Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Customs and Border Protection Officer(CBPO) Transportation Security Officer(TSO) Overview Over 8 years of successful public service field experience with a reputation for meeting organizational goals and objectives. A pragmatic and focused individual recognized for "working hard, multitasking, training fellow officers, and being dependable ." A proven and verifiable record for: Performing daily operations with efficiency and effectiveness, while maintaining high standards and professionalism. Outside of my regular duties I have multiple collateral duties, in which I must complete daily and weekly. Each collateral duty, I have organized to be completed in a timely manner. I have given new a reoccurring training to my fellow officers and supervisors, both in TSA and CBP. I served as a "on the job trainer" in TSA. I have been the acting supervisor on site in both TSA And CBP on multiple occasions. I have also adjusted my RDO's and work shift with short notice when asked by management. I am currently working as a GS 12 Customs and Border Protection Officer. 6 years of experience working as a CBPO. Excellent working knowledge of the country's customs and immigration laws and regulations. Excellent verbal communication and interpersonal skills.
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
09/2007 to Current
Customs and Border Protection Officer City Of San Antonio, Tx , ,
  • As a CBPO at Minneapolis St.
  • Paul International airport I interact with the traveling public arriving from overseas, as well as inspecting luggage and airborne cargo.
  • Working well with fellow law enforcement officers from CBP and other agencies attempting to prevent the entry of terrorists and terrorist weapons into the United States.
  • Also achieving agency goals by detecting and seizing narcotics and other illegal, prohibited or dangerous articles, and interdicting the unlawful entry of undocumented and/or prohibited persons seeking to enter the country.
  • As a CBP officer I have been assigned to multiple duties beyond daily operations.
  • To include, mailing new immigrant packets and maintaining a yearly log of each packet, maintaining terminal 1 paper work in boxes for the yearly port shred day( also being point of contact for terminal 1), sending the weekly report for electronic APIS to our field office in Chicago, conducting weekly maintenance on the global entry kiosk, and also being the backup for maintaining terminal 1 and terminal 2 phone extensions.
06/2004 to 08/2007
Transportation Security Officer(TSO) , ,
  • As a TSO at Chicago O'Hare International Airport I Implemented security-screening procedures to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft.
  • I also conducted the screening of passengers, baggage and cargo.
  • My daily duties included checking luggage by hand, using an x-ray machine, and conducting pat downs for the traveling public.
  • I also monitored the entry and exit points of the secured areas of the airport.
  • On the Job Mentor - After working as a TSO for 1 year and 6 months I became a "on the job mentor".
  • My duties while working as a on the job mentor included training new TSO's on how to perform their job efficiently and effectively.
  • I completed and maintained a daily log of their training and how many hours they worked at each position and reported to the supervisor how the new TSO's were performing.
  • Management - During my final year as a TSO I worked as a acting Lead TSO in the International Terminal in O'Hare Airport.
  • My duties as Lead TSO included assigning TSO's to lane assignments during daily muster, making a daily rotation for the lane assignments, assigning breaks, calibrating equipment for shift use and shift change, logging and reporting traveling public complements and complaints, and acted as the acting supervisor when the supervisor was away.
Training Officer , ,
  • I have given refresher trainings on customs processing to fellow CBPO's and supervisors.
  • The courses include how to process CARNET's, conduct seizures, making a NCIC arrest, opening and closing the cash register, placing goods in bond, and properly filling and filing multiple customs forms.
  • I have also trained new CBPO's on primary processing.
  • Management - Because of my professionalism, knowledge base, and dependability, I have served as acting supervisor on multiple occasions.
  • I have directed CBPO's on different occasions involving immigration case work, and seizing goods.
  • I have dealt directly with delta airlines involving passengers returning to their home country and goods being placed in bond.
  • Training - I am Currently trained and qualified to use and carry the agency issued service weapon.
Expected in 1 2003
High School Diploma:
Henry Grady High School - Atlanta, GA
Basic Admissibility Secondary Processing (BASP) course. Intermediate Force Training. Service issued firearm trained and qualified.
agency, backup, Basic, cash register, closing, filing, filling, forms, law enforcement, Mentor, office, weapons, reporting, supervisor, phone, TSO, TSO I, articles

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  • Henry Grady High School

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