Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
I act as an advocate for each customer while balancing customer needs against company priorities, answering all calls promptly with a high level of professionalism and courtesy. Answer inbound calls for escalated customer concerns regarding their electronic device. Troubleshoot customer's concerns regarding their television, sound bar, Blu-ray player, etc. Schedule repairs or replacement services.
SPECIALIZED IN THE FOLLOWING BUT NOT LIMITED TO: EXPERIENCE WITH AS-400 OPERATING SYSTEMS AND WAREHOUSE MANAGEMENT SYSTEMS, SHIPMENT PLANNING, SCHEDULING TRUCKS, HANDLED BILL OF LADING, INSPECTED TRUCK LOADS, LOADED TRUCKS,HANDLE LARGE, SMALL, FREIGHT, CERTIFIED FORKLIFT DRIVER FROM 1K TO 10K FORKLIFTS, SHIPPING AND RECEIVING. HAZARDOUS MATERIAL/AMMUNITION PACKAGING AND INSPECTIONS. SMALL/LARGE CRATE BUILDING. (FAST PACE WAREHOUSE ENVIRONMENT) -HONORABLE DISCHARGE (DD-214)
***REFERENCES AVAILABLE UPON REQUEST***
Kansas City, Mo 64108
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