LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
    • Cover Letter Examples
    • Education
    • Medical
    • Human Resources
    • Customer Service
    • Business Operations
    • View All
  • Cover Letter Services
  • Cover Letter Templates
  • Cover Letter Formats
  • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
    • Contact
    • 0Notifications
      • Notifications

        0 New
    • jane
      • Settings
      • Help & Support
      • Sign Out
    • Sign In
    Member Login
    • LiveCareer
    • Resume Search
    • Customer Telephone Support Analyst/Asst. Team Lead Lockheed
    Please provide a type of job or location to search!
    SEARCH

    Customer Telephone Support Analyst/Asst. Team Lead Lockheed Resume Example

    Resume Score: 90%

    Love this resume?Build Your Own Now
    CUSTOMER TELEPHONE SUPPORT ANALYST/ASST. TEAM LEAD LOCKHEED
    Summary
    Seeking a full time position in Human Resources/Personnel with an emphasis on training and education Over 20 years of Honorable service in the United States Air Force (USAF) *Over 10 years of inbound Call Center Customer Service/Team Lead experience *Accountable, tactful, resourceful, hands-on and dedicated manager/employee *Able to prioritize tasks and delegate when necessary *Knowledgeable in MS Outlook, Excel, Powerpoint, virtual Military Personnel Flight (vMPF), Military Personnel Data System (MilPDS), Automated Management Records System (ARMS), Case Management System (CMS), RightNow Web case management/knowledge managements systems, CISCO and Avaya phone systems, and various office equipment such as printers, scanners and copiers *Major strengths in customer service, both directly and indirectly, attention to detail, quality and quantity of work, problem solving and team development
    Experience
    Customer Telephone Support Analyst/Asst. Team Lead Lockheed02/2012 to Current
    • Martin/Goodwill Industries.
    • Maintains automated personnel records, performs a variety of general personnel/clerical tasks in such areas as employee records, benefits, education/training, employment, compensation, and equal employment opportunity.
    • In accordance with procedures, provides HR information to authorized persons and/or agencies.
    • Promoted to Assistant Team Lead and selected to join Email Us/Chat team.
    • Spearheaded and conducts newcomer system training for new employees in the TFSC.
    • Attends periodic training with active duty AFPC personnel offices.
    • Provides assistance to Team Lead and TFSC Leadership when needed.
    • Provides clarification of personnel policies, instructions and programs to TFSC customers and co-workers as needed in person, email, live chat or telephone.
    Company NameManager11/2008 to 02/2012
    • Separations 214 Documentation The HR Source/Lockheed-Martin.
    • Managed the office which serves as the United States Air Force's single point of contact for all aspects as it relates to tracking, researching, and collection of data necessary to complete and distribute the DD Form 214, Certificate of Release or Discharge from Active Duty for active duty Air Force personnel released from active duty both voluntarily and involuntarily.
    • This includes but is not limited to validating and retrieving data from the Military Personnel Data System (MilPDS), Automated Records Management System (ARMS) and the virtual Military Personnel Flight (vMPF).
    • Once completed, this form is distributed to Air Force separatees as well as agencies, both federal and state as directed by Department of Defense Instruction number 1336.01.
    • Processed and delivered approximately 21,000 DD Form 214s annually to the customer and agencies with a 95 percent or above accuracy rate.
    • Interpreted active duty Air Force separation policies, procedures and their relationship to Reenlistment Codes and Separation Program Designations.
    Human Resources Asst Specialist Lockheed-Martin11/2005 to 11/2008
    • Performed a variety of general personnel/clerical tasks in such areas as employee records, benefits, education/training, employment, compensation, and equal employment opportunity.
    • Maintained both manual and automated personnel records, collected and compiled sensitive and confidential personnel statistics and prepared reports.
    • In accordance with procedures, furnished information to authorized persons and/or agencies.
    • Promoted to Team Lead 31 Jan 2008 - directly supervised 13 HR representatives in the Air Force Contact Center and assisted the Task Manager with TFSC day to day tasks as needed.
    Company NamePersonnel Journeyman/Technician08/1985 to 08/2005
    • Managed all personnel programs while leading a staff of 8 personnel providing above and beyond support to over 1,000 faculty, staff and students in one of the largest in-residence school facilities in the Authored a plan which converted a military section into an efficient and effective civilian operation; saved the Air Force thousands of dollars in manpower and other costs.
    • Meticulously managed assignments and training quotas for rated officers across four major commands valued at over $300M annually.
    • Managed promotion programs-provided a monthly listing used during director level staff meetings.
    • Prepared and processed applications for benefits with no discrepancies.
    • Masterfully tracked and monitored over 800 incoming personnel records ensuring 100% accountability.
    • Clarified Air Force Instruction guidance and gave hands on training when needed.
    • Monitored and reviewed effectiveness of programs through periodic staff assistance visits.
    • Coordinated, directed and provided training through video teleconferences, in house training and workshops.
    Education and Training
    Master of Arts:Adult EducationUniversity of Phoenix, City, StateAdult Education
    Bachelor of Science:Occupational Education, Business AdministrationWayland Baptist University, City, StateOccupational Education, Business Administration
    Associates Degree:Business Administration/Human ResourcesCommunity College of the Air Force, City, StateBusiness Administration/Human Resources
    USAF, Leadership Training, Montgomery, AL (Distinguished Graduate) *USAF, Personnel Specialist CourseCity, State
    Skills
    Air Force, benefits, clerical, Documentation, Email, HR, Instruction, Leadership, Team Lead, Leadership Training, Lockheed-Martin, director, meetings, office, Personnel, policies, promotion, researching, statistics, telephone, video, workshops
    Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    School Attended

    • University of Phoenix
    • Wayland Baptist University
    • Community College of the Air Force

    Job Titles Held:

    • Customer Telephone Support Analyst/Asst. Team Lead Lockheed
    • Manager
    • Human Resources Asst Specialist Lockheed-Martin
    • Personnel Journeyman/Technician

    Degrees

    • Master of Arts : Adult Education
      Bachelor of Science : Occupational Education, Business Administration
      Associates Degree : Business Administration/Human Resources
      USAF, Leadership Training, Montgomery, AL (Distinguished Graduate) *USAF, Personnel Specialist Course

    Create a job alert for [job role title] at [location].

    ×

    Advertisement

    Similar Resumes

    View All
    Customer-Technical-Support-Senior-Team-Lead-resume-sample

    Customer Technical Support Senior Team Lead

    Boise, Idaho

    Lead-Telephone-Operator-resume-sample

    Lead Telephone Operator

    Charleston, South Carolina

    Server-Support-Team-Lead-resume-sample

    Server Support Team Lead

    Saint Petersburg, Florida

    About
    • About Us
    • Privacy Policy
    • Terms of Use
    • Sitemap
    Help & Support
    • Work Here
    • Contact Us
    • FAQs
    Languages
    • EN
    • UK
    • ES
    • FR
    • IT
    • DE
    • NL
    • PT
    • PL
    Customer Service
    customerservice@livecareer.com
    800-652-8430 Mon- Fri 8am - 8pm CST
    Sat 8am - 5pm CST, Sun 10am - 6pm CST
    • Stay in touch with us
    Site jabber winner award

    © 2021, Bold Limited. All rights reserved.