organizational, technical and analytical skills.

Highlights
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Spreadsheet management
  • Meticulous attention to detail
  • Strong interpersonal skills
  • Strong Analytical Skills
  • Dedicated team player
  • Microsoft Office proficiency
Accomplishments

Preserved an data accuracy of 99.6% during 8 years of employment.


Partnered with Information System to revamp the product selection process by implementing "one click" registration. Before "one click" registration, 22% of consumers could not find their product selection, after that number dropped to less than 2%.


Facilitated Canadian manufacturer demographics to online portal, decreasing agents AHT.


Was awarded team mascot five times in CY2013.

Experience
05/2007 - Current
N.E.W. Customer Service Co － Sterling, VAData Management Analyst
  • Updated departmental standard operating procedures and database to accurately reflect the current practices.
  • Developed and created a more effective product inventory system to accelerate customer portal registration.
  • Partnered with cross-functional teams to elicit information to capture key business drivers for client implementation.
  • Validated root causes for a range of problems identified through research and data analysis of patterns and raw data: recommended solutions to reduce duplications in manual data uploading/input.
  • Participated in meetings to facilitate a better end user product.
  • Identified and resolved a wide range of customer issues via queues, striving to support call centers call resolution.
  • Identified and analyzed improvements in productivity, client relationship and customer service skills.
  • Performed editorial review as well as penned SOP.
05/2005 - 05/2007
N.E.W Customer Service C － Sterling, VACorrespondence Representative
  • Conducted troubleshooting on contract data entry and system issues.
  • Reconciled sales load to payment remittance.
  • Collaborated with project managers to resolve escalations, cancellations and validation from Contact Center.
  • Ensured work queues quotas were met within defined timeline.
12/2004 - 05/2005
Ablest Staffing － Herndon, VAAdministrative Assistant
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Received and screened a high volume of internal and external communications, including email and mail.
  • Created and maintained spreadsheets using Excel.
  • Coordinated visual training aids for training sessions.
Education
1990
Southside High School － Atlanta, GA, 30315High School Diploma
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Resume Overview

Companies Worked For:

  • N.E.W. Customer Service Co
  • N.E.W Customer Service C
  • Ablest Staffing

School Attended

  • Southside High School

Job Titles Held:

  • Data Management Analyst
  • Correspondence Representative
  • Administrative Assistant

Degrees

  • High School Diploma

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