Data Center Security Supervisor Control Room Operator resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Data center Security supervisor with quick instincts. Detail-oriented, innovative, and professional. Implement policies and action plans to guarantee success and optimal team performance. Have a passion for delighting customers, teamwork, and continuous improvement. The experience gathered along years of work has provided the capacity to be successful in diversified and stressful situation.

  • Customer Service
  • Report Writing
  • Collecting analyzing and utilizing data
  • Project management
  • SIM Ticketing System
  • Amazon Optics
  • Oracle Ticketing System
  • ServiceNow platform
  • Lenel System
  • AUGUS System
  • Slack/Chime
  • Microsoft office tools
  • Multitasking
  • Attention to detail
  • Amazon Leadership
  • Incident response management
  • Team Management
  • Safety and Security Procedures
  • Training and Development
Work History
08/2019 to Current Data Center Security Supervisor/Control Room Operator Lafarge | Florence, CO,
  • Coordinate activities of contract guard force and interface with and assist in mobilizing vendors involved in system repairs and new security construction
  • Oversee individual security vendor deliverables, track service delivery and request corrective actions from vendors as needed
  • Foster working relationships to educate data center stakeholders on false alarm reductions
  • Extract metrics and observe improvements by looking at and analyzing data
  • Verify Data Center security programs are delivered to meet defined Amazon's and general security standards
  • Suggest strategies for improving electronic surveillance and access controls and draft reports and prepare presentations on status of physical security operations
  • Collaborate with managers in writing and implementing security processes and procedures
  • Serve as customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards
  • Manage on-site detection systems and alert proper respondents regarding discrepancies using two way radio communication while respecting service level agreement
  • Track and manage trouble tickets while following appropriate standards
06/2018 to 01/2020 Security Supervisor/Badging officer Vireo Health | Albany, NY,
    • Conducted background investigations for prospective employees.
    • Created and resolved wide range of trouble and access level tickets with Oracle and ServiceNow platforms
    • Printed, authenticated, added access levels and issued access badges to new employees using Lenel system administration and biometric tools
    • Created crystal reports for infosec team
    • Investigated incidents using Lenel system and follow-up with detail reports
    • Investigated and resolved customer complaints and followed up to ensure client satisfaction
    • Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
    • Responded to emergencies by accessing situation and making split second satisfactory decisions
    • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
    • Worked in close collaboration with Account Managers and as link between management and personnel
    • Updated and modified post orders with management and trained officers on existing and modified post orders as per client request
    • Operated temperature screening equipment to screen employees before accessing facility during COVID19 pandemic
    • Compiled and documented information, prepared reports and notifications to offsite security directors
    • Provided leadership and direction personnel and new hires.
09/2018 to 12/2019 Control Room Operator Amazon Web Services | City, STATE,
    • Conducted foot patrols looking out for irregularities and escalated up chain of command followed by detailed reports
    • Monitored walk-through detectors and used handheld metal detectors to screen over 40 employees daily before granting access to secured locations
    • Monitored over 30-point CCTV feeds day and night to ensure site is secure
    • Used two way radio communication during emergencies to communicate with other personnel
    • Monitored AUGUS system to determine security breaches, dispatched patrol officers and escalated up chain of command
01/2015 to 06/2018 Security Officer Accenture Federal Services | City, STATE,
    • Secured premises and personnel by patrolling property, inspecting building equipment and access points
    • Greeted over 50 clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
    • Obtained help by calling for back-up via two way radio communication
    • Escalated incidents through chain of command and followed up with detailed written reports
    • Maintained daily logs and answered multi-line phone calls
    • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Expected in 08/2023 Associate of Applied Science | Cyber Operations And Warfare Northern Virginia Community College, Annandale, VA GPA:

Currently taking classes

Expected in 2012 Associate of Science | Computer And Information Sciences University of Yaounde I, Ngoa-ekele Yaounde, GPA:
Expected in 2009 Bachelor of Science | Accounting and Business Management University of Yaounde II, Yaounde - SOA, GPA:
  • SCRUM Master Accredited Certification
  • Security+ Certification
  • First Aid, CPR and AED safety Assistant
  • FEMA Leadership and Influence Course
  • Phenomenal Leadership Recognition
  • Professionalism and Ethics
  • Communication and Public Relation.

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Resume Overview

School Attended

  • Northern Virginia Community College
  • University of Yaounde I
  • University of Yaounde II

Job Titles Held:

  • Data Center Security Supervisor/Control Room Operator
  • Security Supervisor/Badging officer
  • Control Room Operator
  • Security Officer


  • Associate of Applied Science
  • Associate of Science
  • Bachelor of Science

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