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Customer Project Manager Resume Example

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CUSTOMER PROJECT MANAGER
Summary
Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
Skills
  • Microsoft Office
  • Adobe Creative Suite 
  • Excellent customer service skills.
  • Detail oriented
  • Strong ability to multi-task and prioritize
  • Ability to make decisions with little or no guidance
  • Neat, highly organized, punctual, intelligent, polite and courteous
  • Performance tracking and evaluation
  • Decisive leader
  • Collaborative
  • Exceptional time management skills
  • Adaptable
Experience
Customer Project Manager Mar 2016 to Jan 2017
 CodeRoad － La Paz, Bolivia
  • Serve as a single point of contact for Sales Representatives, working with other areas across the agency to follow up with prospective clients and/or executing necessary sales related tasks in an accurate and timely manner.
  • Responsible for bringing aboard new clients, ensuring prospective clients needs, set appropriate client expectations, identify custom requests early in the process and evaluate new business acceptance process.
  • Coordinate the preparation of meeting, proposal materials and identify prospects.
  • Conduct research on clients or prospects to provide relevant information to sales staff, track and maintain pipeline information.
  • Generate follow up correspondence to maintain and grow relationships.
  • Coordinate competitive analysis prior to final presentations.
  • Continuously expand knowledge of the agency service(s), industry trends, current compliance guidelines competition and sales process to provide higher value assistance to the sales team.
Fixed Assed Manager / Transportation Supervisor Nov 2011 to Dec 2013
 Ingenieria Politecnica Americana － La Paz, Bolivia
  • Responsible for the correct accounting of the company's fixed assets in the company's books and records, reviewing depreciable lives and categories, and performing useful life analyses.
  • Responsible for creating and maintaining reports that accurately reflect the company's capital expenditures, as well as reporting on the authorized expenditure levels for each division.
  • Responsible for the company's ISO 9000 compliance requirements
  • Responsible for the company's policies on capital purchases.
  • Ensuring timely processing of vendor invoices and employee expense reports.
  • Coordinate payments of vendor invoices and employee reimbursements.
  • Confirm verification of corporate policy compliance.
  • Modify and implement accounts payable policies and procedures.
  • Ensures timely processing of fixed asset transactions and company-wide asset management.
  • Manage staff, including providing coaching and training, setting goals, evaluating performance, planning staff assignments and development.
  • I was in charge and the supervision of all company drivers, monitor performance and resolve disciplinary issues as needed.
  • I was responsible for daily dispatch operation of Work vehicles, internal moves and outbound loads to different projects in Bolivia.
  • Ensure the company's rules and regulations were followed.
  • Ensure on time deliveries materials needed for the projects, review and approve drivers logs and driver trip sheets.
Business Coordinator / Project Manager Mar 2008 to Nov 2011
 Asd Labs － New York City, NY
  • Serve as a single point of contact for Sales Representatives, working with other areas across the agency to follow up with prospective clients and/or executing necessary sales related tasks in an accurate and timely manner.
  • Responsible for bringing aboard new clients, ensuring prospective clients needs, set appropriate client expectations, identify custom requests early in the process and evaluate new business acceptance process.
  • Coordinate the preparation of meeting and proposal materials, identify prospects.
  • Conduct research on clients or prospects to provide relevant information to sales staff, track and maintain pipeline information.
  • Generate follow up correspondence to maintain and grow relationships.
  • Coordinate competitive analysis prior to final presentations.
  • Continuously expand knowledge of the agency service(s), industry trends, current compliance guidelines competition and sales process to provide higher value assistance to the sales team.
  • Oversee production, operations, and staffing for the agency.
  • Responsible for recruitment, managing and mentoring cross-discipline staff and contractors.
  • Manage clients, lead delivery, allocate resources, and track project profitability.
Administrative Assistance Feb 2001 to Mar 2008
 New York City Department of Buildings － New York City, NY
  • Responsible for the delegation and management of all workflow pertaining to all clerical and administrative assignments.
  • Oversee all aspects of general office coordination.
  • Maintain office calendar to coordinate workflow and meeting.
  • Heavy interaction with Expeditors, Architect, Engineers, Homeowners and visitors.
  • Answer telephone and in person inquiries.
  • Create and modify daily reports for the Borough Commissioner's office.
  • Support staff in assigned project-based work.
  • Participate in special projects within Borough Office operations.
Languages
Bilingual Spanish/English
Education and Training
MBA, Business Administration Baruch College, Zicklin School of Business － New York City, NY, USA Executive Masters in Business Administration
Bachelor of Arts, Electronic Design and Multimedia 2006 The City College of New York － New York City, NY, USA
Liberal Arts 2001 City University of New York, Borough of Manhattan Community College － New York City, NY, USA
Skills
Working knowledge with JIRA
Excellent Customer Service Skills
Great Communicator
Fluent in English and Spanish
Excellent Aptitude Figure
Neat and Organized
Puntual
Reliable
Activities and Honors
BNI - Business Networking International
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Resume Overview

Companies Worked For:

  • CodeRoad
  • Ingenieria Politecnica Americana
  • Asd Labs
  • New York City Department of Buildings

School Attended

  • Baruch College, Zicklin School of Business
  • The City College of New York
  • City University of New York, Borough of Manhattan Community College

Job Titles Held:

  • Customer Project Manager
  • Fixed Assed Manager / Transportation Supervisor
  • Business Coordinator / Project Manager
  • Administrative Assistance

Degrees

  • MBA , Business Administration
    Bachelor of Arts , Electronic Design and Multimedia 2006
    Liberal Arts 2001

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