Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Quality-oriented professional with 8.5+ years of experience and a proven knowledge of customer communications and conflict resolution. Aiming to leverage my skills. Ability to solve problems and deal with a variety of situations. Good organization skills with attention to detail. Great business communication skills. Positive Energy, Ability to learn quickly, Collaborate well with others

Great Analytical skills, Strong time management & organizational skills & experience with variety of personalities and backgrounds in the workplace

  • Organizational Skills
  • Data Management
  • Reliable & Trustworthy
  • Team Management
  • Computer Skills
  • Microsoft Office
  • Basic Math
  • Good Work Ethic
  • Relationship Building
  • Customer Service
  • People Skills
  • Active Listening
  • Problem Resolution
  • Friendly, Positive Attitude
  • Critical Thinking
  • Team Building
11/2021 to Current Customs Trade Agent Fedex | Mechanicsburg, PA,
  • Provide impeccable customer service
  • Obtain correct classification of goods for customs release from database, SOP's, tariff book, internet or customs.
  • Data entry and processing of various import related documentation for submission to US Customs and may handle limited PGA's (participating Government Agencies)
  • Maintain and keep current all shipment documentation in compliance with all record keeping requirements.
  • Adhere to all international importing regulations.
  • Work closely with other internal staff and departments to deliver high level of service to customers.
  • Process agency brokerage shipments.
  • Ensure all government and organizational policies are followed.
09/2017 to 11/2021 Senior Customer Service Agent Menzies Aviation | Tucson, AZ,
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Implemented company processes to effectively resolve customer ser
  • Provides accurate information and assistance to customers, which includes responding to inquiries, problem-resolution and selling of company services. Performs administrative support functions necessary for efficient station operations. vice issues.
  • Escalated issues to correct individuals when typical procedures did not achieve resolution.
  • Attended training sessions to grow knowledge of company products and services.
  • Located products through extensive researching and arranged for drop shipments for items located at different facilities.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Ability to operate computer terminal. Ability to lift 50 Lbs. Ability to maneuver packages of any weight above 50 lbs. With appropriate equipment, and/or assistance from another person. Good human relations and communications skills.
03/2017 to 08/2017 Financial Loan Advisor Mfa Oil | Paragould, AR,
  • A VIS processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays
  • Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls
  • Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and
  • Store Manager direction
  • Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank
  • Assist with management of the store in the Store Manager's absence
02/2012 to 11/2016 Assistant Manager Dollar General Market | City, STATE,
  • Ensures store meets or exceeds in-stock targets through the execution of the stores 7 Day Workflow Plan as it relates to stocking standards and (Find –Fill – Fix) procedures
  • Ensures the efficient staging, stocking and storage of merchandise.
  • Ensures that Tote Inventory Management processes are followed.
  • Ensures that damaged and overstocked merchandise is marked down appropriately.
  • Minimizes damages and markdowns, ensure accurate scanning and paperwork, and follow inventory control procedures to maintain accurate inventory levels.
  • Ensures adherence to stated company security practices and cash control procedures when supervising operations in Store Manager’s absence.
  • Ensures customers’ needs and requests are routinely addressed in an efficient and timely manner. Maintains daily contact with customers to understand merchandise expectations and desires.
  • Takes a lead role in receipt and handling of new merchandise. Ensures sales shelf preparation and organization of staging areas for new deliveries. Directs and assists associates with unloading trucks. Directs new merchandise according to plan. Efficiently utilizes storeroom square footage to stock reserve inventory. Ensures proper rotation of perishable food items.
  • Follows all prescribed and outlined cash handling procedures. Authorizes and signs for refunds and overrides. Counts register. Deposits money in bank. Assists with financial integrity of the store through strict cash accountability, key control compliance, and adherence to company security practices and cash control procedures.
  • Conducts safety meetings; helps to maintain a clean, well-organized store and facilitates a safe and secure working and shopping environment. Assists in ensuring that all equipment is functional and maintained to a required level of safety and sanitation.
  • Follows company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications. Assists Store Manager in ensuring employee compliance. Completes all paperwork and documentation according to guidelines and deadlines.
Education and Training
Expected in 05/2006 Associate | Arts Itawamba Community College, Fulton, MS GPA:
Additional Information
  • Excellent Planning Skills
  • Great Communication and Interpersonal skills
  • Leadership and management
  • Active listener and Problem-Solving

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Resume Overview

School Attended

  • Itawamba Community College

Job Titles Held:

  • Customs Trade Agent
  • Senior Customer Service Agent
  • Financial Loan Advisor
  • Assistant Manager


  • Associate

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