Well organized , self motivated, results-driven information technology professional with exposure to a diversity of IT technical fields. Great work ethic, with the ability to manage multiple projects simultaneously, with over 10 years of experience supporting users at all levels of the organization in IT-related subjects. Strong emphasis in supervision, management, and technical application in information management, knowledge management, information assurance, customer and desktop support. Participative leadership and management style, encouraging collaboration toward the common goal as well as maintaining a Top Secret Security Clearance.
Duties: Configures, installs, repairs, troubleshoots and maintains Brocade and Juniper network LAN/WAN hardware including routers, switches, and wireless networking equipment for more than 30.000 network devices for the Department of Defense Joint Base San Antonio. Monitors the network with the United States Air Force Information Technology standards. Responsible for preparing reports for the leadership that reflect network and hardware equipment failures. Configures tests, and installs Cisco switches and routers. Verifies that all Cisco IOS is current prior to deploying switches to production network. Resolves network and telephone outages. Updates network and voice trouble tickets in Remedy. Configures and install client software to include operating systems, VOIP telephones, and specified software applications. Programs, installs, and troubleshoots VOIP, Single line, and Programmable Phone sets for voice communication using the Cisco Call Manager, CS2100, CICM, and AS5300 telephone switches for plus voice systems. Responsible for assembling personnel workstations, to include printers and NIPR connectivity. Performs System Administrator duties such as creating group and user permissions to approved users via Active Directory. Tests and manages software installations, enabling customers to perform their jobs with no interruptions. Responsible for the installation, configuration, and update of Linux machines
Administers, supervises, and performs quasi-legal work involved in developing, examining, adjusting, reconsidering, or authorizing the settlement of claims filed by veterans, their dependents and beneficiaries, regarding disability compensation, disability pension, death pension, and death compensation. Assist veterans and their dependents in securing benefits. Performs field office work and itinerant service for an assigned geographic area.
· Managed the acquisition, distribution, and monitoring of 145 frequencies, satellite airtime, and network
communications resources valued at $639,782 dollars.
· Utilized complex ACAS software tools to requisition 1,523 hours of airtime for the entire organization's WIN-T tactical network assemblages valued at $20,000,000.
· Managed the acquisition, distribution and monitoring of 145 frequencies, satellite airtime, and network communication resources valued at $639, 782 with zero incidents.
· Skillfully trained over 713 Soldiers and civilians on the Joint Management Officer's Course.
·Spearheaded a Pearson Vue testing Center that resulted in over 1000 Soldiers testing and obtaining A+, Network +, and Security + certifications.
·Processed over 300 helpdesk trouble tickets and implemented the use of remote desktop for over 200 computers over 11 months;resulting in the diminution of manpower needed to run helpdesk operations
Job Related Training
05/11 Security Plus Certification, CompTIA
06/13 Battle Field Spectrum Manager, USA Signal School
10/12 Equal Opportunity Leaders Course, Schofield Barracks Hawaii EO School 11/09 Advanced Leaders Course, United States Army Signal Center and Fort Gordon 03/08 Basic Leaders Course, NCOA Academy Fort Hood Texas
7/15 Lean Sigma Six Green Belt, Six-Sigma Institute
HW/SW Installation & Configuration
Information & Systems Security
Technology Upgrade Projects
System Performance Monitoring
ACAS Army Centralized ASR System request
In-depth Troubleshooting & Analysis
Team & User training/Mentoring
Process & Efficiency Improvements
Interpersonal Communication Skills
Command Post Node (CPN)
JIST (Joint Integrated SATCOM TOOL)
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