Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Merchandising and Display
Data Entry
Payment Processing
Order Fulfillment
Quality and Defect Control
Stocking and Replenishing
Cleaning and Sanitizing
Warehouse Coordination and Support
Productivity and Time Management
Verbal and Written Communication
Attention to Detail
Safety Procedures
Motivated Team Player
Merchandise Retrieval and Distribution
Reliable and Responsible
Stockroom Maintenance
Customer Service
Strong Attention to Detail
Product Tagging and Categorization
Customer-Oriented
Stock Management
Heavy Lifting
Critical Thinking
Decision Making
Merchandise Inspection
Shipping and Receiving
Honesty and Integrity
Team Coordination
Equipment Operation and Monitoring
Friendly and Enthusiastic
Active Listening
Shipping Procedures
Customer-Oriented Mindset
Goal Setting and Prioritization
Organizational Skills
Forklift Operation
Staff Training
Problem Solving
Adaptable and Flexible
Quick Learner
Work History
01/2021 to Current
Dairy Stock ClerkAmeripride Services, Inc. – Canton, NC,
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Maintained effective team member communication.
Answered customer questions and provided detailed product information.
Greeted customers and directed to requested products.
Conducted inventory and restocked items throughout day.
Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Checked and pulled defective or expired products from shelves.
Organized warehouse and stockroom areas using forklift and pallet jacks.
Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
Immediately addressed problems with customers to promote speedy resolution.
Identified customers' needs and provided information on appropriate products in effort to promote cross-selling.
Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
Boosted revenues by upselling and cross-selling products to new and established customers.
Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Displayed products properly at customer sites and according to company specifications and policies.
Represented wide range of products and brands.
Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Processed payments, made change and provided receipts.
Navigated every week in a box vehicle to deliver product to customers.
05/2010 to 01/2019
Warehouse PickerPublix Distribution Center – City, STATE,
Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Wrapped pallets in shrink wrap prior to loading.
Recorded information, shortages and discrepancies to keep records current and accurate.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Picked and packed order items.
Followed orders precisely for correct items, sizes and quantities.
Kept work areas neat, clean and free from debris.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Reviewed order slips, picked products and staged merchandize to be shipped.
10/2008 to 09/2012
Cooler/Freezer ManagerUnited Natural Foods, UNFI – City, STATE,
Trained team members in successful strategies to meet operational and sales targets.
Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
Educated staff on strategies for handling difficult customers and challenging situations.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Submitted reports to senior management to aid in business decision-making and planning.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Developed, implemented and enhanced employee targets and operational policies to promote productivity and strengthen team performance.
Education
Expected in 05/2001 to to
High School Diploma: Riverview High School - Sarasota, FL GPA:
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