customs services customer account manager resume example with 17+ years of experience
Customs Services Customer Account Manager with talent for details and multitasking. Strong knowledge of Shipping and Imports Process. Communicative and team-oriented with proficiency in Excel. Proven history of fostering results to meet team, individual and management objectives. Natural leader experienced in driving great team successes by coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Record of performance in meeting organizational objectives. Excellent interpersonal skills, ability to work well with others, in both supervisory and support staff roles.
- Administrative support
- Timeline management
- In-Depth Know-how of the Import
- Strong collaborative skills
- Process
- Account management
- MS Office
- Customer service-oriented
- Client coordination
- Superior negotiation skills
- Ability to effectively multi task
- Motivated self-starter
- Detailed oriented
- Cargowise, SAP & SAPTM
- Process monitoring
- Operational support
- Front Desk
- Microsoft Office
- Sales
- CARGOWISE SYSTEM
- Certifications and Licenses
- Driver's license
- Account management, Self-starter
- Accounting, SOP
- Administrative support, Phone
- Billing, Transportation
- Continuous improvement, Troubleshooting
- Client
- Customer service
- Focus
- Logistics
- Microsoft Office
- MS Office
- Negotiation
- Network
- Quality
- Record-keeping
- Routing
- Sales
- SAP
- Team management
- Problem resolution
Memphis, TN, 07/2009 - 03/2020
- Process Customs Entries per established Panalpina Customs Services SOP Review Documents for accuracy Transmit information to ACE, verify results Check customs release for discrepancies Transmit payment of Customs duties via ACH Manage exceptions with involved parties Ensure the payable & receivable documents are completed accurately and paid on time Ensure that file contains all necessary document copies in proper sequence Operationally manage and monitor specific CHB accounts including the internal operational teams Support the training and day to day oversight of the operational teams for SOP compliance and internal working procedures focusing on increasing productivity Establish and assure a continuous improvement methodology for the customers under direct responsibility.
- Support, monitor and assure operational excellence is delivered with a focus on mandatory milestones and department KPI's, assuring overall data quality.
- Assisted sales team with challenging client requests and issues.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Berea, OH, 06/2006 - 07/2008
- Management of customer service and all other aspects pertaining to the processsing of transaction files and services offered to the customer.
- Document handling and appropriate dissemination.
- Managed record-keeping, accounting, compliance issues, customs statements, operational trouble - shooting.
- Ensured SOP were in place and reviewed regularly with the respective customer profitability and revised accordingly.
- Text Monitored / Managed daily activity reports weekly and reviewed with operations to ensure established targets were met.
City, STATE, 06/2004 - 06/2006
- Managed largest account to ensure that quality performance and efficient customer service was provided.
- Acted as a liaison for the branches, sales and our agent network.
- Monitored any reported service failures or problems with the internal leader regarding account until resolved.
- Worked with agents oversea's to ensure the customer received the required information in a timely manner.
- Negotiated international and domestic rates, establishing the most cost effective routings.
- Negotiated international and domestic rates for new store openings.
City, STATE, 05/2001 - 05/2004
- Coordinated and provided import logistics support and oversight of customer between the import and all departments with branch accounts.
- Provided support and control external account communications.
- Obtained and arranged cargo transportation rates, freight routing, cargo logistics.
- Processed import entries and logistics.
- Monitored daily reports.
- Maintained current industry knowledge.
- Participated in industry-released functions.
- Troubleshooting / department- team assistance.
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Resume Overview
School Attended
- Kean University
Job Titles Held:
- Customs Services Customer Account Manager
- Import Manager
- National Accounts Manager
- Import Account Coordinator
Degrees
- High school diploma
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