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Customer Services Rep Resume Example

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Professional Summary
Friendly Sales Associate adept at working in diverse retail and customer service environments. Motivated customer service specialist with over 2 years of retail experience in a fast-paced, team-based environment.
CUSTOMER SERVICES REP
Skills
  • Upselling techniques
  • Motivated team player
  • Creative problem solver
  • MS Windows proficient
  • Goal-oriented
  • Fast learner
  • Skilled multi-tasker
  • Knowledgeable in Mac systems
  • Adobe and Adobe Flash proficiency
  • Skilled in HTML, HTTP and IP
  • Fast learner
  • Knowable in windows
  • flexible
  • Persuasive negotiator
  • People-oriented
  • Detail-oriented
  • Dedicated team player
Work History
Customer Services Rep, 01/2008 to 02/2012
Sprint Nextel – Englewood, CO

addressed  customer inquiries, solving problems and provide customer information

entered account information obtained from the customer and kept depth record

Multi-task in a fast paced team environment

Interact with customers and provide prompt and courteous customer service to all customers

Senior Client Support, 05/2003 to 01/2008
Holden Msn – Denver, CO
  • Actively pursued personal learning and development opportunities.
  • Supervised and directed all merchandise and shipment processing.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
Technical Support Rep, 09/2002 to 01/2003
Dish Network – Thornton, CO
  • Identified and solved technical issues with a variety of diagnostic tools.
  • Created cases and claims for damaged, lost or displaced packages.
  • Followed up with clients to ensure optimal customer satisfaction.
  • Activated accounts for clients interested in new services.
  • Remained up-to-date on the latest technologies and solutions applicable to company products.
Retail Sales Rep, 10/1999 to 09/2001
Sears – Aurora, CO
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Welcomed customers into the store and helped them locate items.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
  • Recommended merchandise to customers based on their needs and preferences.
  • Engaged with customers in a sincere and friendly manner.
Education
Associate of Arts: ECE, Current
Community College Of Denver - Denver, Colorado
References
Rodolphe Lagoutte Executive Sue Chief 720-323-0090
Quenetta Mims  Holden Manger 303-373-4580
Diema Carter Sprint Manger 720-285-9490 
John Crump Wells Fargo Manger "Idiy OO" <>
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Resume Overview

Companies Worked For:

  • Sprint Nextel
  • Holden Msn
  • Dish Network
  • Sears

School Attended

  • Community College Of Denver

Job Titles Held:

  • Customer Services Rep
  • Senior Client Support
  • Technical Support Rep
  • Retail Sales Rep

Degrees

  • Associate of Arts : ECE , Current

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