Data Center Support Specialist Resume Example Company Name

DATA CENTER SUPPORT SPECIALIST

Professional Summary

20 years of IT experience with 8 years as IT Team Lead, including staff and schedule management, and vendor relationships management.
Possess unique combination of leaderships and analytical skills, with excellent organization and prioritization abilities.
Skilled in developing and maintaining broad vision, communicating effectively across the organization to build focused and productive teams.
20 years of monitoring, troubleshooting, and resolving escalating issues related to IT processing within computing environment.

Work History

Company Name- Data Center Support Specialist
City, State07/2017 - Current

Managed and performed tasks associated with the production IT systems including but not limited to: Software, Applications, Servers, Network Infrastructure, Storage, Cameras, Pinnacle and Physical Data Centers.
Documented issues in the production environment, resolving the issue whenever possible and escalating if necessary.
Pro-actively engaging customers when production processes are significantly delayed or may impact business critical functions.
Utilize patch management tools to install required software patches and updates.
Uses Remote Desk Connection, VPN, SCCM, WinSCP, and Putty for software installation as well as updates.
Creating reports, write technical documentations, and procedures.
Ability to work independently and make operational decisions without management.
Well organize, task prioritization, meets deadline, and follow up on assignments with minimal direction.
Ability to communicate effectively, both orally and in email.
Established and maintained effective working relationships with technical and non-technical teams.
Monitor and maintain data center infrastructure, works with appropriate vendors to ensure proper operation and maintenance of computer hardware, UPS systems, generators, HVAC systems, fire detection and suppressions systems, environmental system, and physical security systems.

Company Name- Network Administrator
City, State01/2015 - 06/2016

Manage and perform tasks associated with the regular monitoring of production IT systems including but not limited to: Applications, Servers, Network Infrastructure, Storage, and physical Data Center.
Document issues in the production environment, resolving the issue whenever possible and escalating if necessary.
Pro-actively engaging customers when production processes are significantly delayed or may impact business critical functions.
Executes the IT Severity 1 &2 processes.
Manage tasks with prioritization and time affectively.
Assist in the upkeep of support documentation ensuring clear, concise, and accurate support information is available to all team members.
Provide a complete and accurate summary of all activities during shift turnover to ensure continuity with peers.
Perform daily batch job processing and troubleshooting via TWS, Auto Sys, and CA-7.

Company Name- Specialist
City, State10/2000 - 03/2013

Managed shift and supported applications, UNIX, database and san storage servers across multiple datacenters within 24/7 services.
Monitored all facile of systems to make sure SLA are maintain, ensuring compliance and quick resolution to any issues.
Achieving 99.5% system availability on 3rd shift for 4 straight years.
Assisted in performance evaluations and hiring process.
Assigned tasks, trained, and mentor team members across multiple data centers.
Facilitated and managed severity 1 calls to ensure issues are handle correctly per processes.
Document issues in the production environment, resolving the issue whenever possible and escalating if necessary.
Performed nightly batch processing and troubleshooting via TWS.

Company Name- Computer Operator
City, State06/1995 - 09/2000

Operated and supported the IBM (OS/390) Mainframe environment.
Document issues in the production environment, resolving the issue whenever possible and escalating if necessary.
Wrote and updated support documentations ensuring clear, concise and accurate support information is available to all team members.
Preformed nightly batch processing and troubleshooting via CA-7.
Operated printers and Pit Bowes insertion machines.

Skills

Microsoft Windows 2012, 2016 & 2019 servers, VMWare (vSphere 6.7), Microsoft Office 365 (Words, Outlook, Excel, Power Point, Lync, OneNote, SharePoint), UNIX/Linux/AIX, IBM(OS390 & z/OS) mainframe
Hardware
Sun microsystems, HP-UX, EMC SAN, NETAPP DISK DRIVES
AIX, Supervision
CA-7, Troubleshooting
Hardware, UNIX
Computer hardware, VPN
Concise
Database
Direction
Documentation
Email
DISK DRIVES
Hiring
HP-UX
HVAC
IBM
Linux
Mainframe
Mentor
Excel
Microsoft Office
Outlook

Education

Golden Gate Baptist Theological SeminaryCity05/2006Diploma: Christian Ministries

Merced HighCity, StateH.S. Diploma

Resume Overview

School Attended

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Degrees