Dairy Frozen Food Stocker resume example with 2 years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Just recently, I was working quite hard as a dairy/frozen food associate, skilled in managing stock, merchandising products, detailing a wide array of aisles and shelves, and performing temperature logs. For my weight and build, I can lift surprisingly heavy items and partake in regular physical activity, so my stamina doesn't drain easily-I can go long periods of time without the need for a fifteen minute break. I'm quite fluent in assisting customers, multitasking and handling high-volume work, but am also even better well-versed in secluded environments like backrooms and warehouses in which series of tasks are given out to me to perform within a certain time frame. I speak a small bit of Spanish and a smaller bit of French, so that can sometimes come in handy. I would say that I'm quite prompt at addressing any inquiry with my customers to the best of my ability, and if I can't help them, I try to take them to somebody who can. By default, I enjoy putting a smile on my customer's face and have genuinely felt bad for not giving the best of my performance to my customer when warranted.

Besides working at Winn Dixie, I worked at Hannaford Super Market and Pharmacy for a solid year before having to leave for college in a distant location. At Hannaford, I truly believe I went above and beyond with my performance as a cart pusher, bagger, and stock associate because I was met with appropriate recognition for my work from my higher ups and treated very well during my stay there. I was always keenly aware of how many carts where in by the main entrance and would calculate how many groups of each cart type I would need to keep up with the flow of customers and eventually fill the main entrance's garage area for closing. I removed trash from carts, sanitized them down during the pandemic, and lined them up against the building every Monday evening for a janitorial spray down, and if I was the only person for the job, then that was that. In no time, I became an expert cart pusher. As a bagger, I was a bit slow at first, but tried developing systems and strategies to bag more quickly and effectively. I will mention here and now that It has been quite some time since I've bagged anything. Bagging was more of a position in which the relationship between customer and employee was important, to elaborate, I would always try to adapt my character to that of the customer I was serving, whether that be somebody who may have not been happy with their shopping experience, somebody who just needed to be in and out of the store quickly or maybe needed loading assistance, or those of which who really savored their shopping experience with us and were trying to spark up conversation with the cashiers and baggers. Bagging wasn't exactly my strong suit, but for the time I spent doing it, I knew I was doing more right than wrong.

To summarize, I believe I'm quite a hard worker, have strong work ethic and integrity, a few different skills to offer, try to provide quality and resolving customer service, can be very detailed oriented when needed, and have over time, developed the skill to manage my time and self-coordination more effectively.

  • Building Customer Loyalty
  • Building Customer Relationships and Loyalty
  • Available Nights, Weekends and Holidays
  • Ability to Lift 40 Pounds
  • Store Policies and Procedures
  • Stocking and Replenishing
  • Health Code Standards
  • Safety and Cleanliness Standards
  • Locating Merchandise
  • Strong Communication and Interpersonal Skills
  • Merchandise Receiving and Handling
  • Engaging with Diverse Customers
  • Stockroom Maintenance
  • Excellent Written and Verbal Communication
  • Energy and Physical Stamina
  • Pallet Jacks
  • Bagging and Packaging
  • Surface Work
  • Inquiry Response
  • Case Coordination
  • Creative Solutions
  • Bagging Items
  • Zoning and Stocking
  • Assessing Customer Needs
  • Safety Measures
  • Team Cooperation
  • Merchandising and Display
  • Teamwork Skills
  • Item Scanning
  • Spill Management
  • Stockroom Organizing
  • Organization and Categorization
  • Operational Efficiency
  • Goal-Driven
Work History
06/2022 to 08/2022 Dairy/Frozen Food Stocker Ace Hardware | Worcester, MA,
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Stayed current on available products, store promotions and customer service policies to better serve shoppers.
  • Kept work areas neat, clean and free from debris.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Followed orders precisely for correct items, sizes and quantities.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Moved cardboard, plastic ties and other debris from unboxing to trash.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Stocked designated items on shelves, end caps and displays.
  • Interacted with guests in friendly and knowledgeable way.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Safely and securely loaded items to prevent damage during transport.
  • Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
  • Stocked shelves to match planogram images and instructions.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Moved and lifted heavy loads of merchandise using [Type] equipment.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Manually transported warehouse materials weighing up to [Number] pounds and maintained stamina while standing, sitting, bending and walking for extended periods of time.
  • Greeted store customers and discussed needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Recorded daily activities for inventory control.
  • Addressed customer complaints and requests by resolution or escalation.
  • Maintained productivity and accuracy while continuously lifting and unpacking over [Number] pounds of [Type] packages.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Assessed shelves in [Type] department to determine which items to replenish or reorder.
  • Pre-assembled containers to be easily selected by packing associates.
  • Hauled [Type] items from stock, using [Type] equipment and placed on correct store shelves.
  • Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
07/2020 to 08/2021 Bagger/Cart Pusher/Stock Associate Hannaford Supermarket & Pharmacy | City, STATE,
  • Communicated with cashiers and customers to learn about bagging needs.
  • Maintained customer satisfaction by assisting with carrying out goods.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Assisted with maintaining clean and organized store appearance.
  • Assisted customers by escorting and placing grocery bags in vehicles.
  • Bagged customer purchases while paying mind to industry best practices.
  • Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
  • Greeted guests entering and exiting store to foster customer satisfaction.
  • Supported team members and management by going above and beyond to meet goals.
  • Answered customer inquiries and provided product guidance.
  • Trained new employees on warehouse protocols and answered task-related inquiries to help with job role adjustment.
  • Returned unwanted merchandise and retrieved specially requested products.
  • Demonstrated excellent product and store setup knowledge.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Illustrated excellent commitment and strong work ethic with consistent attendance.
  • Smoothed check out process by replenishing bag supply and retrieving carts.
  • Conducted price checks to verify prices of products without proper pricing signage.
  • Maintained superior store cleanliness, organization and sanitation by performing various light janitorial duties.
  • Provided support to customers in shifting purchases from carts to cars to maintain customer satisfaction.
  • Served as point of contact between customers and store associates or management.
  • Maintained availability of grocery carts by monitoring cart corrals.
  • Immediately cleaned all spills on sidewalks and floors to prevent customer and employee injury.
  • Assisted with backroom duties by unloading deliveries and stocking shelves.
  • Maintained inventory of grocery carts at necessary levels by monitoring cart corrals and parking lot storage areas.
  • Stocked shelves and displays [Number] days per week to maintain active inventory.
08/2019 to 05/2020 Cashier/Sales Associate Michaels Arts And Crafts | City, STATE,
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Delivered consistently accurate orders, special requests and menu alterations.
  • Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Maintained presentable customer areas with diligent cleaning and proactive recovery management.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Operated POS terminals and cash drawer balancing.
  • Processed credit card and debit payments via [Type] systems, providing accurate charges and credits.
Expected in 06/2025 Bachelor of Arts | Animation Montserrat College of Art, Beverly, MA GPA:

I'll be receiving a Bachelor's degree in Fine Arts, provided I continue my education for the whole four years.

Expected in 06/2021 High School Diploma | Lebanon High School, Lebanon, NH GPA:

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Resume Overview

School Attended

  • Montserrat College of Art
  • Lebanon High School

Job Titles Held:

  • Dairy/Frozen Food Stocker
  • Bagger/Cart Pusher/Stock Associate
  • Cashier/Sales Associate


  • Bachelor of Arts
  • High School Diploma

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