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data center security supervisor control room operator resume example with 5+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Data center Security supervisor with quick instincts. Actively manage onsite security operations; guards physical assets and very sensitive data. Implement policies and action plans to guarantee success and optimal team performance. The training received over the years provide the ability and skills to handle a wide variety of security issues both physically and technically.

Skills
  • Customer Service
  • CCTV Monitoring
  • Two-way Radio communication
  • SIM Ticketing System
  • Oracle Ticketing System
  • ServiceNow platform
  • Lenel System
  • AUGUS System
  • MS office
  • Multitasking
  • Attention to detail
  • Leadership
  • Emergency/ Incident Management
  • Security Team Management
  • Safety and Security Procedures
  • Security Training and Development
Work History
08/2020 to Current Data Center Security Supervisor/Control Room Operator Amentum | Riverside, CA,
  • Manage Lenel real time logs, investigate, analyze and escalate root cause of incidences to minimize damage while respecting service level agreement
  • Manage team of at least 6 security professionals and provide over 30 hours of continuous weekly training and coaching.
  • Monitoring intrusion detection systems and alert proper respondents regarding discrepancies using two way radio communication while respecting service level agreement
  • Track and manage trouble tickets while following appropriate standards
  • Manage incidents and emergencies by following standard operation procedures, providing directions and escalating up chain of command through phone calls, pong-page and trouble tickets
  • Conduct and manage security system audits and escalate issues using ticketing systems.
  • Manage payroll operations following policies and procedures
  • Provide excellent customer service to clients and visitors
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Inspected all plant activities on screens and computers to identify and troubleshoot any issues
06/2018 to 01/2020 Security Supervisor/Badging officer All Pro Security | Magna, UT,
  • Conducted background investigations for prospective employees.
  • Created and resolved wide range of trouble and access level tickets with Oracle and ServiceNow platforms
  • Printed, authenticated, added access levels and issued access badges to new employees using Lenel system administration and biometric tools
  • Created crystal reports for infosec team
  • Investigated incidents using Lenel system and follow-up with detail reports
  • Investigated and resolved customer complaints and followed up to ensure client satisfaction
  • Oversaw periodic safety inspections, patrol service and immediate response to all safety-security situations
  • Responded to emergencies by accessing situation and making split second satisfactory decisions
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
  • Worked in close collaboration with Account Managers and as link between management and personnel
  • Updated and modified post orders with management and trained officers on existing and modified post orders as per client request
  • Operated temperature screening equipment to screen employees before accessing facility during COVID19 pandemic
  • Compiled and documented information, prepared reports and notifications to offsite security directors
  • Provided leadership and direction personnel and new hires.
09/2018 to 12/2019 Control Room Operator Amazon Web Services | City, STATE,
  • Conducted foot patrols looking out for irregularities and escalated up chain of command followed by detailed reports
  • Monitored walk-through detectors and used handheld metal detectors to screen over 40 employees daily before granting access to secured locations
  • Monitored over 30-point CCTV feeds day and night to ensure site is secure
  • Used two way radio communication during emergencies to communicate with other personnel
  • Monitored AUGUS system to determine security breaches, dispatched patrol officers and escalated up chain of command
01/2015 to 06/2018 Security Officer Accenture Federal Services | City, STATE,
  • Secured premises and personnel by patrolling property, inspecting building equipment and access points
  • Greeted over 50 clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
  • Obtained help by calling for back-up via two way radio communication
  • Escalated incidents through chain of command and followed up with detailed written reports
  • Maintained daily logs and answered multi-line phone calls
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
Education
Expected in 08/2023 to to Associate of Applied Science | Cyber Operations And Warfare Northern Virginia Community College, Annandale, VA GPA:

Currently taking classes

Expected in 2012 to to Associate of Science | Computer And Information Sciences University of Yaounde I, Ngoa-ekele Yaounde, GPA:
Expected in 2009 to to Bachelor of Science | Accounting and Business Management University of Yaounde II, Yaounde - SOA, GPA:
Certifications
  • First Aid, CPR and AED safety Assistant
  • PC Hardware and Software.
  • FEMA Leadership and Influence Course
  • Phenomenal Leadership Recognition
  • Professionalism and Ethics
  • Communication and Public Relation.
  • Cyber Security Awareness.
  • Security+ Certification

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Resume Overview

School Attended

  • Northern Virginia Community College
  • University of Yaounde I
  • University of Yaounde II

Job Titles Held:

  • Data Center Security Supervisor/Control Room Operator
  • Security Supervisor/Badging officer
  • Control Room Operator
  • Security Officer

Degrees

  • Associate of Applied Science
  • Associate of Science
  • Bachelor of Science

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