Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Reliable web Cutter well-versed in operating and maintaining diverse equipment. Excellent safety awareness and technical skills illustrated over 8+-year career.

Dedicated Web or guillotine Cutter with a 8+-year record of success in manufacturing environments. Offering a quality-driven and diligent approach, along with superior written, oral and training abilities.

Experienced web Cutter dedicated to team and business success and willing to take on any task. Proficient in lithographypress, cutting machines and forklift. Looking to take expertise and 8++ years in the field to a long-term position with room for advancement.

Enthusiastic operator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of machines and manufacturing and training in fastpaced productiondriven roles. Motivated to learn, grow and excel in operationprocesses.

Operator with over 8 years of successful experience in cutting and printing. Recognized consistently for performance excellence and contributions to success in operation industry. Strengths in High quality standards and productivity backed by training in Machineoperations.

Experienced operator with over 8 years of experience in manufacturing. Excellent reputation for resolving problems and improving customer satisfaction.

  • Lift 80+ pounds frequently
  • Housekeeping requirements
  • Safe equipment operation
  • Blade sharpening
  • Type software proficiency
  • Cultural awareness
  • Supervision
  • Interpersonal Communication
  • Written Communication
  • Project Management
  • Customer Service
  • Planning and Coordination
  • Teambuilding
  • Collaboration
  • Analytical skills
  • Computer skills
  • Excellent work ethic
  • Verbal and written communication
  • Reading comprehension
  • Good listening skills
  • Assembly and Production
  • Machine Operation
  • Quality Assurance Controls
  • Machinery Operations
  • Power and Hand Tools
  • Assembly Procedures
  • Equipment monitoring
  • Operations support
  • Safety and compliance
  • Equipment operation
  • Logistics
  • Materials management
  • Supply chain distribution
  • Manufacturing
  • Work order review
  • Assembly protocols
  • Machinery operation
  • Machine Calibration
  • Worksite safety
  • Material loading and unloading
  • Forklift Operation
  • Production deadline management
  • OSHA guidelines
Work History
07/2015 to 08/2020
Cutting Machine Operator Graphic Packaging Lancaster, TX,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Kept work areas organized, clean and free of safety hazards.
  • Assisted with shipping and receiving to maintain efficient flow of materials and finished goods.
  • Used machinery with standardized approach to maximize quality of cuts.
  • Completed manual and visual inspections of glass pieces and final products.
  • Operated cutters, forklifts and hand tools to manage production needs.
  • Operated cutting machine according to all safety protocols.
  • Kept equipment clean and maintained in order to meet requirements.
  • Stood for long hours, frequently reached or bent and lifted up to Number pounds regularly to carry out daily tasks.
  • Change Die and cylinder per set schedule to prevent quality decay, and setup machines to the new item according to production needs.
01/2013 to 07/2015
Customer Service Representative First Transit Delran, NJ,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered constant flow of customer calls with up to Number calls in queue per minute.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Responded to customer requests for products, services and company information.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Educated customers on promotions to enhance sales.
  • Regularly exceeded daily sales and product add-on quotas.
  • Leveraged sales expertise to promote Product or Service and capitalize on upsell opportunities.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
01/2010 to 01/2013
KBA Feeder Operator National Print Group City, STATE,
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for Type operations.
  • Supported management decision-making by compiling operational and production data into daily logs.
  • Fabricated new and repaired defective Type components, using Tool and Tool.
  • Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
  • Balanced power production, operating costs and safety concerns through continuous system regulation.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties.
  • Facilitated manufacture of Type products by installing, maintaining, and repairing Type machine or Type equipment.
  • Completed work according to schedule and helped struggling team members.
  • Operated Type equipment safely and efficiently with team of Number employees.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Assessed materials, parts and final products for quality, and removed defects.
  • Closely inspected parts for cleanliness and freedom from contaminants.
  • Prevented personnel injuries during plant maintenance by practicing diligent lockout-tagout processes.
  • Extended life of equipment and maintained consistent performance with regular cleaning, lubrication and basic maintenance.
  • Monitored daily operations and made adjustments to production line where necessary.
  • Verified documentation and work order requirements.
  • Prepared non-compliance reports to document anomalies in production process.
  • Monitored quality of incoming materials and completed in-process quality inspections.
  • Performed changeovers for specified machinery and retooled specifications for change in product.
  • Assisted technicians in machine handling and set up.
  • Changed out tools and dyes to complete various tasks.
  • Packaged and moved completed products.
  • Diagnosed problem areas and implemented repairs to Type equipment.
  • Identified areas for improvement in efficiency and cost savings and made recommendations to shift lead.
  • Performed maintenance tasks and adjustments to preserve production efficiency.
  • Loaded and operated assigned Type machines to produce Product.
Expected in 02/2008
GED: High School Equivalency Diploma
Chattanooga State Community College - Chattanooga, TN

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School Attended

  • Chattanooga State Community College

Job Titles Held:

  • Cutting Machine Operator
  • Customer Service Representative
  • KBA Feeder Operator


  • GED

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