Data Center Security Supervisor Control Room Operator resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Experienced Data center Security supervisor with quick instincts. Detail-oriented, innovative, and professional. Implement policies and action plans to guarantee success and optimal team performance. Have a passion for delighting customers, teamwork, and continuous improvement. The experience gathered along years of work has provided the capacity to be successful in diversified and stressful situation.
Skills
Customer Service
Report Writing
Collecting analyzing and utilizing data
Project management
SIM Ticketing System
Amazon Optics
Oracle Ticketing System
ServiceNow platform
Lenel System
AUGUS System
Slack/Chime
Microsoft office tools
Multitasking
Attention to detail
Amazon Leadership
Incident response management
Team Management
Safety and Security Procedures
Training and Development
Work History
08/2019 to CurrentData Center Security Supervisor/Control Room OperatorLafarge | Florence, CO,
Coordinate activities of contract guard force and interface with and assist in mobilizing vendors involved in system repairs and new security construction
Oversee individual security vendor deliverables, track service delivery and request corrective actions from vendors as needed
Foster working relationships to educate data center stakeholders on false alarm reductions
Extract metrics and observe improvements by looking at and analyzing data
Verify Data Center security programs are delivered to meet defined Amazon's and general security standards
Suggest strategies for improving electronic surveillance and access controls and draft reports and prepare presentations on status of physical security operations
Collaborate with managers in writing and implementing security processes and procedures
Serve as customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards
Manage on-site detection systems and alert proper respondents regarding discrepancies using two way radio communication while respecting service level agreement
Track and manage trouble tickets while following appropriate standards
06/2018 to 01/2020Security Supervisor/Badging officerVireo Health | Albany, NY,
Conducted background investigations for prospective employees.
Created and resolved wide range of trouble and access level tickets with Oracle and ServiceNow platforms
Printed, authenticated, added access levels and issued access badges to new employees using Lenel system administration and biometric tools
Created crystal reports for infosec team
Investigated incidents using Lenel system and follow-up with detail reports
Investigated and resolved customer complaints and followed up to ensure client satisfaction
Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
Responded to emergencies by accessing situation and making split second satisfactory decisions
Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
Worked in close collaboration with Account Managers and as link between management and personnel
Updated and modified post orders with management and trained officers on existing and modified post orders as per client request
Operated temperature screening equipment to screen employees before accessing facility during COVID19 pandemic
Compiled and documented information, prepared reports and notifications to offsite security directors
Provided leadership and direction personnel and new hires.
09/2018 to 12/2019Control Room OperatorAmazon Web Services | City, STATE,
Conducted foot patrols looking out for irregularities and escalated up chain of command followed by detailed reports
Monitored walk-through detectors and used handheld metal detectors to screen over 40 employees daily before granting access to secured locations
Monitored over 30-point CCTV feeds day and night to ensure site is secure
Used two way radio communication during emergencies to communicate with other personnel
Monitored AUGUS system to determine security breaches, dispatched patrol officers and escalated up chain of command
01/2015 to 06/2018Security OfficerAccenture Federal Services | City, STATE,
Secured premises and personnel by patrolling property, inspecting building equipment and access points
Greeted over 50 clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
Obtained help by calling for back-up via two way radio communication
Escalated incidents through chain of command and followed up with detailed written reports
Maintained daily logs and answered multi-line phone calls
Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Education
Expected in 08/2023Associate of Applied Science | Cyber Operations And WarfareNorthern Virginia Community College, Annandale, VAGPA:
Currently taking classes
Expected in 2012Associate of Science | Computer And Information SciencesUniversity of Yaounde I, Ngoa-ekele Yaounde, GPA:
Expected in 2009Bachelor of Science | Accounting and Business ManagementUniversity of Yaounde II, Yaounde - SOA, GPA:
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Resume Overview
School Attended
Northern Virginia Community College
University of Yaounde I
University of Yaounde II
Job Titles Held:
Data Center Security Supervisor/Control Room Operator