Data Entry07/2014 to 10/2014Southeastern Healthcare Adult day Care CenterRaleigh, NC
Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Maintains data entry requirements by following data program techniques and procedures.
Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.
Tests customer and account system changes and upgrades by inputting new data; reviewing output.
Secures information by completing data base backups.
Maintains operations by following policies and procedures; reporting needed changes.
Maintains customer confidence and protects operations by keeping information confidential.
Contributes to team effort by accomplishing related results as needed.
Crew Member06/2011 to 07/2012McDonald's RestaurantDuties: Good customer service skills are integral to the way we do things at McDonald's. A crew member will be expected to provide customers with a quick and accurate service and show sensitivity to their individual needs, both from behind the till as well as in the dining areas. Food Preparation and cooking the wide variety of food we offer involves using a broad range of equipment and tools. They need to produce orders to a consistently high standard and understand that quality control is vital. Cleanliness and Hygiene requires thorough training in order to maintain our high standards. Before they start, they learn to use a variety of cleaning utensils and chemical cleaning products along with the correct protective equipment.
Filing Clerk10/2010 to 12/2011Southeastern Healthcare Adult CenterRaleigh, NC
File records away in alphabetical or numerical order.
Code files for proper placement.
Retrieve files as necessary.
Ensure if files are loaned out that they come back.
Clean and maintain file space.
Manage all databases and records.
Purge old files.
Create new entries as needed.
Log all files that removed.
Fax and photocopy files.
Deliver via interoffice methods.
Ensure files are accessible and that room is well lit.
Provide ladders for higher filing cabinets.
Process and scan files to be entered into computer in digital database.
Work with electronic storage media, such as hard drives, floppy drives, and CD-ROMs.
Store information on microfilm.
Use scanners to convert forms, receipts, and reports into electronic format.
Ensure no materials in file are lost.
Be able to explain filing system to others.
Sales Associate06/2008 to 11/2009Food Lion, LLCClinton, NCDuties: Provide prompt, accurate and friendly service to our customers through the achievement of Food Lion customer service standards. Be friendly, courteous and cooperative with other store associates. Responsible for maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of Standard Practices. Scan a customer's order and handle the payment transaction. Engage and interact with customers to create a positive shopping experience. Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers. Make every attempt to maintain accurate cash control. Adhere to all company guidelines, policies and standard practices. This description is intended to outline the primary responsibilities, general nature and level of work being performed by associate assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties and competencies.
Education and Training
Bachelor's: Business AdministrationITT Technical InstituteCary, NC, USAssiocate ITT Technical Institute - Cary, NC June 2014 Bachelor's in Business Administration
Shaw UniversityRaleigh, NC, USShaw University - Raleigh, NC August 2010 to May 2014