Customer Service Representative Resume Example ANTHEM

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Familiar with protocols for processing and filling prescriptions. Excellent customer service skills, sound judgement and demonstrated understanding of all pharmacy operations.

Skills

Inbound and Outbound Calling
POS systems expert
Medical terminology knowledge
Administrative support
Good listening skills
Creative problem solving
Medicare and Medicaid process
Pharmacy and customer records management
Stocking Shelves
Manual and Automated Medication Dispensing
FDA Drug Safety Guidelines

Confidentiality and HIPAA
Assisting Pharmacists
Drug Safety
Insurance Knowledge
Typing Medication Labels
Answering Customer Questions
HIPAA
Patient confidentiality
Team Leadership
Advanced Math Skills

Work History

02/2018 to CurrentCustomer Service RepresentativeANTHEM | Virginia Beach, VA

Collected customer feedback and made process changes to exceed customer satisfaction goals 100%.
Responded to customer requests for products, services and company information.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with up to 100 calls in queue .
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
Helped customers every by approaching conversations with positive attitude .
Addressed escalated customer service issues sent other teams to save customer relationships.
Entered customer interaction details in PAHUB , COS, FACETS to track requests, document problems and record solutions offered.
Handled +100 outbound and inbound calls daily with goal of collecting owed debt.
Resolved complaints efficiently to satisfy customers and encourage future transactions.

03/2015 to 03/2020Pharmacy TechnicianRite Aid | Virginia Beach, VA

Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Collected co-payments or full payments from customers.
Restocked automated medication dispensing equipment.
Processed over +150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Stocked, labeled and inventoried medication to keep accurate records.
Processed incoming drug orders.
Counted and labeled prescriptions with correct item and quantity.
Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

05/2015 to 07/2017Service Desk AssociateHome Depot | Virginia Beach, VA

Processed POS transactions, including checks, cash and credit purchases or refunds.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Used cash registers and POS systems to request and record customer orders and compute bills.
Educated customers on promotions to enhance sales.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Worked with store manager s to complete daily counts and maintain funds security to minimize theft and mismanagement risks.
Checked prices for customers and processed items sold by scanning barcodes.

Education

07/2002GEDFaculty Of Commerce , Cairo , Egypt

Certifications

Certified virginia pharmacy technician 2015
National Certified pharmacy technician

Reference

Tigist Tekle ( Rite Aide Pharmacist ) 252-267-5727

Margret Waker ( Rite Aid Pharmacy Manager ) 757-646-0080

Pamela Cox ( Anthem Call Center Manager ) 757-234-9079

Resume Overview

Companies Worked For:

ANTHEM
Rite Aid
Home Depot

School Attended

Faculty Of Commerce

Job Titles Held:

Customer Service Representative
Pharmacy Technician
Service Desk Associate

Degrees

07/2002 GED

Customer Service Representative Resume Example

Resume Score: 80%

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