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Customer Transport Specialist Resume Example

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CUSTOMER TRANSPORT SPECIALIST
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Customer service specialist
  • Customer relations specialist
  • Providing customer support
  • Customer database management
  • Residential customer service
  • Commercial customers
  • Greeting customers
  • Transporting logs
  • Secure zone transportation
  • Customer care experience
  • Providing customer service
  • Customer services
  • Customer follow up
  • Handling customer complaints
  • Customer friendly
Experience
Customer Transport Specialist
McKinney, TXNexus Towing/Sep 2019 to Mar 2020
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Performed site evaluations, customer surveys and team audits.
  • Learned [Task] and [Task] to support office needs.
Tow Truck Operator
Houston, TXJN Towing and Recovery/Mar 2017 to Nov 2019
  • Responded to roadside assistance requests to provide tows and other types of support.
  • Attached or loaded vehicles and reviewed all connections for security.
  • Conducted vehicle and equipment inspections to maintain safety and comply with laws.
  • Maximized team efficiency by using equipment such as Spoons and J-Hooks to move materials.
  • Performed vehicle inspections and completed vehicle repairs.
  • Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Documented weight and destination production data in detailed daily logs for management review.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
  • Scheduled or performed needed maintenance on equipment to promote longevity of use.
  • Followed maps and GPS systems to complete tasks efficiently.
Tow Truck Operator
Houston, TXCar King Towing and Recovery/Nov 2017 to Jun 2019
  • Responded to roadside assistance requests to provide tows and other types of support.
  • Attached or loaded vehicles and reviewed all connections for security.
  • Conducted vehicle and equipment inspections to maintain safety and comply with laws.
  • Secured loads to prevent shifting or damage to items.
  • Maximized team efficiency by using equipment such as Spoons and J-Hooks to move materials.
  • Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
  • Collaborated with team members to coordinate efficient and accurate movements.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Documented weight and destination production data in detailed daily logs for management review.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
  • Scheduled or performed needed maintenance on equipment to promote longevity of use.
  • Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
  • Followed maps and GPS systems to complete tasks efficiently.
Tow Truck Operator
Houston, TXA.B.N Towing and Recovery/Feb 2002 to Aug 2018
  • Responded to roadside assistance requests to provide tows and other types of support.
  • Attached or loaded vehicles and reviewed all connections for security.
  • Conducted vehicle and equipment inspections to maintain safety and comply with laws.
  • Secured loads to prevent shifting or damage to items.
  • Collaborated with team members to coordinate efficient and accurate movements.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Picked up clients or vehicles and drove property to specified receiving agency or location.
  • Completed vehicle recoveries, private tows and involuntary retrievals in collaboration with businesses and police departments.
  • Consulted with supervisors and dispatch personnel to assess situations, determine appropriate solutions and make decisions.
  • Carefully and precisely manipulated controls of powered vehicles to navigate throughout facility, thoughtfully selecting routes to avoid obstructions and crowded areas.
Education and Training
High School DiplomaNorthbrook High SchoolMay 1997Houston, TX
Some College (No Degree)U.T.S.ASan Antonio, TX
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Resume Overview

Companies Worked For:

  • Nexus Towing
  • JN Towing and Recovery
  • Car King Towing and Recovery
  • A.B.N Towing and Recovery

School Attended

  • Northbrook High School
  • U.T.S.A

Job Titles Held:

  • Customer Transport Specialist
  • Tow Truck Operator

Degrees

  • High SchoolDiploma
    Some College (No Degree)

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