Jessica Claire
- Montgomery Street, San Francisco, CA 94105
- (555) 432-1000
- resumesample@example.com
Professional Summary
- Call Center Representative with expertise providing customer support in high call volume environments.
- Exceptional computer aptitude and telephone etiquette.
- Customer Service Manager highly skilled in negotiating, instructing and supervising
- Call Center Representatives. Hands-on Customer Service
- Manager effective in motivating others to reach their optimum potential.
Skills
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Work History
Customer Service Advocate II, 11/2013 to Current
Bluecross Blueshield Of South Carolina – Minnesota, ,
Bluecross Blueshield Of South Carolina – Minnesota, ,
- Provide accurate and courteous reposes to all services inquiries
- To answer supplies' incoming calls regarding their supplies and equipment.
- To assist suppliers in navigating the company's website to complete forms and research information about the program.
- To assist with technical problems on webite if needed
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
Customer Service Representative, 04/2003 to 10/2006
Select Medical Corporation – Tucson, AZ,
Select Medical Corporation – Tucson, AZ,
- Provide prompt accurate and courteous responses to all customer services inquiries.
- To answer members and agents incoming calls.
- To process payments, update files, and resolved problems.
- Processed insurance applications.
- Assisted with training coworker and new hires.
- Performed other duties as assigned.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
Member Service Representative , 10/2006 to 09/2009
Texas Credit Union – Allen, TX,
Texas Credit Union – Allen, TX,
- Ensured the prompt prescreening and processing of all group or member add requests to make changes to their plans.
- In charge of keying applications for Medicare recipients and monitoring all incoming correspondence from our customer.
- To complete research and process information from appeals and grievances department to resolve customer complaints.
- Assist with training of co-workers and new hires.
- Performed other duties as assigned.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
Education
High School Diploma: , Expected in
Croom Vocational High School - Upper Marlboro, MD
Croom Vocational High School - Upper Marlboro, MD
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Resume Overview
School Attended
- Croom Vocational High School
Job Titles Held:
- Customer Service Advocate II
- Customer Service Representative
- Member Service Representative
Degrees
- High School Diploma
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