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Cyber Transport Technician Resume Example

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CYBER TRANSPORT TECHNICIAN
Professional Summary

Well organized , self motivated, results-driven information technology professional with exposure to a diversity of IT technical fields. Great work ethic, with the ability to manage multiple projects simultaneously, with over 10 years of experience supporting users at all levels of the organization in IT-related subjects. Strong emphasis in supervision, management, and technical application in information management, knowledge management, information assurance, customer and desktop support. Participative leadership and management style, encouraging collaboration toward the common goal as well as maintaining a Top Secret Security Clearance.

Work History
Department Of Defense JBSA Lackland - Cyber Transport Technician City , STATE04/2019 - 11/2019

Duties: Configures, installs, repairs, troubleshoots and maintains Brocade and Juniper network LAN/WAN hardware including routers, switches, and wireless networking equipment for more than 30.000 network devices for the Department of Defense Joint Base San Antonio. Monitors the network with the United States Air Force Information Technology standards. Responsible for preparing reports for the leadership that reflect network and hardware equipment failures. Configures tests, and installs Cisco switches and routers. Verifies that all Cisco IOS is current prior to deploying switches to production network. Resolves network and telephone outages. Updates network and voice trouble tickets in Remedy. Configures and install client software to include operating systems, VOIP telephones, and specified software applications. Programs, installs, and troubleshoots VOIP, Single line, and Programmable Phone sets for voice communication using the Cisco Call Manager, CS2100, CICM, and AS5300 telephone switches for plus voice systems. Responsible for assembling personnel workstations, to include printers and NIPR connectivity. Performs System Administrator duties such as creating group and user permissions to approved users via Active Directory. Tests and manages software installations, enabling customers to perform their jobs with no interruptions. Responsible for the installation, configuration, and update of Linux machines

Department Of Veteran Affairs San Diego - Veteran Service RepresentativeCity , STATE07/2018 - 03/2019

Administers, supervises, and performs quasi-legal work involved in developing, examining, adjusting, reconsidering, or authorizing the settlement of claims filed by veterans, their dependents and beneficiaries, regarding disability compensation, disability pension, death pension, and death compensation. Assist veterans and their dependents in securing benefits. Performs field office work and itinerant service for an assigned geographic area.

United States Army - Electromagnetic Spectrum Manager/IT SpecialistCity , STATE06/2004 - 04/2018

· Managed the acquisition, distribution, and monitoring of 145 frequencies, satellite airtime, and network

communications resources valued at $639,782 dollars.

· Utilized complex ACAS software tools to requisition 1,523 hours of airtime for the entire organization's WIN-T tactical network assemblages valued at $20,000,000.

· Managed the acquisition, distribution and monitoring of 145 frequencies, satellite airtime, and network communication resources valued at $639, 782 with zero incidents.

· Skillfully trained over 713 Soldiers and civilians on the Joint Management Officer's Course.

·Spearheaded a Pearson Vue testing Center that resulted in over 1000 Soldiers testing and obtaining A+, Network +, and Security + certifications.

·Processed over 300 helpdesk trouble tickets and implemented the use of remote desktop for over 200 computers over 11 months;resulting in the diminution of manpower needed to run helpdesk operations

Training

Job Related Training

05/11 Security Plus Certification, CompTIA

06/13 Battle Field Spectrum Manager, USA Signal School

10/12 Equal Opportunity Leaders Course, Schofield Barracks Hawaii EO School 11/09 Advanced Leaders Course, United States Army Signal Center and Fort Gordon 03/08 Basic Leaders Course, NCOA Academy Fort Hood Texas

7/15 Lean Sigma Six Green Belt, Six-Sigma Institute

Skills

HW/SW Installation & Configuration

Information & Systems Security

Technology Upgrade Projects

System Performance Monitoring

ACAS Army Centralized ASR System request

In-depth Troubleshooting & Analysis

Team & User training/Mentoring

Process & Efficiency Improvements

Interpersonal Communication Skills

Command Post Node (CPN)

JIST (Joint Integrated SATCOM TOOL)

Education
02/2018Columbia Southern UniversityCity, StateBachelor of Science: Information Technology
04/2012Columbia Southern UniversityCity, StateAssociate of Arts: General Studies
Certifications

CompTIA Security+

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Resume Overview

School Attended

  • Columbia Southern University

Job Titles Held:

  • Cyber Transport Technician
  • Veteran Service Representative
  • Electromagnetic Spectrum Manager/IT Specialist

Degrees

  • Bachelor of Science : Information Technology
    Associate of Arts : General Studies

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