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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • 20 years of IT experience with 8 years as IT Team Lead, including staff and schedule management, and vendor relationships management.
  • Possess unique combination of leaderships and analytical skills, with excellent organization and prioritization abilities.
  • Skilled in developing and maintaining broad vision, communicating effectively across the organization to build focused and productive teams.
  • 20 years of monitoring, troubleshooting, and resolving escalating issues related to IT processing within computing environment.
Skills
  • Microsoft Windows 2012, 2016 & 2019 servers, VMWare (vSphere 6.7), Microsoft Office 365 (Words, Outlook, Excel, Power Point, Lync, OneNote, SharePoint), UNIX/Linux/AIX, IBM(OS390 & z/OS) mainframe
  • Hardware
  • Sun microsystems, HP-UX, EMC SAN, NETAPP DISK DRIVES
  • AIX, Supervision
  • CA-7, Troubleshooting
  • Hardware, UNIX
  • Computer hardware, VPN
  • Concise
  • Database
  • Direction
  • Documentation
  • Email
  • DISK DRIVES
  • Hiring
  • HP-UX
  • HVAC
  • IBM
  • Linux
  • Mainframe
  • Mentor
  • Excel
  • Microsoft Office
  • Outlook
  • Power Point
  • Microsoft Windows
  • Works
  • Monitors
  • Network
  • OS
  • OS390
  • OS/390
  • Cameras
  • Printers
  • Processes
  • Quick
  • SAN
  • Servers
  • SLA
  • Software installation
  • Sun microsystems
  • Process improvement
  • Team management
  • Operational improvement
  • Supervision
  • Project organization
Work History
Data Center Support Specialist, 07/2017 to Current
AltairPalo Alto, CA,
  • Managed and performed tasks associated with the production IT systems including but not limited to: Software, Applications, Servers, Network Infrastructure, Storage, Cameras, Pinnacle and Physical Data Centers.
  • Documented issues in the production environment, resolving the issue whenever possible and escalating if necessary.
  • Pro-actively engaging customers when production processes are significantly delayed or may impact business critical functions.
  • Utilize patch management tools to install required software patches and updates.
  • Uses Remote Desk Connection, VPN, SCCM, WinSCP, and Putty for software installation as well as updates.
  • Creating reports, write technical documentations, and procedures.
  • Ability to work independently and make operational decisions without management.
  • Well organize, task prioritization, meets deadline, and follow up on assignments with minimal direction.
  • Ability to communicate effectively, both orally and in email.
  • Established and maintained effective working relationships with technical and non-technical teams.
  • Monitor and maintain data center infrastructure, works with appropriate vendors to ensure proper operation and maintenance of computer hardware, UPS systems, generators, HVAC systems, fire detection and suppressions systems, environmental system, and physical security systems.
Network Administrator, 01/2015 to 06/2016
Iconma, L.L.C.Jersey City, NJ,
  • Manage and perform tasks associated with the regular monitoring of production IT systems including but not limited to: Applications, Servers, Network Infrastructure, Storage, and physical Data Center.
  • Document issues in the production environment, resolving the issue whenever possible and escalating if necessary.
  • Pro-actively engaging customers when production processes are significantly delayed or may impact business critical functions.
  • Executes the IT Severity 1 &2 processes.
  • Manage tasks with prioritization and time affectively.
  • Assist in the upkeep of support documentation ensuring clear, concise, and accurate support information is available to all team members.
  • Provide a complete and accurate summary of all activities during shift turnover to ensure continuity with peers.
  • Perform daily batch job processing and troubleshooting via TWS, Auto Sys, and CA-7.
Specialist, 10/2000 to 03/2013
First Merchants CorporationHarvey, IL,
  • Managed shift and supported applications, UNIX, database and san storage servers across multiple datacenters within 24/7 services.
  • Monitored all facile of systems to make sure SLA are maintain, ensuring compliance and quick resolution to any issues.
  • Achieving 99.5% system availability on 3rd shift for 4 straight years.
  • Assisted in performance evaluations and hiring process.
  • Assigned tasks, trained, and mentor team members across multiple data centers.
  • Facilitated and managed severity 1 calls to ensure issues are handle correctly per processes.
  • Document issues in the production environment, resolving the issue whenever possible and escalating if necessary.
  • Performed nightly batch processing and troubleshooting via TWS.
Computer Operator, 06/1995 to 09/2000
Washington Mutual BankCity, STATE,
  • Operated and supported the IBM (OS/390) Mainframe environment.
  • Document issues in the production environment, resolving the issue whenever possible and escalating if necessary.
  • Wrote and updated support documentations ensuring clear, concise and accurate support information is available to all team members.
  • Preformed nightly batch processing and troubleshooting via CA-7.
  • Operated printers and Pit Bowes insertion machines.
Education
Diploma: Christian Ministries, Expected in 05/2006
Golden Gate Baptist Theological Seminary - Vancouver, WA 98682,
GPA:
H.S. Diploma: , Expected in
Merced High - Merced, CA
GPA:

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School Attended

  • Golden Gate Baptist Theological Seminary
  • Merced High

Job Titles Held:

  • Data Center Support Specialist
  • Network Administrator
  • Specialist
  • Computer Operator

Degrees

  • Diploma
  • H.S. Diploma

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