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Customer Project Manager Resume Example

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CUSTOMER PROJECT MANAGER
Summary
Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed.
Skills
  • Microsoft Office
  • Adobe Creative Suite 
  • Excellent customer service skills.
  • Detail oriented
  • Strong ability to multi-task and prioritize
  • Ability to make decisions with little or no guidance
  • Neat, highly organized, punctual, intelligent, polite and courteous
  • Performance tracking and evaluation
  • Decisive leader
  • Collaborative
  • Exceptional time management skills
  • Adaptable
Experience
Customer Project ManagerMar 2016 to Jan 2017
Company Name － City, State
  • Serve as a single point of contact for Sales Representatives, working with other areas across the agency to follow up with prospective clients and/or executing necessary sales related tasks in an accurate and timely manner.
  • Responsible for bringing aboard new clients, ensuring prospective clients needs, set appropriate client expectations, identify custom requests early in the process and evaluate new business acceptance process.
  • Coordinate the preparation of meeting, proposal materials and identify prospects.
  • Conduct research on clients or prospects to provide relevant information to sales staff, track and maintain pipeline information.
  • Generate follow up correspondence to maintain and grow relationships.
  • Coordinate competitive analysis prior to final presentations.
  • Continuously expand knowledge of the agency service(s), industry trends, current compliance guidelines competition and sales process to provide higher value assistance to the sales team.
Fixed Assed Manager / Transportation SupervisorNov 2011 to Dec 2013
Company Name － City, State
  • Responsible for the correct accounting of the company's fixed assets in the company's books and records, reviewing depreciable lives and categories, and performing useful life analyses.
  • Responsible for creating and maintaining reports that accurately reflect the company's capital expenditures, as well as reporting on the authorized expenditure levels for each division.
  • Responsible for the company's ISO 9000 compliance requirements
  • Responsible for the company's policies on capital purchases.
  • Ensuring timely processing of vendor invoices and employee expense reports.
  • Coordinate payments of vendor invoices and employee reimbursements.
  • Confirm verification of corporate policy compliance.
  • Modify and implement accounts payable policies and procedures.
  • Ensures timely processing of fixed asset transactions and company-wide asset management.
  • Manage staff, including providing coaching and training, setting goals, evaluating performance, planning staff assignments and development.
  • I was in charge and the supervision of all company drivers, monitor performance and resolve disciplinary issues as needed.
  • I was responsible for daily dispatch operation of Work vehicles, internal moves and outbound loads to different projects in Bolivia.
  • Ensure the company's rules and regulations were followed.
  • Ensure on time deliveries materials needed for the projects, review and approve drivers logs and driver trip sheets.
Business Coordinator / Project ManagerMar 2008 to Nov 2011
Company Name － City, State
  • Serve as a single point of contact for Sales Representatives, working with other areas across the agency to follow up with prospective clients and/or executing necessary sales related tasks in an accurate and timely manner.
  • Responsible for bringing aboard new clients, ensuring prospective clients needs, set appropriate client expectations, identify custom requests early in the process and evaluate new business acceptance process.
  • Coordinate the preparation of meeting and proposal materials, identify prospects.
  • Conduct research on clients or prospects to provide relevant information to sales staff, track and maintain pipeline information.
  • Generate follow up correspondence to maintain and grow relationships.
  • Coordinate competitive analysis prior to final presentations.
  • Continuously expand knowledge of the agency service(s), industry trends, current compliance guidelines competition and sales process to provide higher value assistance to the sales team.
  • Oversee production, operations, and staffing for the agency.
  • Responsible for recruitment, managing and mentoring cross-discipline staff and contractors.
  • Manage clients, lead delivery, allocate resources, and track project profitability.
Administrative AssistanceFeb 2001 to Mar 2008
Company Name － City, State
  • Responsible for the delegation and management of all workflow pertaining to all clerical and administrative assignments.
  • Oversee all aspects of general office coordination.
  • Maintain office calendar to coordinate workflow and meeting.
  • Heavy interaction with Expeditors, Architect, Engineers, Homeowners and visitors.
  • Answer telephone and in person inquiries.
  • Create and modify daily reports for the Borough Commissioner's office.
  • Support staff in assigned project-based work.
  • Participate in special projects within Borough Office operations.
Languages
Bilingual Spanish/English
Education and Training
MBA, Business AdministrationBaruch College, Zicklin School of Business － City, State, USAExecutive Masters in Business Administration
Bachelor of Arts, Electronic Design and Multimedia2006The City College of New York － City, State, USA
Liberal Arts2001City University of New York, Borough of Manhattan Community College － City, State, USA
Skills
Working knowledge with JIRA
Excellent Customer Service Skills
Great Communicator
Fluent in English and Spanish
Excellent Aptitude Figure
Neat and Organized
Puntual
Reliable
Activities and Honors
BNI - Business Networking International
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Resume Overview

School Attended

  • Baruch College, Zicklin School of Business
  • The City College of New York
  • City University of New York, Borough of Manhattan Community College

Job Titles Held:

  • Customer Project Manager
  • Fixed Assed Manager / Transportation Supervisor
  • Business Coordinator / Project Manager
  • Administrative Assistance

Degrees

  • MBA , Business Administration
    Bachelor of Arts , Electronic Design and Multimedia 2006
    Liberal Arts 2001

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