LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Data Center Operations Team Lead
Please provide a type of job or location to search!
SEARCH

Data Center Operations Team Lead Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
DATA CENTER OPERATIONS TEAM LEAD
Summary
  • A dedicated Team Lead for Data Center Operations
  • Dedicated and well-versed in analyzing and mitigating risk and finding cost-effective solutions. Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines
  • A team player and able to lead and motivate team members
  • Have good analytical and problem solving skills
  • Able to resolve complex issues on both PC and Windows based platforms with19years experience in handling IT landings/projects, troubleshooting, setup and service requests.


Summary of Skills
  • Microsoft Office expert
  • Windows XP/Vista/Windows 7
  • Microsoft Certified Professional (MCP) 2002, 2012
  • Troubleshooting proficiency
  • Patient and diligent
  • ITIL v3 Foundation
  • Project tracking
  • Budgeting and resource management
  • Decisive
  • Leadership
  • Strong communication skills
  • Continuous Improvement
  • Windows Server 2003/2008
  • Windows 7,8
  • ServiceDesk
  • Microsoft Lync
  • ISA/Forefront UAG
  • Windows XP/Vista
  • Microsoft Office proficiency
  • Excellent problem solver
  • Responsible and reliable
  • Windows Server
  • VMware
  • Troubleshooting proficiency
  • Proficient in AVG, Printers, PC Security systems
  • Strong analytical skills
  • Technical help desk experience
  • ​Patch management


Achievements
  • Exceeded monthly goals by successfully handling more than 30 incident tickets per week.
  • ​Promoted to Data Center Operations Team Lead
  • Multiple technical awards for work performance.
  • Performed root cause analysis to identify system errors and improve accuracy by 20%.
  • Received award for customer service recognition and ability to work well with the other team members.
​​
Experience
Data Center Operations Team LeadMay 2015 to Current
Air Products & Chemicals - Kuala Lumpur, Selangor
  • Lead a cross-functional team of 2 Service Availability Managers and 6 Data Center analyst to ensure issues are resolved in a timely manner within SLA and escalation to support teams are contacted with resolutions.
  • Implement process improvements and drive automation efforts
  • Establish Subject Matter Experts and training plans
  • Lead Data Center Operations project landings, transitions and making sure that all data center operations analyst & service availability managers are trained to support before landings go live.
  • Set individual goals and performance objective, career progress,  training/coaching for all team members to be fully competent on their jobs.
  • Conduct performance appraisal for all team members
  • Involve in maintaining cost reduction , budget expenditure and operational costs for the team
Senior Technical SpecialistMay 2011 to Apr 2016
Air Products & Chemicals - Kuala Lumpur, Selangor
  • Provided thorough support and problem resolution Air Products internal clients globally which include 2 & 3rd level technical support.
  • Troubleshoot boot up, desktop, and connectivity issues for the MS Windows environment including Win2000, Windows XP, Vista, Windows 7, and Server 2008 in the virtual environment, under the Air Products customized Standard Desktop loads, including slow response, errors, blue screens, Security, Internet/Intranet, webcast and office applications.
  • ​Team problem manager to review problem records, approval, workaround and root cause analysis
GI-D Operations Client Tech Lead - Shell AccountJul 2008 to Apr 2011
Hewlett Packard - Kuala Lumpur, Selangor
  • Provide 3rd level technical support to Shell clients global.
  • Assist lower level IT Analysts with non-documented issues and incident escalations
  • Provide basic high-level troubleshooting by verbal instruction or taking ownership of the issue.
  • Involved in storage project's  moving & migrate user profiles across to new platform involving change management, planning and implementation.
  • Perform script testing for scripts to be deployed globally.
  • Work with Microsoft to resolve issues.
  • Provide technical training to new recruits
GI-D Ops Client engineerNov 2004 to Jun 2008
Shell IT International - Cyberjaya, Selangor
  • Provide 3rd level technical support to Shell clients global.
  • Assist lower level IT Analysts with non-documented issues and incident escalations.
  • Provide basic to high-level troubleshooting
  • Managing testing lab resources & devices.
  • Resolve situation problems and performing duties as a pager holder engineer.
  • Diagnose & troubleshoot client desktop related problems.
  • Problem management manager for team involvement in Global crisis situations.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Air Products & Chemicals
  • Hewlett Packard
  • Shell IT International

Job Titles Held:

  • Data Center Operations Team Lead
  • Senior Technical Specialist
  • GI-D Operations Client Tech Lead - Shell Account
  • GI-D Ops Client engineer

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Data-Center-Project-Manager---Team-Lead-resume-sample

Data Center Project Manager - Team Lead

Cisco Systems

Brooklyn, New York

Data-Center-Operations-Manager-resume-sample

Data Center Operations Manager

Jones Lang LaSalle

Mesa, Arizona

Data-Center-Lead-resume-sample

Data Center Lead

, Arizona

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.