Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary
  • Call Center Representative with expertise providing customer support in high call volume environments.
  • Exceptional computer aptitude and telephone etiquette.
  • Customer Service Manager highly skilled in negotiating, instructing and supervising
  • Call Center Representatives. Hands-on Customer Service
  • Manager effective in motivating others to reach their optimum potential.
Skills
  • Skilled in call center operations
  • Talented client relations manager
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Marketing savvy
  • Strong problem solving aptitude
  • Call center metrics decoding aptitude
  • Committed to maintaining data integrity
  • Persuasive speaker
  • Budgeting expertise
Work History
Customer Service Advocate II, 11/2013 to Current
Bluecross Blueshield Of South CarolinaMinnesota, ,
  • Provide accurate and courteous reposes to all services inquiries
  • To answer supplies' incoming calls regarding their supplies and equipment.
  • To assist suppliers in navigating the company's website to complete forms and research information about the program.
  • To assist with technical problems on webite if needed
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Gathered and verified all required customer information for tracking purposes.
Customer Service Representative, 04/2003 to 10/2006
Select Medical CorporationTucson, AZ,
  • Provide prompt accurate and courteous responses to all customer services inquiries.
  • To answer members and agents incoming calls.
  • To process payments, update files, and resolved problems.
  • Processed insurance applications.
  • Assisted with training coworker and new hires.
  • Performed other duties as assigned.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
Member Service Representative , 10/2006 to 09/2009
Texas Credit UnionAllen, TX,
  • Ensured the prompt prescreening and processing of all group or member add requests to make changes to their plans.
  • In charge of keying applications for Medicare recipients and monitoring all incoming correspondence from our customer.
  • To complete research and process information from appeals and grievances department to resolve customer complaints.
  • Assist with training of co-workers and new hires.
  • Performed other duties as assigned.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
Education
High School Diploma: , Expected in
Croom Vocational High School - Upper Marlboro, MD
GPA:

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School Attended

  • Croom Vocational High School

Job Titles Held:

  • Customer Service Advocate II
  • Customer Service Representative
  • Member Service Representative

Degrees

  • High School Diploma

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