Hardworking Customer Service Representative with 25 years of experience working with providing service to companies seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process . Trained Customer Service Representative with project and time management skills with extensive knowledge of customer satisfaction, efficiency metrics and issue resolution targets and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Proactive Payment Enrollment and Support Representative with expertise in delivering support services and resolving customer complaints. Trained in VPN, Microsoft Teams and Problems Solving techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Skilled call center professional versed in customer support protocols for strong problem-solving skills and the ability to think analytically while working in a fast-paced environment. Bring extensive high-call volume experience spanning 10 years working with Service Team consumers. Superior computer skills and telephone etiquette. Knowledgeable and dedicated customer service professional with extensive experience in technology and human resource industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and businesses. Senior Advertising representative and outstanding performer in customer Service Team management. Proficient in technology and building human empathy to build customer trust and loyalty. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of online business. Recognized for inspiring management team members to excel and encouraging creative work environments. Multi-talented Senior Customer Service Representative consistently rewarded for success in planning and operational improvements.
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