Focused teacher with exceptional knowledge of collaborative teaching and effective instruction. Successful at working closely with any size classrooms and keeping detailed records of social, behavioral and academic growth. Caring professional committed to optimizing student experiences for long-term success. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for lead teacher.
Skills
Data evaluation
Conflict mediation
Payment processing
Project management
Training and development
Data entry
Promotional support
System implementation
Cross-functional collaboration
High-energy attitude
Call Center Operations
Employee coaching
Interdisciplinary teaching
Behavioral/cognitive skills development
Differentiated learning techniques
Creative lesson plan development
Learning assessments
Curriculum development
Positive atmosphere promotion
Classroom management
Fluent in English and Spanish
Student rapport
Elementary education
Experience
Customer Service Care Advocate, 03/2013 - 07/2019 Concentrix – Twin Falls, ID,
Promptly responded to customer inquiries and resolved complaints to promote loyalty.
De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Documented conversations with customers to track requests, problems and solutions.
Kept customer and system account information accurate and current to support timely resolutions for all concerns.
Assessed customer account information to determine current issues and potential solutions.
Built client rapport, accurately processing repair invoices and claims while troubleshooting financial discrepancies through completion.
Supervised and motivated customer service teams to maximize business performance.
Achieved high sales percentage with consultative, value-focused customer service approach.
Diminished process lags and trained new hires on customer service protocols and best practices.
Corresponded with service department team members to build and implement successful solutions to customer problems.
Substitute Teacher, K-12, 08/2012 - 03/2013 Rockford Public Schools – Rockford, IL,
Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
Educated students in various subjects to provide seamless transition during absence of head teacher.
Maintained student attendance and assignment records to prevent lapses during teacher absences.
Helped students build learning and study skills to achieve educational goals.
Promoted learning by leveraging traditional and modern instructional strategies.
Pursued opportunities to observe or participate in unique teaching activities to expand horizons and integrate new strategies.
Maintained strong knowledge of course requirements and school policies.
Taught students during teacher absences and kept up with lesson plans and student assignments.
Substituted for teachers to practice handling classrooms of students.
Organized and led activities to promote physical, mental and social development.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Maintained daily records of individual activities, behaviors, meals and naps.
Established indoor and outdoor safe play environments for toddler-age children.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Openly exchanged ideas and materials with coworkers.
Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Developed professional relationships with parents, teachers, directors and therapists.
Collaborated with colleagues on developing new classroom projects and monthly themes.
Worked closely with site director, family care workers, classroom teaching team and other specialists.
Distributed quarterly progress assessments and milestone reports to each parent.
Completed all required documentation for National Head Start program.
Early Head Start Teacher, 08/2005 - 12/2008 Texas Migrant Council – City, STATE,
Organized and led activities to promote physical, mental and social development.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Maintained daily records of individual activities, behaviors, meals and naps.
Developed professional relationships with parents, teachers, directors and therapists.
Promoted good behaviors by using positive reinforcement methods with children.
Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
Created and implemented developmentally appropriate curriculum addressing all learning styles.
Incorporated music, art and theater into lesson planning.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Monitored classrooms, halls and eating areas to maintain student safety.
Increased student academic performance by diversifying teaching techniques.
Employed traditional and modern educational techniques and strategies, resulting in enhanced language, cognition, memory development and perceptual-motor skills.
Set guidelines for teacher performance and lesson planning and oversaw compliance with established procedures.
Completed all required documentation for National Head Start program.
Education and Training
Incomplete: Ec-6 Bilingual Generalist , Expected in - The University of Texas At El Paso - El Paso, TX GPA:
Associate of Arts: Ec-4 Associates of Arts in Teaching, Expected in 08/2007 - El Paso Community College - El Paso, TX GPA:
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