- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
- Call Center Representative with expertise providing customer support in high call volume environments.
- Exceptional computer aptitude and telephone etiquette.
- Customer Service Manager highly skilled in negotiating, instructing and supervising
- Call Center Representatives. Hands-on Customer Service
- Manager effective in motivating others to reach their optimum potential.
- Skilled in call center operations
- Talented client relations manager
- Multi-line phone operation proficiency
- Exceptional workflow management
- Adheres to customer service procedures
- Marketing savvy
- Strong problem solving aptitude
| - Call center metrics decoding aptitude
- Committed to maintaining data integrity
- Persuasive speaker
- Budgeting expertise
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Customer Service Advocate II, 11/2013 to Current
Bluecross Blueshield Of South Carolina – Minnesota, ,
- Provide accurate and courteous reposes to all services inquiries
- To answer supplies' incoming calls regarding their supplies and equipment.
- To assist suppliers in navigating the company's website to complete forms and research information about the program.
- To assist with technical problems on webite if needed
- Effectively managed a high-volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
Customer Service Representative, 04/2003 to 10/2006
Select Medical Corporation – Tucson, AZ,
- Provide prompt accurate and courteous responses to all customer services inquiries.
- To answer members and agents incoming calls.
- To process payments, update files, and resolved problems.
- Processed insurance applications.
- Assisted with training coworker and new hires.
- Performed other duties as assigned.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
Member Service Representative , 10/2006 to 09/2009
Texas Credit Union – Allen, TX,
- Ensured the prompt prescreening and processing of all group or member add requests to make changes to their plans.
- In charge of keying applications for Medicare recipients and monitoring all incoming correspondence from our customer.
- To complete research and process information from appeals and grievances department to resolve customer complaints.
- Assist with training of co-workers and new hires.
- Performed other duties as assigned.
- Addressed and resolved customer product complaints empathetically and professionally.
- Defused volatile customer situations calmly and courteously.
High School Diploma: , Expected in
Croom Vocational High School - Upper Marlboro, MD
GPA:
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