Supervisor of customer support center for durable medical equipment call center as well as 12 years experience as a customer service representative in a busy DME office.
Expert verifying insurance coverage, qualifying criteria for home medical equipment, ICD-9, extensive medical terminology knowledge, entering orders quickly and accurately, strong ability to communicate clearly and effectively to patients and staff. Several years of medical transcriptionist experience using medical terminology, typing, organization and proficiency skills. Several years experience in fast-paced orthopedic surgeon medical office where I was front office medical supervisor responsible for scheduling appointments for patients, medical transcription, verifying insurance, medical billing, knowledge of ICD-9 coding and medical terminology.
Processed orders from physician offices, hospitals and additional referral sources. Data entry with patient software. ICD-9 knowledge. Worked held item aging and no charge reports. Verified patient insurance and sent orders to insurance for prior approval. Utilized medical knowledge to identify qualifications for various medical equipment. Spoke consistently with patients in reference to their care and durable medical equipment needs. Organization of medical records.
medical terminology, typing skills, organization and deadlines, proficiency:
self-employed through co-op program with Carolinas Healthcare physicians.
verifying insurance, scheduling patient appointments, ICD-9 knowledge, medical billing, medical terminology and transcription, medical record organization, front office supervision
scheduling appointments for patients, data entry, ICD-9 knowledge, medical billing, medical transcription, medical record organization, verifying insurance and medical terminology.
Medical Transcription, Medical Terminology
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