Energetic management professional versed in business management, finance, operations, and sales. Emphasizes process improvement to increase profits and customer satisfaction. Also, highly skilled in exceeding sales goals and company expectations by expanding client base and maintaining high standards of customer service. Extremely knowledgeable in project management related to the paint, coatings, and construction industry.
Superior Communication Skills
Effective Team Player
Excellent Organizational Skills
Dependable and Reliable
Proven Sales Track Record
Prospecting and Cold Calling
Staff Training and Development
Strong Interpersonal Skills
Exceptional Customer Service Skills
THE SHERWIN WILLIAMS COMPANYKnoxville, TNDaily managementSales Representative Exceeded targeted sales goals by 20 to 30% 4 out of 6 full years in this position. Organized joint sales calls with current customers and outside vendors Scheduled and attended at least 40 appointments per week. Used networking opportunities to create successful, on-going business relationships. Answered customers' questions regarding products, prices and availability. 09/2002 to 09/2010 Handled four of the largest volume accounts in the district while managing up to 350 other accounts. Estimated and quoted prices, credit and contract terms, warranties and delivery dates. Negotiated details of contracts and payments and prepared sales contracts and order forms. Responsible for business to business sales in all coatings market segments. Contributing member of the Apartment Association of Greater Knoxville and the Homebuilders Association of Greater Knoxville. Developed annual territory business plan. THE SHERWIN WILLIAMS COMPANY Knoxville, TN Store Manager Developed and managed annual operating budget and business plan. Managed staff of up to 7 employees.
THE SHERWIN WILLIAMS COMPANYKnoxville, TNContributing memberOperations Manager-Commercial Branch 03/2001 to 09/2002 Reviewed new customer orders and requests and manually entered data into a centralized database. Oversaw scheduling for the day-to-day activities of 8 store employees. Produced bills of lading and updated shipment status information. Oversaw the organizing and product storage in warehouse areas. Built and maintained effective accounts receivable and cash flow monitoring systems. Identified inefficiencies and made recommendations for process improvements. THE SHERWIN WILLIAMS COMPANY Maryville, TN
THE SHERWIN WILLIAMS COMPANYElizabethton, TNStore ManagerAssistant Store Manager Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. 03/2000 to 09/2000 Directed and supervised employees engaged in sales, inventory-taking and reconciling cash-receipts.
East Tennessee State UniversityJohnson City, TN, USASSOCIATE OF SCIENCE: CRIMINAL JUSTICEASSOCIATE OF SCIENCE: CRIMINAL JUSTICE East Tennessee State University, Johnson City, TN, USA Attended Full-Time from January 1996 to May 1999. Major in Criminal Justice with a minor in Accounting. Coursework in Business Management.
Science Hill High SchoolJohnson City, TN, USHIGH SCHOOL DIPLOMA: GENERAL COURSEWORKHIGH SCHOOL DIPLOMA: GENERAL COURSEWORK Science Hill High School, Johnson City, TN Graduated June 1995, 3.2GPA
Sales Rep of the Year Award for the Knoxville District 3 out of 6 years. Earned Company Master's Club Award in 2004 as Sales Representative
Earned Regional and National Production Manager of the Year Award in 2011 for CertaPro Painters of Knoxville. Nominated for both awards again in 2012
Superior communication skills Effective team player Superior organization skills Dependable and reliable Proven sales track record Prospecting and cold calling
Staff training and development Resolution-oriented
Have recruited, hired, coached, and trained numerous Sales Representatives and Store Managers within The Sherwin-Williams Company
Former Marine that is highly motivated and driven to succeed in all endeavors
Service and Production Manager
MARINE CORPS MarinesCorporalUNITED STATES MARINE CORPS RESERVE: 1995 to 2000- Rank-Corporal, Lima Company, 3rd Battalion, 24th Marines, Ground Infantry Company-Johnson City, TN
UNITED STATES MARINE CORPS RESERVE: 1995 to 2000- Rank-Corporal
Lima Company, 3rd Battalion, 24th Marines, Ground Infantry Company-Johnson City, TN
Sales Rep of the Year Award for the Knoxville District 3 out of 6 years. Earned Company Master's Club Award in as Sales Representative Contributing member of the Apartment Association of Greater Knoxville and the Homebuilders Association of Greater Knoxville
Sales, Credit, Process Improvements, Scheduling, Budget, Business Plan, Customer Service, Receptionist, Retail Sales, Accounting, Associate, Business Management, Accounts In, B2b, Business Sales, Business To Business, Clients, Coatings, Contracts, Networking, Painting, Payments, Prepared Sales, Sales Goals, Sales In, Sales Representative, Territory, Cash, Database, Training, Accounts Receivable, Bills Of Lading, Increased Sales, Operations, Operations Manager, Sales And, Administrative Tasks, Customer Inquiries, Greeting, In Sales, Increase, Inventory, Reconciling, Sales Floor, Satisfaction, Store Sales, The Sales, And Sales, As Sales, Award, Cold Calling, Energetic, Finance, Multi-tasker, Numerous Sales, Organization Skills, Process Improvement, Project Management, Prospecting, Sales Rep, Sales Representatives, Self Motivated, Staff Training, Team Player